Model Boat Mayhem - Forum

Please login or register.

Login with username, password and session length.
Pages: [1] 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Go Down

Author Topic: Westbourne Models - 'Let the buyer Beware!'  (Read 50465 times)

flybobby

  • Guest
Westbourne Models - 'Let the buyer Beware!'
« on: October 07, 2006, 11:05:52 AM »

Anyone experienced any problems when ordering online with these guys?

I have sent 2 orders recently with no confirmation or replys to emails!! >:(
Logged

Peterm

  • Inactive
  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 419
  • Location: Southam,Warwickshire
Re: Westbourne models online!
« Reply #1 on: October 07, 2006, 11:09:22 AM »

That is unusual.   I get a lot of stuff from them with no problems.   Give them a ring.   Pete M
Logged
I`m not just old, I`m ancient

warbird

  • Guest
Re: Westbourne models online!
« Reply #2 on: October 07, 2006, 11:19:06 AM »

Absolutly never! One of the best, if not the best to deal with!

(There Barry, that's got to be worth 10% next time i'm down  :) :)!!)

Geoff W
Bristol
Logged

flybobby

  • Guest
Re: Westbourne models online!
« Reply #3 on: October 07, 2006, 11:25:59 AM »

I will give them a call ;)
Logged

cbr900

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,868
  • Mayhem is the Only Forum!
  • Location: Taree New South Wales Australia
    • Roys Hompage
Re: Westbourne models online!
« Reply #4 on: October 07, 2006, 01:58:06 PM »

I emailed them twice over the last three weeks still no reply, they apparently do not like  taking your money.....



Roy
Logged
I try not to be naughty but nautical

flybobby

  • Guest
Re: Westbourne models online!
« Reply #5 on: October 07, 2006, 02:40:43 PM »

I emailed them twice over the last three weeks still no reply, they apparently do not taking your money.....



Roy
Glad I am not the only one!!
Logged

meechingman

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 534
  • Tugs Rule, OK!
  • Location: Newhaven, UK
    • Andrew Gilbert
Re: Westbourne models online!
« Reply #6 on: October 07, 2006, 05:18:08 PM »

I've ordered twice from them. Had to phone them up and hurry them on each occasion. Emails were unanswered. Prices were right, but I might look elsewhere next time.  :-\
Logged
Admiral of the Haven Towage Fleet.

Ghost in the shell

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 2,707
  • Go Nuclear! you'll love it
Re: Westbourne models online!
« Reply #7 on: October 07, 2006, 06:07:21 PM »

well when i want bits I give barry a ring, parts usually with me in about 2 days
Logged
"xxxxx" the tree huggers, GO NUCLEAR

cbr900

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,868
  • Mayhem is the Only Forum!
  • Location: Taree New South Wales Australia
    • Roys Hompage
Re: Westbourne models online!
« Reply #8 on: October 08, 2006, 05:01:41 AM »

Ghost,

To expensive to ring from here mate.....



Roy
Logged
I try not to be naughty but nautical

DickyD

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 9,502
  • www.srcmbc.org.uk
  • Location: Southampton UK
    • SRCMBC
Re: Westbourne models online!
« Reply #9 on: October 08, 2006, 03:14:31 PM »

Ghost,

To expensive to ring from here mate.....



Roy

You have phones now ??    :o :o :o
Logged
Richard Solent Radio Controlled Model Boat Club http://www.srcmbc.org.uk

cbr900

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,868
  • Mayhem is the Only Forum!
  • Location: Taree New South Wales Australia
    • Roys Hompage
Re: Westbourne models online!
« Reply #10 on: October 08, 2006, 04:34:26 PM »

Thats why it's so expensive as the pidgeons can only fly so far... ;D




Roy
Logged
I try not to be naughty but nautical

DickyD

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 9,502
  • www.srcmbc.org.uk
  • Location: Southampton UK
    • SRCMBC
Re: Westbourne models online!
« Reply #11 on: October 09, 2006, 10:34:35 PM »

Then what ---------They fall off the edge ????? ::) ::) ::)

Richard
Logged
Richard Solent Radio Controlled Model Boat Club http://www.srcmbc.org.uk

laserblue16

  • Guest
Re: Westbourne models online!
« Reply #12 on: October 09, 2006, 11:36:59 PM »

Pidgeon pie, mmmmm, yummy
Logged

cbr900

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,868
  • Mayhem is the Only Forum!
  • Location: Taree New South Wales Australia
    • Roys Hompage
Re: Westbourne models online!
« Reply #13 on: October 10, 2006, 12:24:10 AM »

Now into the third week and still no reply I am sourcing the parts from someone else who at least replies to emails...



Roy
Logged
I try not to be naughty but nautical

laserblue16

  • Guest
Re: Westbourne models online!
« Reply #14 on: October 10, 2006, 10:08:19 PM »

Roy, don't know what parts you are after, but try Howes models. I ordered a futaba skysport 4 from them last thursday, it was here first thing yesterday, 5 days including weekend. Great service.
Logged

DickyD

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 9,502
  • www.srcmbc.org.uk
  • Location: Southampton UK
    • SRCMBC
Re: Westbourne models online!
« Reply #15 on: October 10, 2006, 10:33:39 PM »

Just to upset you Roy the last thing I ordered from Westbourne came the following day!!   :P :P

Richard
Logged
Richard Solent Radio Controlled Model Boat Club http://www.srcmbc.org.uk

flybobby

  • Guest
Re: Westbourne models online!
« Reply #16 on: October 10, 2006, 11:24:51 PM »

I gave them a call and was told that they get around 60 online orders a day, hence delays in sending items out!!

Still waiting for my order! >:(
Logged

Malc Reade

  • Guest
Re: Westbourne models online!
« Reply #17 on: October 11, 2006, 05:36:58 AM »



God, I wish we were that busy..... ;D ;D ;D

Malc


Logged

flybobby

  • Guest
Re: Westbourne models online!
« Reply #18 on: October 11, 2006, 05:42:36 AM »

I have a feeling I were just getting fobbed off!!  I wont bother with them again! >:(
Logged

cbr900

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,868
  • Mayhem is the Only Forum!
  • Location: Taree New South Wales Australia
    • Roys Hompage
Re: Westbourne models online!
« Reply #19 on: October 11, 2006, 04:59:05 AM »

Flybobby,

Totally agree with you mate, they will not be hearing from me again either.....




Roy
Logged
I try not to be naughty but nautical

MCAT

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 417
  • Location: FARNBOROUGH HAMPSHIRE
Re: Westbourne models online!
« Reply #20 on: October 11, 2006, 01:51:05 PM »

Strange that I was in there Monday Morning  10.30  didnot look like much going on.

I to had no reply to my e-mails, didnot bother to say owt as I purchased what I required elswere
new TX and RX system. but they do have a nice selection of boats and bits which you can go have
a look at, I do like to touch and feel what im buying Dont you .

Mick
Logged

Tug-Kenny

  • Global Moderator
  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 7,196
  • Location: Newport. S Wales
Re: Westbourne models online!
« Reply #21 on: October 11, 2006, 07:59:05 PM »


I plan to go there next Monday, as I shall be back in the area. Would it be wise to mention your comments and some of your feelings, or should I keep a low profile please.

I am very new to this group and I thought Westbourne models were the flavour of the month. I have only been in there once and was very impressed with them and their stock.

Hoping for your comments

Cheers.   Ken
Logged
Despite the high cost of living   .......... It remains popular

flybobby

  • Guest
Re: Westbourne models online!
« Reply #22 on: October 11, 2006, 08:24:16 PM »

If you could ask them where Mr. Eddys order has got to, that would be good.  While you are at it you could mention that they should make the most of my money, as I wont be spending it there again!!
Logged

Colin Bishop

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 8,700
  • Location: SW Surrey, UK
Re: Westbourne models online!
« Reply #23 on: October 11, 2006, 09:32:40 PM »

I have noticed that some organisations, not just modelling ones, seem to be uncomfortable with dealing with Emails. Visit - fine; phone - fine; email - no response. Not sure why, but if you do have an email contact then people expect you to service it in the same way you deal with other contacts. Gives a very bad impression otherwise as this thread demonstrates. Wading through the spam isn't a valid excuse as there are filters available which remove the bulk of it. it's also pretty obvious when you are looking at spam so it can easily be deleted. Maybe it's a computer literacy issue in this case?
Logged

cbr900

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,868
  • Mayhem is the Only Forum!
  • Location: Taree New South Wales Australia
    • Roys Hompage
Re: Westbourne models online!
« Reply #24 on: October 12, 2006, 01:48:29 AM »

Ken,

Good idea if you can ask them why they have an email if they are not going to bother answering the requests.....



Roy
Logged
I try not to be naughty but nautical
Pages: [1] 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Go Up