This topic was started because an email was sent and no reply was received, ever. After 3 weeks I opened the topic to see if it was common error or a one off, as it turned out it was a mixture, however the great DM responded to me direct and all was resolved.
I cannot control other opinions and replies but it does show an open forum can be useful and get results.
I still have no issue with CS or action, I love the products and just this morning my box of tricks arrived, ordering and spending money is and was not the issue, it was the communication the fell down which one would expect to be better!
I cannot help if people do not like to hear other opinions and reasons for problems and for those to bring these to light, my priority is me and the money I spend and to make sure I get it right. Like is said if I am not %100 I will ask and I am not a big fan of letting a few £100 go up in flames!
So semi apologies if you do not like what has been said by me and other but it's tuff! Every one is entitled to an opinion and to be un happy and everyone should be able to speak freely of this.