Topic: Re: Model Boats Magazine - Website & forum (Read 84489 times)

Colin Bishop · « **Reply #100 on:** November 05, 2009, 08:54:11 pm »

Not sure what you mean Richard - if you already subscribe you can enter. There's no age limit!

Colin

Davew · « **Reply #101 on:** November 06, 2009, 03:25:28 pm »

Hi
I think Richard means is as you are all ready a subsciber what benfits do you get, this offer is only for new subcibers.

DaveW

dougal99 · « **Reply #102 on:** November 06, 2009, 03:30:51 pm »

I think this is a case of eats shoots and leaves.

What the Major really means is:

A new, subscriber only, competition - that is

a new competition, but only open to subscribers

Anyway, I'm an existing subscriber and it let me have a go. The thought police haven't called yet.

Doug

Colin Bishop · « **Reply #103 on:** December 01, 2009, 08:54:02 pm »

MyHobbyStore have now revamped their Website shop to make it easier to navigate. More goodies on offer too!

http://www.myhobbystore.com/

Colin

wideawake · « **Reply #104 on:** December 01, 2009, 08:56:57 pm »

Quote from: The long Build on November 05, 2009, 01:54:02 pm

Better not mention then, that I got Mine just over a week ago by post.

I've only just realised that mine still hasn't turned up. A casualty of the postal strikes aI presume.

Guy

Colin Bishop · « **Reply #105 on:** December 01, 2009, 09:04:34 pm »

Guy, get in touch with Customer Services as listed in the magazine. They should be in a position to help you if you explain the problem.

Colin

Peter Fitness · « **Reply #106 on:** December 01, 2009, 11:24:06 pm »

My December issue arrived yesterday, here at the bottom of the world.

Peter.

andygh · « **Reply #107 on:** December 01, 2009, 11:31:27 pm »

Quote

I've only just realised that mine still hasn't turned up. A casualty of the postal strikes aI presume

The postal strikes finished a couple of weeks ago

ajb68 · « **Reply #108 on:** December 01, 2009, 11:51:29 pm »

GOT MINE OK

Capt. Spaulding · « **Reply #109 on:** December 09, 2009, 07:20:38 pm »

My December issue still hasn't arrived (New Jersey, USA). And while I'm complaining...the folks who run the magazine have never been able to provide me with a "subscriber number" that, in their words, would "access to subscriber only content" at their website. I have exchanged e-mails with the company's home office in the UK, and phone calls with their woefully inept US representatives, all to no avail. Their gibberish and double-talk would have made a politician or a clergyman blush, but the message boils down to this: my subscribewr number won't work because I am an overseas customer, and the people who run the website appear to be too lazy or indifferent to devise a solution. Bad web service from a very good printed magazine, in my view.

Cheers,
Capt. Spaulding

Colin Bishop · « **Reply #110 on:** December 09, 2009, 08:22:42 pm »

Capt. Spaulding,

Sounds that there is something amiss! Please PM me with the full details , including your subscriber number, and I will take it up on your behalf. There have been problems with overseas subscribers having problems with accessing subscriber only content but these have been supposedly sorted out. The technical support guy is currently on leave but hopefully we can fix it for you.

Colin

The long Build · « **Reply #111 on:** December 09, 2009, 08:27:53 pm »

Thought the Subscriber number was the larger number on the front of the grey plastic wrapping the Mag arrives in..? Mine is..

ajb68 · « **Reply #112 on:** December 09, 2009, 08:41:45 pm »

Thats what i thought seems strange that it should be country specific but then im no pooter boffin

Colin Bishop · « **Reply #113 on:** December 09, 2009, 08:49:50 pm »

Apparently there have been some problems with people accessing the Model Boats site from North America but the problem is supposed to have ben fixed

Colin

ajb68 · « **Reply #114 on:** December 09, 2009, 10:02:32 pm »

maybe a bigger hammer is required

Andy

Colin Bishop · « **Reply #115 on:** December 09, 2009, 10:31:06 pm »

I think it's more to do with the way that subscriber details have been held by the North American agents Andy. These days everybody works through somebody else and sometimes the connections aren't as seamless as they should be. I believe it's called partnership working!

Colin

ajb68 · « **Reply #116 on:** December 09, 2009, 10:53:25 pm »

or partnership not quite working

must be a nightmare to organise though , theres bound to be a few problems cropping up

Andy

Colin Bishop · « **Reply #117 on:** December 09, 2009, 10:55:07 pm »

Joys of outsourcing Andy.....

ajb68 · « **Reply #118 on:** December 09, 2009, 10:57:43 pm »

Well you know what my grandad used to say ?........if you want something done right do it yourself

Andy

Capt. Spaulding · « **Reply #119 on:** December 10, 2009, 12:20:44 am »

Here is what has been "explained" to me by the various unhelpful, uninterested people I have dealt with: the subscriber number is the long number printed with the mailing address; the format for the number for overseas subscribers is not the same as the format for "home" subscribers; the computer systems in the UK and North America that are supposed to keep track of such things and reconcile them, do not do what they are supposed to do (no surprise there); and, as I said, no one wants to bother to go the to trouble of putting things right.

The comments that have mentioned the problems associated with outsourcing probably hit the nail on the head. In general, and in my 35 years of business experience, outsourcing is one of the evils of our time, diffusing responsibility and diminishing the quality of the product or service a company offers. The accounting wizards can massage the numbers to "prove" that outsourcing "saves money," but that is complete nonsense; the data can be tortured in any way at all, until they confess and give the answer desired by the two or three dullards who make "executive decisions." Outsourcing can be made to work for manufacturing companies, but it does not work for companies that deal with live, retail-level customers. Ever try to communicate with someone half a world a way to try to solve a computer problem?

to Colin: thank you for offering to help. (What is your association with the magazine, may I ask?) I will send you my subscriber number when I receive my December issue in the mail...if and when that happy day arrives...

Cheers,
Capt. Spaulding

Netleyned · « **Reply #120 on:** December 10, 2009, 07:01:38 am »

We Brits have to put up with communication problems every day
through Mumbai mumblers in Calcutta Call Centres

Yours Aye

Ned

barryfoote · « **Reply #121 on:** December 10, 2009, 08:14:34 am »

Capt Spalding,

Colin runs the Model Boats website (having only recently taken it over) and a very helpful chap he is too. If anyone can sort your problem out it is him.

ajb68 · « **Reply #122 on:** December 10, 2009, 12:54:23 pm »

HES OFTEN SEEN OUT WITH HIS CAPE WIELDING HIS SUPERPOWERS IN THE MODELLING WORLD ,, HE WILL FIX IT NO WORRIES

Andy

DickyD · « **Reply #123 on:** December 10, 2009, 01:04:43 pm »

Talking about outsourcing. Was so depressed last night that I rang the Samaritans.

Got through to a call centre in Pakistan .

Told them I was suicidal, they got all excited and asked if I could fly a plane.

Capt. Spaulding · « **Reply #124 on:** December 10, 2009, 02:45:10 pm »

Glad to hear that Colin is the Mr. Fix-it of Model Boats. I'm sure that things will be squared away in no time.

DickyD: I'm still laughing, a kind of sad-but-true laugh. But I wouldn't want to offend...

Now it's off to make one of those highly efficient 50-minute computer-hotline calls.

Cheers,
Capt. Spaulding

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Author Topic: Re: Model Boats Magazine - Website & forum (Read 84489 times)

wideawake

andygh

ajb68

The long Build

ajb68

ajb68

ajb68

ajb68

barryfoote

ajb68