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Author Topic: Westbourne Models - 'Let the buyer Beware!'  (Read 131707 times)

rnli12

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Re: Westbourne models
« Reply #350 on: December 04, 2016, 07:13:06 am »

Hi,
 
I think whatever has changed recently is probably a sign of the times but we must not forget the good service thay supplied in years gone by.
 
Rich O0
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Regards,

Rich

RAAArtyGunner

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Re: Westbourne models
« Reply #351 on: December 04, 2016, 07:24:10 am »


 I would but only over the counter.
   {:-{

In the current circumstances that would be the prudent thing to do until mail order improves.

At the end of the day the buyer must always beware.
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TheLongBuild

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Re: Westbourne models
« Reply #352 on: December 04, 2016, 08:56:15 am »

Hi,
 
I think whatever has changed recently is probably a sign of the times but we must not forget the good service thay supplied in years gone by.
 
Rich O0
I personally have never used them , but unfortunately years of good service is soon forgotten by poor service and will take a lot to restore trust going from the threads, shame really.

Sonar

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Re: Westbourne models
« Reply #353 on: December 04, 2016, 09:32:43 am »

I am More than pleased to see this thread as I was going to order some small items.

So this thread has saved me a load of frustration and trouble.

Now will look elsewhere...

Oh and now deleted the site from my favourites.
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tigertiger

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Re: Westbourne models
« Reply #354 on: December 04, 2016, 12:00:20 pm »

I did read, on the RC Groups Website, that the management/running of the business changed a couple of years ago; and since then things have not been the same.
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Colin Bishop

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Re: Westbourne models
« Reply #355 on: December 04, 2016, 12:29:30 pm »

Quote
I did read, on the RC Groups Website, that the management/running of the business changed a couple of years ago; and since then things have not been the same.

That's about the strength of it, yes.

Colin
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red110kev

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Westbourne models update..
« Reply #356 on: January 06, 2017, 08:45:12 am »

Martin, you may want to merge this one with the Westbourne Models buyers beware thread.

Just an update on my plight on page 14 of the above thread.... Even after numerous failed phone calls and a polite 'I am disappointed' letter sent by post, I contacted my credit card company with full details of my contact attempts and yesterday I received an email from them saying basically they have taken back the money I was owed and put it back into my account.
It was only just over £30, but how many £30s has Mr Shanks not refunded or supplied goods for thus making a tidy profit.

Obviously I shall never be buying from Westbourne Models again and will be advising other modellers not to either.
It's just a shame we cannot post honest reviews and customer service ratings on their glossy website like you can on Ebay or Amazon.

The lesson for anyone buying online is;
- Always use a credit (not debit) card (or paypal).
And if you have a dispute:
- Keep a record of all interactions with the supplier.
- Check their terms and conditions.
- Don't give up.
- NEVER buy from Westbourne Models.

Cheers

Kev.
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Kevgarth

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Re: Westbourne models update..
« Reply #357 on: January 06, 2017, 09:21:12 am »

I read your post with interest Kev as a few years back I contacted Westbourne models regarding ordering stuff up for a build I was doing I rang 3-4 times left numerous voicemails on the answer machine even emailed my requirements through to see if they had them in stock, NOTHING back??? A member in my club said that they were moving premises and moving across the road and soon he'll be up and running again but surely you've got to keep the business going and keep customers happy and satisfied even if it was to return my voicemails / emails stating what was going on his end.
Other posts on this forum mention about model shops in the high street closing which I have to agree with is a terrible shame, here in Bristol and the size of this city we have only two model shops and really one of them only concentrates on model flying and the other one didn't have what I was looking for hence I contacted Westbourne models.
Like so many people now and because I never heard back from Westbourne models I shopped on-line, and the stuff was on my doorstep within 24 hrs great service but I did try and use my local shop first. Thankfully Kev no money was exchanged like yourself and I'm glad for you its all sorted, am I right in saying that the guy who used to run it (Barry Shanks) has now handed it over to his son???


Regards
Kevin

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Colin Bishop

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Re: Westbourne models update..
« Reply #358 on: January 06, 2017, 09:37:40 am »

The problems started when Barry retired and handed over to Martin. Barry always gave excellent customer service.

Colin
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Model_Slipway

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Re: Westbourne models update..
« Reply #359 on: January 06, 2017, 01:37:35 pm »

Heard today from 3 different sources that the shop is boarded up.

Jackie
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Model_Slipway

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Re: Westbourne models update..
« Reply #360 on: January 06, 2017, 01:46:17 pm »

Update - the shop is boarded up however they are still doing business by mail order. 

Jackie
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Re: Westbourne models update..
« Reply #361 on: January 06, 2017, 02:21:17 pm »

Suppose it's a good idea to  lock them up.
Stops disgruntled customers putting them in <*<


Ned
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cos918

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Re: Westbourne models update..
« Reply #362 on: January 06, 2017, 04:54:43 pm »

The problems started when Barry retired and handed over to Martin. Barry always gave excellent customer service.

Colin
Have to agree with you . It could have been called the best model shop or in the top 3 for model boats in its heyday. Sadly a person with zero skills took over a thriving business and drove it headlong into the ground. I for one am glad to see this shop gone .

John
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Martin (Admin)

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Re: Westbourne Models - 'Let the buyer Beware!'
« Reply #363 on: March 03, 2017, 07:25:22 am »


Just to avoid any potential issues, please Do Not post any unsubstantiated information in this thread!  :police:
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gyjoe

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westbourne models
« Reply #364 on: June 16, 2017, 03:10:39 pm »

Hi All,
            Are Westbound models still trading?
                                                             Regards
                                                                    Joe
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gyjoe

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Re: westbourne models
« Reply #365 on: June 16, 2017, 03:11:50 pm »

should read Westbourne Models

                          joe
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Netleyned

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Re: westbourne models
« Reply #366 on: June 16, 2017, 03:26:38 pm »

Depends what you mean by trading <*<
You would be advised to steer clear


Ned
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Bob K

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Re: westbourne models
« Reply #367 on: June 16, 2017, 03:53:59 pm »

Been there, and got the T shirt  >:-o
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Martin (Admin)

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Re: Westbourne Models - 'Let the buyer Beware!'
« Reply #368 on: June 16, 2017, 04:10:28 pm »


Topics merged.....    :((
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