Topic: Westbourne Models - 'Let the buyer Beware!' (Read 153321 times)

Tug-Kenny RIP · « **Reply #200 on:** August 29, 2015, 09:33:55 pm »

Are you able to advise where they are moving to please, as I intend to holiday in Bournemouth soon.

Cheers

ken

TheLongBuild · « **Reply #201 on:** August 29, 2015, 09:36:30 pm »

I called in 2 weeks ago and he was open, Had a chat with him and they are relocating a few miles away , However I can not remember the address he said.
Judging by the amount of parcels he had waiting for collection by the Mail that day , they are still pretty busy.

TomP · « **Reply #202 on:** September 08, 2015, 12:31:44 pm »

Wish I read this before I ordered some parts from them! Ordered on the 17th August still not had them, and they can't say when I will have them, had the money though. Keep getting promises that they will call me back and nothing shame.

jaymac · « **Reply #203 on:** September 08, 2015, 01:12:22 pm »

There T&C 's seems watertight also there are 2 westbournes .com and .co.uk same address maybe left hand right hand problems

DerekB · « **Reply #204 on:** October 03, 2015, 01:18:03 pm »

At the end of August I paid £7.19 to Westbourne Models for some small items which, subsequently, they were unable to deliver, so I cancelled the order. In spite of emailing and phoning them, none of which they reply to or answer, they have failed to refund my money. I believe that I have read somewhere on Mayhem previously of problems with Westbourne. I realise that they have, within the last couple of weeks, moved shop but I am sure that, in view of all my emails, etc., they could have made a refund on my debit card which would have taken less than a minute. Does anyone know what I can do to get my money back off them - it is not a large amount but it has become a matter of principle.
Many thanks for any help offered.

Derek.

Stavros · « **Reply #205 on:** October 03, 2015, 03:02:31 pm »

As it was paid by card contact who the card is with and they will bat your corner so to speak and issue a refund

Dave

DerekB · « **Reply #206 on:** October 03, 2015, 03:47:38 pm »

Many thanks for your suggestion, Dave. I didn't really want to go down that route except as a last resort but will bear it in mind.
Derek.

Stavros · « **Reply #207 on:** October 03, 2015, 03:55:39 pm »

Only way to get your money back m8,ANY card paymet is protected

Dave

DerekB · « **Reply #208 on:** October 03, 2015, 04:30:44 pm »

Thanks again, Dave. I may have to do what you suggest but it is annoying that Westbourne should get away with it.

Derek.

BFSMP · « **Reply #209 on:** October 03, 2015, 04:47:43 pm »

Quote from: DerekB on October 03, 2015, 04:30:44 pm

Thanks again, Dave. but it is annoying that Westbourne should get away with it.
Derek.

they don't..!
the bank will charge them for it and a substantial amount for having to do so, so a friend who works in the bank tells me.

DerekB · « **Reply #210 on:** October 03, 2015, 04:52:19 pm »

Thanks - beginning to feel better already.

Derek.

Brian60 · « **Reply #211 on:** October 03, 2015, 05:33:52 pm »

Do a quick search of the forum using westbourne as the wildcard. There is loads of similar complaints to yours, there may be some useful info to help you.

frankly with all the bad comments they receive -I've even seen these comments on a US forum! I'm surprised they are still in business.

Netleyned · « **Reply #212 on:** October 03, 2015, 05:48:50 pm »

I think John Lambert has stopped supplying them.
For what reason I do not know.

Ned

Tug-Kenny RIP · « **Reply #213 on:** October 10, 2015, 06:45:31 pm »

I was recently on holiday in Poole and decided to trip over to Westbourne's shop in Bournemouth. I knew they had moved so consequently found the shop deserted with no forwarding address on the window.

A few local enquiries informed that they were 'just down the opposite road, up a lane'. They have actually moved and were in the process of unloading all their stock into what can be described as small warehouse. I didn't get a chance to browse anything as it was mostly boxed and being unpacked by the owner.

We had a chat where I mentioned the interest in the shop by our members and some of the problems you have been having. It does look like improvements are being made regarding lost and un-answered emails etc. The Web page is being worked on, so has been closed for a while.

They will be welcoming visitors to the new premises when it's all up and running and I look forward to going back and getting 'hands on' with all those lovely spares.

ken

Yarpie · « **Reply #214 on:** October 10, 2015, 06:56:38 pm »

Ken, on behalf of MBM members, thank you for taking the trouble to:

a; Locate Westbourne Models

b; Explain customers concerns

c; relay that information on this website.

Kind regards,

Yarpie.

abreese · « **Reply #215 on:** December 01, 2015, 07:56:56 am »

I have futaba parts on back order with Westbourne for some 3 months now no replies to e-mails asked for my money back?.
may have to look at other ways of recovering my hard earned!

inertia · « **Reply #216 on:** December 01, 2015, 08:40:38 am »

This has been pretty much par for the course with them for a while now. It's a shame but no consolation to those who have had to write off their money and/or goods.
I suggest you follow the procedure set out here, and try somewhere else for your Futaba parts. I don't know whether is says so, but do keep copies of all your correspondence and make sure you send anything to them by the Signed For service. https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
DM

jarvo · « **Reply #217 on:** December 01, 2015, 09:38:48 am »

Just an add on to inertia, give Steve Webb models a ring, any Futaba parts not in stock arrived at my house within the week. Superb service and great knowlage. Also know as Servo Shop

Hope this helps

Mark

inertia · « **Reply #218 on:** December 01, 2015, 09:51:27 am »

Quote from: jarvo on December 01, 2015, 09:38:48 am

Just an add on to inertia, give Steve Webb models a ring, any Futaba parts not in stock arrived at my house within the week. Superb service and great knowledge. Also know as Servo Shop
Hope this helps
Mark

I'll second that. This supplier is one of a select few Bookmarked in my browser. Not the cheapest prices but he always seems to have everything I need and it arrives very promptly. Do make sure you put in a reasonable order as the delivery charge for a set of servo gears can be a lot more than the price of the goods!
In case anyone is curious, my other bookmarks are Component Shop, CMB, Howes, SLEC, Gliders of Newark, Prop Shop and Model Boat Bits. I wonder how that compares with others?
DM

abreese · « **Reply #219 on:** December 01, 2015, 04:03:55 pm »

thanks all for input,futaba bits more or less sorted,begs a question the website will still take you money!

Martin (Admin) · « **Reply #220 on:** December 01, 2015, 04:39:02 pm »

http://www.westbourne-model.co.uk/

The Retail shop has relocatedliterally across the Rd.To
Westbourne odel Centre
No 6 The Coach House
Robert Louis Stevenson rd
Westbourne
Bournemouth
BH4 8ED.
The move has caused a bit of a delay in getting things out but were going as fast as we can to catch up .
Sorry but ther Phones have been a bit of a problem due to BT taking there time still !! And are on a redirect but should be back to normal by 15th

The shop will be closed for the sfternoon of the Friday 13th

( someone's spellcheck is busted! )

dougal99 · « **Reply #221 on:** December 01, 2015, 05:32:01 pm »

Friday the 13th was last month so things should have been 'back to normal' two weeks ago

jarvo · « **Reply #222 on:** December 01, 2015, 10:33:12 pm »

Inertias list, i also have marien model boats

Mark

The Old Fart · « **Reply #223 on:** December 02, 2015, 07:20:08 am »

I tried ordering some item from the website. after entering payment information it did not return to westbourne website.
Next morning I tried again, and this time it went through.

After a week I tried contacting westbourne, but just kept going to answerphone.

Checked my visa and two payment had been taken.

sent westbourne an email, but no reply.

Makes me wonder if this company has been taking lessons from the 'glue lady' at fivestar.

further order will not be sent to westbourne.

Yarpie · « **Reply #224 on:** December 03, 2015, 08:01:24 pm »

Quote from: Inertia on December 01, 2015, 09:51:27 am

I'll second that. This supplier is one of a select few Bookmarked in my browser. Not the cheapest prices but he always seems to have everything I need and it arrives very promptly. Do make sure you put in a reasonable order as the delivery charge for a set of servo gears can be a lot more than the price of the goods!
In case anyone is curious, my other bookmarks are Component Shop, CMB, Howes, SLEC, Gliders of Newark, Prop Shop and Model Boat Bits. I wonder how that compares with others?
DM

Agreed.

Having dealt with only three of the above suppliers (no names; no pack drill) i would gladly add them to my "trusted" file. Cannot speak for t'others as have not had need to use them in fairness.

Sandy.

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Author Topic: Westbourne Models - 'Let the buyer Beware!' (Read 153321 times)

Stavros

Stavros

inertia

inertia