Topic: Westbourne Models - 'Let the buyer Beware!' (Read 133512 times)

TheLongBuild · « **Reply #325 on:** March 15, 2016, 12:01:49 am »

Quote from: meechingman on March 14, 2016, 11:59:06 pm

I spoke too soon and have to join the chorus of dissatisfaction.

No invoice was with the parcel, but I remember that it came separately last time. Nothing arrived after a day or so, so I emailed via their website to ask for one. No reply.

The 40MHz receiver was as dead as a dodo. Tried phoning, but no answer. Then my bank statement arrived and I discovered that they'd overcharged me - unless the TX crystal cost nearly £25! So I had another go at phoning with no luck. A very polite email was sent again via their website a week ago, but there has been no reply to date.

Of course, when you email them via their site, there's no copy put into your Outbox so show that you've actually sent it, so I'll send a letter by recorded delivery this time. I'm not holding my breath.

saleswestbourne@btconnect.com

meechingman · « **Reply #326 on:** March 15, 2016, 07:59:15 am »

Thanks for that, I'll see if that works any better.

Charlie · « **Reply #327 on:** March 15, 2016, 10:25:09 am »

Why anyone still uses this supplier is a mystery to me. There are plenty of other suppliers with a good reputation to choose from.

Charlie

radiojoe · « **Reply #328 on:** March 15, 2016, 11:07:17 am »

What he said

well documented on here for poor service, I comment because my concern is for my fellow members getting caught by them.

Norseman · « **Reply #329 on:** March 15, 2016, 07:21:22 pm »

They do have a nice website and I think that's what mainly catches people.

Buccaneer · « **Reply #330 on:** March 15, 2016, 07:48:22 pm »

I popped in a short while ago as I needed to top up my wood supply at short notice. £6 for diesel and car park but I needed the wood quickly so accepted that. It has been mentioned on here that their Website advertises 300-400 model boats on display. Make that 100 and you are a lot nearer the mark.
John

Dixie212 · « **Reply #331 on:** July 15, 2016, 10:39:23 pm »

Westbourne Models have been on Radio 4 today, unfortunately it was the You and Yours consumer rights programme.
They did a short article about an unhappy customer who had not received his order and mentioned how other unhappy customers were taking to modelling forums to vent their frustrations about the lack of customer support, orders or money refunds.
http://www.bbc.co.uk/programmes/b07jqr4v the article starts at 18:45 minutes into the programme.

RAAArtyGunner · « **Reply #332 on:** July 16, 2016, 12:32:16 am »

What a cop out.

Says nothing.

derekwarner · « **Reply #333 on:** July 16, 2016, 02:36:06 am »

I did listen to the segment....that Guy should give up his day job and run as a Politician

.............Derek

markrider · « **Reply #334 on:** October 12, 2016, 10:05:42 am »

Hello so I ordered some bits of westboune models last week.
When I ordered I never got an email saying they had sent or even acknowledged my order . The next day the money was taken out of my account since then I have had nothing from them.
I have phoned them 15 times since Saturday emailed 8 times left answer phone messages but no response at all.
Did anyone actually know if they are still in business ?
As I'm just about to get my bank to get my money back
Has anyone any info on them

Many thanks

BFSMP · « **Reply #335 on:** October 12, 2016, 10:33:11 am »

There have been many posts on here about the lack of service from WM.

If you search for them in your search box, you might find the answer you are looking for before the whole saga is pointlessly reiterated.

Jim.

markrider · « **Reply #336 on:** October 12, 2016, 10:34:56 am »

Ok really that's not good then . Ok I will have a look

Thanks

steve mahoney · « **Reply #337 on:** October 25, 2016, 11:19:09 am »

Has anyone had any recent problems with WMB?
I've been emailing them for 3 weeks with no reply.
Impossible to reach them by phone and if you do get through it's to an answer machine and they don't call back.
Pretty quick to take my money though.
Are they taking the mickey or are they always this poor?

Klunk · « **Reply #338 on:** October 25, 2016, 11:26:34 am »

There are other threads on this site about this. Best thing is if you have paid by credit or debit card is to contact your bank and get the money back.
Go to somewhere like Cornwall model boats or component shop.
Or better still ask on here before buying something and someone will tell you where to buy it that's reputable.

Martin (Admin) · « **Reply #339 on:** October 25, 2016, 12:08:46 pm »

Topics merged.

red110kev · « **Reply #340 on:** December 02, 2016, 12:14:50 pm »

Apologies for re-opening this subject regarding poor service, but I have been trying to get a refund that I was promised after cancelling an order some time ago. Lost count of the times I have tried ringing.

I have tried emailing the following addresses from their website and this forum...
westbournemodel@yahoo.co.uk
servicewestbourne@outlook.com
saleswestbourne@btconnect.com
...but have had no response from any of these.

I will no doubt have to contact my credit card company but does anyone have the new address they have moved to as the address on their website is the old shop which has closed?

Thanks in anticipation.

Kev

Crossie · « **Reply #341 on:** December 02, 2016, 01:42:03 pm »

Why not ask our mutual friend Google, he knows everything - - the address is there!

petermun · « **Reply #342 on:** December 02, 2016, 02:11:08 pm »

This is a weird situation. I recently ordered some bits, paid by paypal, never got the bits, but my bank account showed a refund of the correct amount. Pete

Martin (Admin) · « **Reply #343 on:** December 02, 2016, 03:44:26 pm »

How did you pay Kev?
If by card or paypal, approach them.

unbuiltnautilus · « **Reply #344 on:** December 02, 2016, 07:19:59 pm »

Quote from: petermun on December 02, 2016, 02:11:08 pm

This is a weird situation. I recently ordered some bits, paid by paypal, never got the bits, but my bank account showed a refund of the correct amount. Pete

In normal circumstances this is anything but weird. Item unavailable, here is your refund..obviously in this case though.........
I am aware of one customer of theirs who has received a fairly large item, some months ago, but has yet to be charged for it..funny old world.

TheLongBuild · « **Reply #345 on:** December 02, 2016, 07:56:19 pm »

Quote from: red110kev on December 02, 2016, 12:14:50 pm

Apologies for re-opening this subject regarding poor service, but I have been trying to get a refund that I was promised after cancelling an order some time ago. Lost count of the times I have tried ringing.

I will no doubt have to contact my credit card company but does anyone have the new address they have moved to as the address on their website is the old shop which has closed?

Thanks in anticipation.

Kev

The Address on the website is the new address, their old address was 41 Seamoor Road

red110kev · « **Reply #346 on:** December 02, 2016, 08:25:03 pm »

Cheers chaps.

I paid by credit card but will have to wait 30 days as Westbournes Ts & Cs state refunds will be paid WITHIN 30 days.

Until then I have to keep badgering them as the credit card company will want to know what efforts I have made to resolve it with the trader direct (had this some years ago on some mole traps).

Thanks again.

TheLongBuild · « **Reply #347 on:** December 02, 2016, 08:37:26 pm »

Quote from: red110kev on December 02, 2016, 08:25:03 pm

Cheers chaps.

I paid by credit card but will have to wait 30 days as Westbournes Ts & Cs state refunds will be paid WITHIN 30 days.

Until then I have to keep badgering them as the credit card company will want to know what efforts I have made to resolve it with the trader direct (had this some years ago on some mole traps).

Thanks again.

Just direct them to the various threads on here..

Delboy1958 · « **Reply #348 on:** December 03, 2016, 10:40:57 pm »

Guys
Why would anybody still use this company

There has been so much on here about the poor service.

Cornwall model boats all the time for me.

Derek

Martin (Admin) · « **Reply #349 on:** December 03, 2016, 10:52:10 pm »

I would but only over the counter.

News:

Author Topic: Westbourne Models - 'Let the buyer Beware!' (Read 133512 times)