It does seem that LOTS of online suppliers tend to forget about replying to emails! And when I say "forget" I'm being polite, many of them obviously just cannot be bothered!
I emailed Tyne Models back at the beginning of July, asking simply how much their model of the Flying Spindrift weighs when fully ballasted for the water - I got an email back saying they would check, and then nothing! I'm still waiting for a reply! And before anyone asks, yes I did email them again to ask why they hadn't replied, still no response!
That's okay - If they cannot be bothered to answer a simple question then I cannot be bothered to buy from them. It works both ways!
On the other side of the coin there's Model Dockyard, and Scoonies - They are superb and really know how to treat customers. I've probably spent thousands of pounds with each of them over the years, and for one reason.... They care about their customers! Something a lot of other companies would do well to duplicate!
Okay rant over....
Regards
Eddy