Topic: Westbourne Models - 'Let the buyer Beware!' (Read 160492 times)

Netleyned · « **Reply #275 on:** December 08, 2015, 01:51:06 pm »

Quote from: Martin [Admin] on December 08, 2015, 01:46:15 pm

Excellent!

Let hope Westbourne get themselves their act back together and we're all singing their praises by the new year!

To help our deaf users

Ned

sparkey · « **Reply #276 on:** December 08, 2015, 02:18:24 pm »

Hear,hear to that

Netleyned · « **Reply #277 on:** December 08, 2015, 02:49:16 pm »

What?

Ned

lakesidebob · « **Reply #278 on:** December 08, 2015, 03:14:35 pm »

+1 for 'BITS'... one of the best...

The Old Fart · « **Reply #279 on:** December 08, 2015, 04:38:28 pm »

Quote from: Model_Slipway on December 08, 2015, 01:16:25 pm

What is the problem if the answerphone kicks in? Leave your name and number and he will call you back provided the message is clear. Following is copied from his website:
"Sorry but the Phones have been a bit of a problem due to BT taking there time still !! And are on a redirect but should be back to normal by 15th."

After leaving a message this morning at 11am ... he's just phoned me back! He says that sometimes the number is redirected to his mobile, and sometimes it's switched to answerphone. And that BT have promised to come and sort the problems tomorrow Wednesday.

Jackie

rang them, left a clear message, nothing yet.

the 15th was November not December.

post #2 Friday 13th is November.

trading standards referred me to CAB, letter in the post to Westbourne from me requesting full refund.

Norseman · « **Reply #280 on:** December 08, 2015, 09:46:47 pm »

https://uk.trustpilot.com/review/www.westbourne-model.co.uk

( Trustpilot: Review and discover great companies!)

Geoff · « **Reply #281 on:** December 15, 2015, 02:13:23 pm »

I also had trouble with this company and was waiting for over 3 months for some parts which they eventually admitted they could no longer get. I asked for a refund which was ignored.

In the end I gave up but contacted Barclaycard who promptly refunded me the missing funds. If you pay by Barclaycard you get certain protections in the event of "dodgy" transactions and goods that don't appear from whatever vendor.

The down side is the high interest rates but for that you do get a lot of protection. For example if your card is cloned, you don't pay, if your card details are copied and stuff ordered, you don't pay. If you pay off the bill each month there is no interest either.

Legally it also gives you preferential creditor status in the event of a banckruptcy issue. Fundamentally, you don't pay for the goods, Barclaycard does and you reimburse them and Barclaycard have much more muscle then any of us as individuals!

Personally I try to keep the outstanding balance to a reasonable amount and/or pay it off as a credit card can buy you out of trouble pretty much anywhere these days, provided you have some limit left! Very usefull things indeed.

So if you have paid by Barclaycard or any other credit card I would suggest you contact them and you may well get a full refund at no cost.

Hope this helps

Geoff

The Old Fart · « **Reply #282 on:** December 15, 2015, 02:25:39 pm »

sent westbourne signed for letter, so far ignored.

contacted my credit card company. Very helpful, try contacting westbourne after 30 days, if no joy then credit card co' will retrieve the payments.

abreese · « **Reply #283 on:** December 16, 2015, 04:37:04 pm »

just got model boats mag jan 2016 page 20 Westbourne has a half page ad,try phoning or e-mail they don't exist? my only other enemy is geography, Manchester to Bournemouth is a long haul come on trader be a man!!!!!!!!

Geoff · « **Reply #284 on:** December 16, 2015, 04:46:28 pm »

We all share your frustration with this sort of thing but as above if you have paid by credit card your are typically protected by the credit card company so whilst it's annoying not to receive the goods you should be able to claim the costs back from the credit card company.

I think how this works is that if the credit card companies get too many issues from any given trader they pull their ability to accept credit cards with the obvious results. Perhaps someone else who is more involved with the banking industry can comment on what happens, just out of interest.

G

The Old Fart · « **Reply #285 on:** January 07, 2016, 08:19:12 am »

Credit card company has refunded payments I made.

abreese · « **Reply #286 on:** January 10, 2016, 09:05:04 am »

I have recently spoken to my credit card company and sent in the form for a refund,only one of the two payments I made was credit the other unfortunately was by debit card so a ray of sunshine.by the way a car company in my home town many years ago took deposits on new cars they could not supply,taken to court,they took the money knowing the company was in financial trouble,bad boys

Buccaneer · « **Reply #287 on:** January 10, 2016, 08:39:59 pm »

When I moved south in summer 1986 Westbourne Models became my local Model Boat Shop. I had a couple of static square riggers from them and then Work, young Family and OU Studies took over. I would still drop in if down that way and look around however. Ten years ago I returned to boating and took up RC Modelling, getting my first boat and all the RC and electronics gear from them - off the shelf. Since then I have watched the slow decline in service, availability of parts etc. The other day I needed to top up my timber supply, I'd made a bit of a mess of a deck, and decided to check out Westbourne's new shop.

I found it up a small alley, no nameplate and no display window. Basically little more than a shed with a door and a smallish window. The total area is, at my estimate, about half the size of the original shop with a stairway to a similar size upstairs that is not at the moment used as sales space. About 20 kits in boxes were put on a couple of shelves on the wall. It looked like any stock and fittings that were moveable had been lifted from the old shop and put where they would fit. Not that there were many of them. The Proprietor seemed more concerned with fixing a model car that giving the place a good clean.

Thankfully they had the wood I needed although at £6 for diesel and car parking I would not like to take a chance on them having anything too technical. I am now convinced to stick with Cornwall Model Boats. I, personally, would be surprised to see them still in business this time next year without a major effort in sorting out their Stock and the Shop.

gerard · « **Reply #288 on:** January 10, 2016, 08:59:55 pm »

Just another ray of hope for abreese. Although you paid by debit card you may get your money back from your bank using a chargeback . Tell them you have paid and not recd the services paid for. I got £900 returned from a non delivery paid by debit card . Try it you can only try. Regards Gerard.

Norseman · « **Reply #289 on:** January 10, 2016, 09:13:32 pm »

Citizen's Advice site says ...

If you paid by debit card

Contact your bank and say you want to use the ‘chargeback scheme’. If the bank agrees, they can ask the seller’s bank to reverse the transaction and refund the money back into your account.Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. They might ask you to put your request in writing. You should do this within 120 days of when you paid.

I'd try even if it's over 120
Dave

essex2visuvesi · « **Reply #290 on:** January 11, 2016, 12:04:58 am »

Also bear in mind this is verging on a criminal offence (What used to be called Gaining pecuniary advantage by deception (Section 16 Theft Act 1968))

Colin Bishop · « **Reply #291 on:** January 11, 2016, 12:19:22 am »

It seems such a shame that a previously valued supplier has come to this disappointing situation for no apparent good reason. An excellent reputation squandered really.

Colin

Martin (Admin) · « **Reply #292 on:** January 11, 2016, 03:33:50 am »

Agreed, what a shame.

Tempora mutantur, nos et mutamur in illis ..... or fail to!

derekwarner · « **Reply #293 on:** January 11, 2016, 04:45:46 am »

Tempora mutantur, nos et mutamur in illis .....

Well Martin...I checked both Woolies & Coles here in OZ to see if they any in stock

Woolies suggested I redefine my spag...instead of spagetti

Coles didn't even have any suggestions

So my simple translation or understanding of your words is......

muta = nuts in German
ntur = Turkish for smoked and dried in natural sunlight with cloves and sea salt
illis = eel in some far off Latvian regions
tempora = cold beer flour battered

So could this be beer battered smoked eel with chopped salty nuts as a side garnish?.......

Derek

dougal99 · « **Reply #294 on:** January 11, 2016, 08:37:21 am »

As any Grammar schoolboy knows

The times change, and we change with them,

Colin Bishop · « **Reply #295 on:** January 11, 2016, 11:04:16 am »

'The times change, and we change with them'

Yeah! We get old.

Colin

jaymac · « **Reply #296 on:** January 11, 2016, 12:51:41 pm »

Thing is are we running down an Individual or just a name. I have the review article from MB 2 full pages if I recall should anyone who never knew it then be interested in what it was like back in the day
Jay

Colin Bishop · « **Reply #297 on:** January 11, 2016, 01:12:22 pm »

I wrote the review. It's very disappointing so see the subsequent reports.

Colin

Shipmate60 · « **Reply #298 on:** January 11, 2016, 02:29:34 pm »

I was in the shop the day Peter (Barry, see my later answer) handed over to his son, so there has been a change of management. This has led to a massive change in direction of the business with the aim to be internet only.
Unfortunately there does seem to be problems now, such a pity.

Bob

inertia · « **Reply #299 on:** January 11, 2016, 04:07:20 pm »

Quote from: Shipmate60 on January 11, 2016, 02:29:34 pm

I was in the shop the day Peter handed over to his son, so there has been a change of management. This has led to a massive change in direction of the business with the aim to be internet only.
Unfortunately there does seem to be problems now, such a pity.

Bob

"Peter"? Surely you mean Barry (Shanks), Bob.
DM

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Author Topic: Westbourne Models - 'Let the buyer Beware!' (Read 160492 times)

inertia