Model Boat Mayhem

Please login or register.

Login with username, password and session length.
Pages: [1] 2   Go Down

Author Topic: royal mail  (Read 7297 times)

regiment

  • Guest
royal mail
« on: February 26, 2010, 03:28:11 pm »

my misfortune i sent a boat by royal mai lpaid extra insurance.. to one of our members it got broke i claimed for it so did our member to day i got my compention a  BOOK  OF 6 FIRST CLASS STAMPS  YOU HAVE BEEN WARNED IT IS NOT A FIRST CLASS SERVICE even wth extra insurance'' >:-o >:-o who do i use in the future
Logged

alan colson

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 693
  • I Just Dabble In Model Boats
  • Location: West Sussex
Re: royal mail
« Reply #1 on: February 26, 2010, 03:54:24 pm »

I know the feeling well, I have had so much trouble with royal mail. I was told that at one time got my own flag up at the sorting telling everyone to do their job correctly for my address. I to have had the 6 x 1st class stamps as compensation. It's a blooming (stronger words go through my mind) insult.
Alan
Logged

regiment

  • Guest
Re: royal mail
« Reply #2 on: February 26, 2010, 06:18:15 pm »

if not  rip off mail who else could i use 
Logged

craftysod

  • Guest
Re: royal mail
« Reply #3 on: February 26, 2010, 06:38:04 pm »

I have sent 2 small packages to the same person on here,only 20 miles away,neither have arrived.
Yet i sent abroad,my packages have been recieved.
Madness
Logged

funtimefrankie

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,259
  • Location: Birkdale, Lancashire. twixt the Mersey & the Ribble
Re: royal mail
« Reply #4 on: February 26, 2010, 06:55:21 pm »

Well I've never had a parcel gone astray or damaged.
Logged

tigertiger

  • Global Moderator
  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 7,786
  • Location: Kunming, city of eternal springtime, SW China.
Re: royal mail
« Reply #5 on: February 26, 2010, 07:48:10 pm »

Courier services are cheaper and more reliable these days. I have used http://www.parcel2go.com . This links you with the main companies like DHL etc. Your package is tracked and one would assume your compensation if needed would not be 6 x 1st class stamps.
Logged
The only stupid question is the one I didn't ask

regiment

  • Guest
Re: royal mail
« Reply #6 on: February 26, 2010, 08:08:33 pm »

thanks tiger tiger will try tomorrow  regiment
Logged

tigertiger

  • Global Moderator
  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 7,786
  • Location: Kunming, city of eternal springtime, SW China.
Re: royal mail
« Reply #7 on: February 26, 2010, 08:50:28 pm »

Courier services are cheaper and more reliable these days. I have used http://www.parcel2go.com . This links you with the main companies like DHL etc. Your package is tracked and one would assume your compensation if needed would not be 6 x 1st class stamps.

They also collect the parcel from your door.
Logged
The only stupid question is the one I didn't ask

SteamboatPhil

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 2,982
  • Location: Dieppe, France
Re: royal mail
« Reply #8 on: February 26, 2010, 10:45:21 pm »

I asked at the post office about parcel sizes / costs for sending etc etc, they gave me a leaflet, oh goodie thinks I, no more guessing postage costs on e-bay. Get home read leaflet--------it tells you to go to the post office to get the costs of posting / parcels etc, rest of leaflet dedicated to "how to claim compensation" well that told me everything.
Parcel2go from now on.
Logged
Steamed up all the time

BarryM

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,703
  • Location: West Lothian
Re: royal mail
« Reply #9 on: February 26, 2010, 10:53:30 pm »

Phil,

Go http://www.royalmail.com/portal/rm and click 'Personal Customers' to get all the info you need for calculating postage costs and options for sending.

Barry M
Logged

SteamboatPhil

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 2,982
  • Location: Dieppe, France
Re: royal mail
« Reply #10 on: February 26, 2010, 11:51:24 pm »

Thanks for that Barry, thats much more help.
Logged
Steamed up all the time

derekwarner

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 9,552
  • Location: Wollongong Australia
Re: royal mail
« Reply #11 on: February 27, 2010, 12:45:20 am »

mmmmmm I sent a 200 gm failed hydraulic seal via a DHL airbag from Wollongong [Australia] @ lunchtime Friday 19.02.10 to Merkel/Frudenberg/Simrit in Hamburg [Germany]

You get a tracking number with the airbag & I found it was cleared @ Liepzig on Wednesday 24.02.10 & in the hands of Merkel that same day  :-))

The cost was AUD$112.80 but was good value.........Derek
Logged
Derek Warner

Honorary Secretary [Retired]
Illawarra Live Steamers Co-op
Australia
www.ils.org.au

toesupwa

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 938
  • USA'd ex Brit
  • Location: Grand Junction, Colorado, USA
Re: royal mail
« Reply #12 on: February 27, 2010, 01:53:22 am »

my misfortune i sent a boat by royal mai lpaid extra insurance.. to one of our members it got broke i claimed for it so did our member to day i got my compention a  BOOK  OF 6 FIRST CLASS STAMPS 

And you are going to accept the stamps in compensation?...  :o
Logged

FullLeatherJacket

  • Guest
Re: royal mail
« Reply #13 on: February 27, 2010, 08:44:52 am »

Don't accept the first offer of compensation. They have tried this on with us on the two occasions where we have claimed for loss, although it's easier to quantify the value of a total loss than it is of damage to contents. If you can document the claim in any small way then you should be able to call their bluff and get the maximum compensation - up to the limit for the service you paid for. It will take time - they use their leaden bureaucratic system as a weapon to dull your enthusiasm - but you'll get there with patience.

To be fair to Royal Mail we have only had two packages go AWOL in their system in the almost-three years we've run the business, but talking to Model World Mark and Composhop Iain it is getting worse of late. Iain had a complete mailbag-full of batteries etc lost in January, and Mark has had to send out a duplicate order to us just in the last week.

We have toyed with using couriers but the price has to be passed on to the customer, and they usually prefer to pay as little as possible unless the sale involves international movement. In the most extreme case, DHL wanted £85 to carry one 555 motor to Trinidad - Royal Mail did it for a tenner.

I guess you sometimes get what you pay for; just don't expect it all the time, eh?

FLJ
Logged

alan colson

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 693
  • I Just Dabble In Model Boats
  • Location: West Sussex
Re: royal mail
« Reply #14 on: February 27, 2010, 09:45:50 am »

My claim for compensation was for lost letters, I had posted about 40 or so letters which where entry forms for the Alfold Charity Show. Only when I started getting enquireries from modellers about the show did I realize that about 50% of my letters had gone missing.
Alan
Logged

malcolmfrary

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 6,027
  • Location: Blackpool, Lancs, UK
Re: royal mail
« Reply #15 on: February 27, 2010, 10:43:22 am »

About eighteen months ago I sent a registered letter, insured, tracked etc via RM to an address in Glasgow.  When I tracked it, it seemed to have come to a stop at a Glasgow sorting office.  The Post Office response was "You need to wait a fortnight before we can regard it as lost".  Checked with the recipient, it had arrived and been dealt with the morning after posting, as it should have been.  It appears that RM have a tracking computer that they don't know how to use.
Logged
"With the right tool, you can break anything" - Garfield

BarryM

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,703
  • Location: West Lothian
Re: royal mail
« Reply #16 on: February 27, 2010, 11:02:01 am »

It's not unusual in my experience that Recorded Delivery post is delivered without it being signed for by the recipient. Thus the RM system thinks it is still in circulation.

Barry M
Logged

The long Build

  • Guest
Re: royal mail
« Reply #17 on: February 27, 2010, 11:34:27 am »

Recorded mail is not worth paying for. The amount of recorded letters we get where we have never had to sign for is staggering
Logged

sheerline

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,201
  • Location: Norfolk
Re: royal mail
« Reply #18 on: February 28, 2010, 10:53:50 am »

Royal mail..... or post'n'hope as I call it. It can be so variable, one day it runs like greased lightning or at the other extreme , not at all.
Then there are the letters which arrive on time but the contents are missing, I've had that happen too. I sent a small (tiny) component in an envelope across the county only to receive a phone call from my friend stating that I had put the small polythene bag inside but had not inserted the component. On examination, we found a tiny quarter inch cut in the corner of the envelope and a corresponding one in the polythene bag..... it appears a postie had nicked the contents and guess what, Royal Mail couldn't care less.
This also happens when you put cash in the post, birthday cards and the like are fair game. The technique used is the same, a small slit in the bottom corner, insert a wetted pencil, roll it round so it grabs the note and romove the pencil with the note neatly wrapped around it. The recipient is unaware that a note ever existed and by the time it's realised it should have been in there, the envelope has been discarded..... not that it would make any difference since you will get short shrift from RM.
My advice is never ever send anything of any real value with RM if you can avoid it.
Carriers are a different matter, I find I can usually sleep at nights when I use them although there have been one or two occasions when something got damaged, but it's extremely rare . All my expensive stuff goes with them and it goes all over the world. I can get a boat to America or Europe quicker than RM can get a small package across the UK sometimes.
Logged

Boz

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 69
  • Location: Gloucestershire, UK
Re: royal mail
« Reply #19 on: March 01, 2010, 06:47:04 pm »

Don't accept the first offer of compensation. They have tried this on with us on the two occasions where we have claimed for loss, although it's easier to quantify the value of a total loss than it is of damage to contents. If you can document the claim in any small way then you should be able to call their bluff and get the maximum compensation - up to the limit for the service you paid for. It will take time - they use their leaden bureaucratic system as a weapon to dull your enthusiasm - but you'll get there with patience.

Agreed. They seem to have a weeding out process to discourage the less-than-truly determined. Persevere and ensure your evidence is comprehensive.
Logged

regiment

  • Guest
Re: royal mail
« Reply #20 on: March 01, 2010, 07:12:54 pm »

just e mailed customer service told them what i think of them doubt if i will get any  answers  might ask for the stamps back to put in the pension fund
Logged

elvis

  • Guest
Re: royal mail
« Reply #21 on: March 01, 2010, 07:14:21 pm »

hi all
i will never use s***y link . the number of times i have not had parcels is unreal.
mobile phones and laptops seem to go missing a lot, when you call the depot in carlisle with the tracking number all you get is the only place you can not track a parcel is carlisle or ireland, or it was left today and you have a red front door. lived here for 61/2 years and never had a red front door yet >>:-( >>:-( <*<
thanks and all the best
Logged

Del-boy1958

  • Guest
Re: royal mail
« Reply #22 on: March 02, 2010, 09:08:59 am »

Hi Guys
Never Had a problem as I use UPS for all packages. Since royal mail
took 6 weeks to deliver a package from Amazon in Luton  to Enfield in north London.
A distance of 40 miles give or take a couple.
And this was only because myself and Amazon were going to take them to court over it.
When the package did arrive it was crushed and sealed in a plastic bag with a sorry we had a problem with your goods note.
Amazon did replace everything and were very helpful.

C--p service an insult to the ROYAL name.

Derek
Logged

des321

  • Guest
Re: royal mail
« Reply #23 on: March 02, 2010, 12:27:07 pm »

I had a boat kit despatched from Germany by DHL and put in the hands of the Royal Mail on 12th February for final delivery to me.
I'm still waiting!!  The German supplier is so disgusted he is despatching another kit to me. Nice to know some folks still understand customer service.
Logged

alan colson

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 693
  • I Just Dabble In Model Boats
  • Location: West Sussex
Re: royal mail
« Reply #24 on: March 04, 2010, 03:50:57 pm »

I feel sorry for parents of young children waiting for their birthday cards and presents. It was 3-30pm today before we had a delivery. What ever happened to the early morning deliveries we used to get? I used to open my birthday cards as a child before I went to school.
Alan
Logged
Pages: [1] 2   Go Up
 

Page created in 0.095 seconds with 21 queries.