ahhhhh. that may explain it. new owners. i have dealt with them before and their replies and delivery was very good. still no reply so sent an order to ehattons. hopefully they will provide a better service. isnt it strange that new owners can downgrade their service when you would think they would want to be on top of their game. a model shop i used to deal with in nz has gone the same way too and are losing established customers on a daily basis mainly due to the attitude of one of the new owners and the fact the first thing they did was up the prices on most things. obviously havent heard of the saying, 'dont bite the hand that feeds you'.