Model Boat Mayhem

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Author Topic: Model Boats Subscription  (Read 6645 times)

Colin Bishop

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Re: Model Boats Subscription
« Reply #25 on: July 20, 2011, 06:23:00 pm »
No, it's not big. Just that the subscription side is outsourced from the main company which is maybe not the best idea. It seems that this is a common practice with many magazines.

Colin
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Dekan

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Re: Model Boats Subscription
« Reply #26 on: August 07, 2011, 07:22:45 am »
All of Myhobbystores customer services are out sourced...

They were most upset when I complained to them direct, after I got the run a round from their "customer services" after waiting over a month for the delivery of a plan..
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Colin Bishop

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Re: Model Boats Subscription
« Reply #27 on: August 07, 2011, 09:13:16 am »
Not correct I'm afraid. Yes, the management of subscriptions is outsourced and that company presumably has it's own 'customer services' while the plans service is also managed by a firm which prints them and sends them out but MHS does have people working in house in Customer Services too who ought to sort things out if their agents fall down on the job. Most of the time the arrangement seems to work OK but not always unfortunately and some individuals seem to be a bit unlucky in this respect, not sure why this should be so.

Personally I think some of these services should be kept in house as it reduces the scope for confusion which usually seems to be at the bottom of these situations.

Colin
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mikearace

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Re: Model Boats Subscription
« Reply #28 on: August 07, 2011, 11:09:23 am »
I thought that it was now illegal to dare to complain about Model Boats subscriptions or the Piranha Brothers Dougie and Dinsdale would be sent round to sort out those who dare complain about untrue events that never happened?
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Colin Bishop

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Re: Model Boats Subscription
« Reply #29 on: August 07, 2011, 11:50:10 am »
MHS didn't object to complaints about them being posted on Mayhem, only that they felt that inaccurate and defamatory statements were being allowed to stand without appropriate moderation  It was Martin's decision to ban discussion altogether. But he is the site owner and could be liable to carry the can for other people's postings so I don't blame him for being a bit cautious. Some people on this Forum are a bit inclined to go over the top when they feel unhappy and make incorrect assumptions and assertions which don't serve any useful purpose.

MHS are aware that there have been problems with the subscriptions side and I'm told that a meeting between their MD and the subscriptions company has been held to discuss this. I don't know the outcome as I only work for MHS on a freelance basis and am not involved in their internal affairs.

Colin
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