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Author Topic: ACTion R/C Electronics  (Read 16113 times)

Ryanb

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ACTion R/C Electronics
« on: January 23, 2013, 09:21:05 pm »
Has any one suffered a delay in reply from action lately? I sent an email nearly 3 weeks ago and a few phone calls and still had no reply.

I know Dave has retired and Ian has taken over, and I am happy to wait but I do want to get my order in.

http://www.component-shop.co.uk/html/action_r_c_electronics.html

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RMH

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Re: Action
« Reply #1 on: January 23, 2013, 09:46:18 pm »
I ordered on-line last week and my bits and pieces were delivered a few days later.
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Stavros

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Re: Action
« Reply #2 on: January 23, 2013, 09:59:21 pm »
Contact Ian at Component shop direct His phone no is on his website
 
 
Dave
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Ryanb

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Re: Action
« Reply #3 on: January 23, 2013, 10:13:30 pm »
I have, twice!

Quote from: Stavros on January 23, 2013, 09:59:21 pm
Contact Ian at Component shop direct His phone no is on his website
 
 
Dave
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Stavros

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Re: Action
« Reply #4 on: January 23, 2013, 10:17:35 pm »
Ok leave it with me  :-)) :-))
 
 
Dave
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RAAArtyGunner

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Re: Action
« Reply #5 on: January 23, 2013, 10:32:57 pm »
 
Without getting pessimistic, let us hope this is just a one off glitch.
 
Dave's (Action) service, to us overseas customers, was second to none.
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Ryanb

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Re: Action
« Reply #6 on: January 23, 2013, 10:57:30 pm »
In full agreement, service is second to non! And I am sure it will be as always had great service with component shop!


Quote from: RAAArtyGunner on January 23, 2013, 10:32:57 pm

Without getting pessimistic, let us hope this is just a one off glitch.
 
Dave's (Action) service, to us overseas customers, was second to none.
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NFMike

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Re: Action
« Reply #7 on: January 24, 2013, 01:11:58 am »
Quote from: RAAArtyGunner on January 23, 2013, 10:32:57 pm

Without getting pessimistic, let us hope this is just a one off glitch.
 
Dave's (Action) service, to us overseas customers, was second to none.

Dave was fine but I had similar trouble to Ryanb in contacting component shop a few months ago. And when I did eventually get through the results were uninspiring, so I gave up on them and went to ebay instead. I won't be back.
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essex2visuvesi

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Re: Action
« Reply #8 on: January 24, 2013, 05:43:02 am »
Another one here.


2 emails to component shop. One in December and the other in January this year from 2 different email addresses unanswered
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RAAArtyGunner

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Re: Action
« Reply #9 on: January 24, 2013, 06:47:47 am »
 
Not good news for us oversease mailorder customers.
 
Am hoping it is not another case, of a good customer oriented business, being 'taken' over and then the service slips.
 
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colin

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Re: Action
« Reply #10 on: January 24, 2013, 07:26:53 am »
I think the main reason for complaint is Dave's customer service was second to none, we cannot hold him to blame for service provided by Component Shop he only done what was in his best interest good for him. But if they do not get their act together they will have taken over a business with no business,


Colin
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inertia

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Re: Action
« Reply #11 on: January 24, 2013, 08:52:43 am »
You are comparing apples and eggs here. ACTion was built around individual customer service and had a turnover of less than £100K. Component Shop is essentially an order-processing machine with a much bigger turnover.  They are not modellers. There should be no need to E-Mail Component Shop about ACTion products - the website is still there and everything you could possibly need to know about each item is on it.
I confess I probably did spoil many customers by providing answers to questions which they could have found out from the website or by applying a touch of common sense, but that's no reason to complain when it stops. I know for a fact that Comp Shop has over 500 E-Mails every day. Can you imagine how long it takes just to fillter out the junk from that lot, let alone deal with genuine queries? I'm told that if you order on-line then you should have your goods pretty much by return of post, just like it always used to be.
DM
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Ryanb

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Re: Action
« Reply #12 on: January 24, 2013, 09:19:17 am »
I am not complaining Dave, I just want to make sure what I want to do will work and what else I need to order to make it work.

I don't want do what I think is right and blow up £100's of pound worth of gear, forgive me if it makes me stupid, but i believe is measure twice cut once and if I am not sure I will ask.

The reason for the comment is to see if this is normal, I am happy to wait for an answer and happy to wait for the bits, I was just getting concerned at the 3 week stage.

You have provided fantastic service over the years and many many people use action because of this (as well as the great products), reduced service will only end with negative effects on the business!

Never the less I love the products and will keep using them for as long as I can, but if I am not sure if it will work or may cause an issue I will ask, a full install is blot of money at the end of the day.

All the best, Ryan
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pettyofficernick

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Re: Action
« Reply #13 on: January 24, 2013, 10:02:21 am »
Quote from: Ryanb on January 24, 2013, 09:19:17 am
I am not complaining Dave, I just want to make sure what I want to do will work and what else I need to order to make it work.

I don't want do what I think is right and blow up £100's of pound worth of gear, forgive me if it makes me stupid, but i believe is measure twice cut once and if I am not sure I will ask.

The reason for the comment is to see if this is normal, I am happy to wait for an answer and happy to wait for the bits, I was just getting concerned at the 3 week stage.

You have provided fantastic service over the years and many many people use action because of this (as well as the great products), reduced service will only end with negative effects on the business!

Never the less I love the products and will keep using them for as long as I can, but if I am not sure if it will work or may cause an issue I will ask, a full install is blot of money at the end of the day.

All the best, Ryan

Why not put your question to the great and the good here on Mayhem, I am sure there is enough cumulative knowledge to answer any queries you may have......
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inertia

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Re: Action
« Reply #14 on: January 24, 2013, 10:09:54 am »
Quote from: Ryanb on January 24, 2013, 09:19:17 am
I don't want do what I think is right and blow up £100's of pound worth of gear, forgive me if it makes me stupid, but i believe is measure twice cut once and if I am not sure I will ask.

Very sensible, too, but that's what an Internet Forum is for. Just post a drawing or description of what you  propose and see what other members have to say. I would add that trawling thorough the layouts on the ACTion website might also bear fruit - there are over 170 on there!
DM
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colin-d

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Re: Action
« Reply #15 on: January 24, 2013, 10:36:59 am »
i have had no trouble at all, mailed Ian a couple of weeks back, for a P94, a couple of days later i had it in the post...  :-))   :-))
 
i am a happy teddy...
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Ryanb

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Re: Action
« Reply #16 on: January 24, 2013, 10:44:28 am »
Ok, here is the email. Advice would be greatly appreciated.



Hi,
 
I wonder if you can please help with my planned installation of my 1/16 scale model slipway Tamar.
 
I have 2 x 700 12v graupner motors and 1 x standard graupner bow thruster.
 
I have the P94 esc/mixer to run the main drive motors and the P100 for the sound. I understand that the P100 will plug into the P94 and that the P94 will go into the receiver and should work?
 
What I am trying to understand is what else do I need? I obviously want it all to be fused so I believe I should order the P102 which will allow me to connect the 2 motors and P100. Can I also connect my bow thruster to the P102 or do I need to run this separately. I understand that I will also need a BEC or will need to connect a separate battery back?
 
I planned on running the whole electric’s from 2 x 11.1v 3s lipo packs for the main motors and a 14v lipo for the P100. I suppose my first question is will my action electronics run from lipos (I am using lipo’s for weight purposes) and is it ok to do this? What fuse’s do I need in the in the P102 and do I need to put any extra fuse boards in from the motor’s to the P94?
 
Your advice on what I still need and if it will work will be greatly appreciated.
 
Thanks Ryan
Phone No. removed. Admin

 
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timmer

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Re: Action
« Reply #17 on: January 24, 2013, 12:32:19 pm »
Had no problems either. emailed on Sunday, ordered on Monday. Got a reply on Tuesday and my goods just arrived. I understand this doesn't help those still waiting but it would seem that maybe these are isolated cases and the service on the whole is still pretty up to scratch. This is however the first time ive used them so cannot speak from any past experience  :-)) . I hope it all works out for you in the end
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inertia

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Re: Action
« Reply #18 on: January 24, 2013, 12:50:57 pm »
Ryan
PM sent.
DM
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Ryanb

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Re: Action
« Reply #19 on: January 24, 2013, 01:23:19 pm »
All sorted!  :-))
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NFMike

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Re: Action
« Reply #20 on: January 24, 2013, 03:53:11 pm »
From the posts above it seems clear that component shop are fine if you just order a part, as inertia says they are an order processing machine. But if you have a query or a problem they just don't respond well which in my book is not good service and means they have no differentiator from any number of eBay and other suppliers. Except that with eBay if the item is a problem and service is poor you have a chance to get your money back.
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pettyofficernick

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Re: Action
« Reply #21 on: January 24, 2013, 04:10:34 pm »
There is also the weather factor to consider, which could be a good reason for delays in delivery to some areas.....
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Guyba

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Re: Action
« Reply #22 on: January 24, 2013, 04:54:58 pm »
Hello RyandB,
I am living in Belgium and follow subjects on this forum for a while now.
I really understand your frustration and have the same problem since Dave retired.    <:(
I ordered months ago a lot of electronic components by, at the time Dave was still active  (P29 Steam/Whistle Horn, P56 Steam Engine Sound, P97 6W Audiomixer/ampli, P92 Power distribution Board and a ESC P80S Condor 20A Multipole) for my tug Envoy Class.  Unfortunately the 5 components together do not work properly.  I sent several e-mails to Component-Shop (Dec 13, Jan 3, Jan 22) and other persons in the UK also contacted Ian explaining my problem.
Not a single reaction from Component-Shop !!!!  Not even an even a short message acknowledging receipt of my request.     >>:-(
So, it looks like since Dave retired any customer service disappeared also.  For me Component-Shop is scrapped from my list and is not to be recommended to any of my friend modeler.  I won’t be back.   >:-o
They are enough good shops and alternative.
Hoping you get more success to have your problem solved.Good luck
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essex2visuvesi

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Re: Action
« Reply #23 on: January 24, 2013, 04:59:03 pm »
I wanted some custom battery made up with a specific connector, several people on here said this was the place to go to.


Quote from: pettyofficernick on January 24, 2013, 04:10:34 pm
There is also the weather factor to consider, which could be a good reason for delays in delivery to some areas.....


Possibly for delivery yes, but to answer an email?
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Ryanb

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Re: Action
« Reply #24 on: January 24, 2013, 05:15:19 pm »
It appears there has been a slight communication breakdown with component shop, but all has been resolved now and feedback will be given by the appropriate people.

Thank you to all those who replied (especially Dave!).

What I will say is don't lose faith with CS, they are a very good company and do some great products, even more so now the have the action name under there belt. It may be frustrating at times but we get there in the end!

Ryan
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