Model Boat Mayhem
Mess Deck: General Section => Model Boating => Topic started by: waverunner on April 26, 2011, 08:09:35 am
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In early February I ordered a Pro Boat Volere and a couple of other bits from a certain retailer. Unfortunately the Volere arrived damaged so I advised the shop. They advised they would source a replacement but to hang on to the damaged one as the courier company would do a swop when the replacement was delivered. No invoice came with the model, just a credit card slip for the full amount paid. A couple of weeks went by with me always phoning the shop to see what was going on. Eventually they said they couldn't source another so would sort out a refund. In a fit of madness I said I would have the considerably more expensive Graupner Ti Amo and pay the difference. This boat needed a transmitter, receiver, ESC and batteries so the calculation of the total cost less the amount already paid became more complicated. Rather than trust the model to the courier company I drove there instead, swopped the models and paid the difference. Again no invoice, just a credit card slip, the invoice would follow. I did also point out an error on their website where the prices for the Ti Amo differed by £90 due, I believe, to transposed figures. Other shops show the price to be the lesser of the two on this shops website.
So here we are at the end of April and still no invoice despite numerous phone calls and emails. My "back of an envelope" calculation indicates I was overcharged but I'm just not getting anywhere with these guys. They're always apologetic and say they're very busy and will sort it out but that's as far as it goes. I'm quite happy to accept what I've paid if they can prove by supplying a breakdown of the cost but I'm just constantly getting the brush off.
Unfortunately time is not my own at the moment due to two bereavements but I guess the only solution when time permits is to drive the 90 miles to the shop and stand there until it's sorted.
Excuse the rant but this lack of customer service is just appalling.
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Send a Recorded delivery letter stating clearly what you require.State time is of the essense in dealing with
this matter,cgiving a reasonable time to sort say ten working days. No response, then small claims summons
Let them know this will happen in the letter.This should focus their minds. If not Then use the court. Its what
its for. Just getting the summons again will focus their minds. Good luck. John.
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I'd be very interested to know which model? shop you have dealt with...but of course...not in public..care to send me a PM...?
J.
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Done.
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Done.
Have you received mine in reply?
I'm not sure I clicked on the correct button :embarrassed:
No problem if you haven't, I can do another.
J.
P.S. I'm just looking at the website of the shop down there on the south coast.
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If you paid by credit card, I'm sure the card company would be interested to hear that one of their partners isn't issuing proper receipts
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Jab - PM sent.
Prop Shaft - Yes paid by credit card. Probably could try and query it through them but as the cardholder was present at the point of sale they'd probably say I'd accepted the cost by signing the credit card slip.