Model Boat Mayhem

Mess Deck: General Section => Chit-Chat => Topic started by: reg on April 01, 2015, 04:18:15 pm

Title: Now that's good service!
Post by: reg on April 01, 2015, 04:18:15 pm
HI Guys
Yesterday I sent a small order to Cornwall model Boats
and hade it  had dropped on to my doormat by midday today
Now Thats What I Call GOOD SERVICE  O0
                                                     Reg
Title: Re: Good Service
Post by: adamD98 on April 01, 2015, 05:01:29 pm
I'd second that absolutely. I order various bits and pieces from Cornwall model boats quite often and it's always here the next day without fail...even if I order fairly late in the day.  :-))
Title: Re: Good Service
Post by: Colin Bishop on April 01, 2015, 05:16:23 pm
I too have always had excellent service from Cornwall Model Boats.

However, a word of warning!

In the past, every time a 'Good Service' topic has been started it has degenerated into a 'Poor service/Complaint' topic with the result that it has had to be either pulled or locked.  :(( Could we therefore confine posts to 'Good Service' only please?

Complaints re bad service, and indeed anything else, should be resolved directly between the complainant and the supplier

Colin
Title: Re: Good Service
Post by: unbuiltnautilus on April 01, 2015, 05:25:28 pm
Component Shop, gizmos and things :-))
Forge Bear, 1/16 Tank Bits :-))
Tankzone, as above :-))
Maritime Books, have a guess :-))
Title: Re: Good Service
Post by: irons01 on April 01, 2015, 09:24:15 pm
Great service from 2K Technologies, https://www.facebook.com/2ktechnologies  I wanted some Billing mast bands and there were none in the UK, 2K kept me updated on the deliveries into the UK direct from Billings, called me again last week saying the bits were on the way to them, and called yesterday saying they were in and being dispatched same day, real old school customer service!
Title: Re: Good Service
Post by: morley bill 1 on April 01, 2015, 09:34:20 pm
ordered an electronize esc 1100hrs Monday arrived1030 Tuesday buy british great service Bill.
Title: Good service
Post by: Blaven03 on June 15, 2015, 09:11:17 pm
hello,


Hope this is in the right place. Just to give people the heads up, I ordered a hull from smb hulls in Belgium and I received it today, fantastic hull, super service considering the language barrier and great packaging. Credit where it due. Highly recommended.
Title: Now that's good service!
Post by: Nemo on November 26, 2016, 02:04:47 pm
Ordered online 1457 yesterday.
Dispatched 1525.
Delivered today 1348.

Well done, Component Shop!  :-))

If only they were all like this! O0
Title: Re: Now that's good service!
Post by: Bob K on November 26, 2016, 02:07:14 pm
I have always found them top notch.  Excellent service  :-))
Title: Re: Now that's good service!
Post by: Netleyned on November 26, 2016, 02:15:01 pm
That is why we all use them
Iain shows how it should be done :-))
Others should take a leaf out of Cp Shop's
book.


Ned
Title: Re: Now that's good service!
Post by: rnli12 on November 26, 2016, 05:50:12 pm
 
 
Not so sure been waiting a week for some small components, but normally quick service to be fair.
Title: Re: Now that's good service!
Post by: slinger on November 26, 2016, 07:30:10 pm
I had the same service from Sailsetc. Ordered a pulley and  a  kicking strap for my yacht yesterday afternoon delivered this morning     :-)) :-)) :-))


Slinger
Title: Re: Now that's good service!
Post by: BFSMP on November 26, 2016, 07:37:06 pm


Not so sure been waiting a week for some small comonents, but normally quick service to be fair.


 A minor hiccup I suppose.


Jim.
Title: Re: Now that's good service!
Post by: slinger on November 26, 2016, 08:12:52 pm
Don't what happened on my last post, however I had the same service from Sailsetc. Ordered a pulley and a kicking strap for a yacht yesterday afternoon and delivered this morning :-)) :-)) :-)) :-))


Slinger
Title: Re: Now that's good service!
Post by: dougal99 on November 26, 2016, 08:32:40 pm


Last post should read


don't what happened on my last post, however I had the same service from Sailsetc. Ordered a pulley and a kicking strap for a yacht yesterday afternoon and delivered this morning



If you go into  PREVIEW  after noticing any errors then you have time to alter the font size  UP  from size 2.   I have altered your first post to show

ken
Title: Re: Now that's good service!
Post by: carlmt on November 26, 2016, 08:40:12 pm
You've got bloody good eyesight Doug!!!!!  :o :o :o
Title: Re: Now that's good service!
Post by: Nemo on November 26, 2016, 09:15:43 pm
That is why we all use them
Iain shows how it should be done :-))
Others should take a leaf out of Cp Shop'sok. Ned

I have been a customer for years and found service and delivery to be average. On this occasion however, I thought they deserved a special mention. Less than 24 hours is extraordinary and almost as quick as getting to my nearest modelshop!
Title: Re: Now that's good service!
Post by: Colin Bishop on November 26, 2016, 09:40:59 pm
To some extent I think it is simply a matter of timing. If your order is received and actioned just in time to catch the post you will get very quick delivery.

I always find normal service to be pretty good.

Colin
Title: Re: Now that's good service!
Post by: dougal99 on November 26, 2016, 09:42:03 pm
You've got 'blinking!' good eyesight Doug!!!!!  :o :o :o


Carrots and whisky but not necessarily on that order  :-))
Title: Re: Now that's good service!
Post by: Leaky Bottom on November 27, 2016, 09:47:24 am
No one seems to give the actual parcel carrier any praise thou >>:-(
Title: Re: Now that's good service!
Post by: Colin Bishop on November 27, 2016, 10:49:40 am
Which I think is Royal Mail! (and maybe Santa on Christmas Eve)

Colin
Title: Re: Now that's good service!
Post by: Netleyned on November 27, 2016, 11:00:47 am
Funny you only hear about the deliveries that go wrong!


Ned
Title: Re: Now that's good service!
Post by: Nemo on November 27, 2016, 10:32:50 pm
Funny you only hear about the deliveries that go wrong!


Ned

I think my post negates that Ned?
Title: Re: Now that's good service!
Post by: Netleyned on November 28, 2016, 09:15:23 am
I meant the carriers.Bob,
The Comp Shop will normally despatch items ordered before
the cut off time, the same day.
How quickly it arrives on the door mat  is down to the carrier.


Ned
Title: Re: Now that's good service!
Post by: Nemo on November 28, 2016, 11:24:48 am
Sorry, misread you! :-))
Title: Another one for good service....
Post by: red110kev on November 28, 2016, 11:41:29 am
....CORNWALL MODEL BOATS.

After waiting for an order for 2 brass props from another southern model shop (which after a week and a half of trying to contact, apparently "don't do emails"), I phoned up Cornwall Model Boats last Friday afternoon to check if they had them in stock.

The lady on the phone checked in the warehouse and as they had them both, promptly put them in the post that afternoon and I received them the following morning.

How's that for service..... absolutely brilliant!

Kev.

Title: Re: Now that's good service!
Post by: Netleyned on November 28, 2016, 12:01:09 pm
 :-)) :-))


Ned
Title: Re: Another one for good service....
Post by: ray123 on November 28, 2016, 03:54:59 pm
i use them all the time  first class service  i  think!  :-))
Title: Re: Another one for good service....
Post by: rnli12 on November 28, 2016, 04:53:48 pm
Hi,
Just back to original comment my order was missed but payment taken <*<  but back on track now, but we should always appreciate the dwindling numbers of suppliers out to keep our interests at heart. So a big thumbs up!
 :-)) :-)) :-)) :-)) :-)) :-))
Title: Excellent service from Cornwall Model Boats
Post by: Daleb on January 18, 2017, 03:15:30 pm
Hi all,


ordered a kit and some bits and bobs yesterday lunchtime from CMB and they arrived here at lunchtime today!!! How nice it is in this day and age
 
to be able sing a traders praises on service....Well done guys and thank you... :-))


 
Title: Re: Excellent service from Cornwall Model Boats
Post by: kinmel on January 18, 2017, 07:07:21 pm
Hi all,


ordered a kit and some bits and bobs yesterday lunchtime from CMB and they arrived here at lunchtime today!!! How nice it is in this day and age
 
to be able sing a traders praises on service....Well done guys and thank you... :-))



Me too, ordered 3pm yesterday and delivered 2.15pm today.   Service that just happens.( or so you would imagine )
Title: Re: Excellent service from Cornwall Model Boats
Post by: Mark T on January 18, 2017, 07:57:03 pm
I buy most of my bits and pieces from here.  Always a great service with quick delivery too. I was just hoping that they would have a January sale but alas no  :embarrassed:
Title: Re: Excellent service from Cornwall Model Boats
Post by: red110kev on January 19, 2017, 08:32:52 am
Always had excellent service from CMB. They even go out of their way to source unusual items (I needed a 'bespoke' coupling once).

We need to keep promoting the good ones to keep them in business.

Kev.
Title: Re: Excellent service from Cornwall Model Boats
Post by: Mark T on January 30, 2017, 07:46:39 pm
Even more great service from CMB - I ordered some glue and was accidentally sent the wrong type.  I contacted Sarah who has immediately sent me the correct type of glue but has also told me to keep the original package too just in case it comes in handy.  I know who I'll be buying my next kit from  :-))
Title: Re: Excellent service from Cornwall Model Boats
Post by: The Old Fart on January 31, 2017, 08:53:42 am
I ordered CAP Maquettes Fittings: D Section Fenders 10mm x 5mm.

Showed in stock, and still does, but when package arrived it was out of stock.
With the postage the remaining items doubled in price.
Contacting Sarah,was told that item out of stock until at least March.
Not such Excellent Service.
Title: Re: Excellent service from Cornwall Model Boats
Post by: unbuiltnautilus on January 31, 2017, 07:08:15 pm
You will probably find the fault lays elsewhere. The clue is in your first line....Cap something or other??
Title: Re: Excellent service from Cornwall Model Boats
Post by: The Old Fart on January 31, 2017, 07:16:44 pm
You will probably find the fault lays elsewhere. The clue is in your first line....Cap something or other??


No ordered the correct part number, which showed that description.

Title: Re: Excellent service from Cornwall Model Boats
Post by: unbuiltnautilus on January 31, 2017, 07:23:29 pm

No ordered the correct part number, which showed that description.


I apologise for the confusion and me being vague...the chances are the delay in availability is at Cap
Maquettes end. As far as the online ordering issue, stuff happens!
Title: Re: Excellent service from Cornwall Model Boats
Post by: Mark T on January 31, 2017, 07:29:37 pm

I apologise for the confusion and me being vague...the chances are the delay in availability is at Cap
Maquettes end. As far as the online ordering issue, stuff happens!


Too true; however at least you've been given a realistic delivery date.  I cannot even remember the amount of times I've ordered something online only to be told over and over again that its on its way and it never turns up.  Thats not customer service thats just stringing the customer along.  If the seller is straight with me about delivery dates I can always work to that and I also appreciate honesty.
Title: Re: Excellent service from Cornwall Model Boats
Post by: bikerdude999 on February 01, 2017, 12:19:20 am

I apologise for the confusion and me being vague...the chances are the delay in availability is at Cap
Maquettes end. As far as the online ordering issue, stuff happens!


In which case it shouldn't show as in stock on CMB website then. I recently had a similar issue with some wood, whole order was delayed while they waited for delivery of of wood that was showing as in stock.
Title: Re: Excellent service from Cornwall Model Boats
Post by: unbuiltnautilus on February 01, 2017, 03:45:17 am
It would be good practice to dispatch what they had, then send the outstanding, post free, if there were long delays. If only a few days delay however, patience costs us little.
Title: Re: Excellent service from Cornwall Model Boats
Post by: U-33 on February 01, 2017, 08:37:03 am
A word for Howes in Oxford...yesterday morning I ordered two micro servos and a motor mount for the Jelly Bean. Package has just dropped through the letter box...now that's pretty good service in my book.



Title: Re: Excellent service from Cornwall Model Boats
Post by: The Old Fart on February 01, 2017, 09:10:18 am
It would be good practice to dispatch what they had, then send the outstanding, post free, if there were long delays. If only a few days delay however, patience costs us little.

True, but they haven't.
I have to reorder and pay P&P again.
it still shows as in stock, despite being told that it's not due until at least March.
Title: Well I'm Blowed ( Good service )
Post by: Baldrick on April 11, 2020, 09:00:19 am


   Ordered some bits and pieces from Cornwall Model Boats lunch time Thursday and they plopped through my letter box 08.45 today (Sat)
Title: Re: Well I'm Blowed ( Good service )
Post by: Martin (Admin) on April 11, 2020, 10:11:44 am
 
 Well done Cornwall Model Boats  :-))
 
  https://www.cornwallmodelboats.co.uk/
Title: Re: Well I'm Blowed ( Good service )
Post by: radiojoe on April 11, 2020, 10:43:05 am

Yeah always had good service from them, I have noticed lately they are out of stock on a few items I will be needing but I doubt very much that it's their fault more likely the current situation we are in.


Joe
Title: Re: Well I'm Blowed ( Good service )
Post by: warspite on April 11, 2020, 10:56:14 am
For a second there, though I was going to have to report this thread to the moderators - it's a family forum  {-)
Title: Re: Well I'm Blowed ( Good service )
Post by: nemesis on April 11, 2020, 03:16:48 pm
It is nice to report good service, like the other postings, I ordered some bits from "Mastman" and they came the next day,
.Cant do better that that, excellent, nemesis
Title: Re: Well I'm Blowed ( Good service )
Post by: Leaky Bottom on April 11, 2020, 06:00:20 pm
The good supplier is only half the service, the courier/post office is the second half ;)
Title: Re: Well I'm Blowed ( Good service )
Post by: nemesis on April 12, 2020, 12:17:54 pm
In a way I agree but can you explain why post from Cornwall models comes the next say and localish post takes days.
Title: Re: Well I'm Blowed ( Good service )
Post by: unbuiltnautilus on April 12, 2020, 01:15:03 pm
Letter post (Royal Mail) is running very slowly at the moment, but Parcel Force deliveries are currently running at 24 to 48 hours. not bad in the circumstances.

Title: Re: Well I'm Blowed ( Good service )
Post by: Baldrick on April 12, 2020, 02:19:44 pm
Letter post (Royal Mail) is running very slowly at the moment, but Parcel Force deliveries are currently running at 24 to 48 hours. not bad in the circumstances.


  The bills still manage to get through though
Title: Good service
Post by: nemesis on May 26, 2021, 08:06:20 pm
 I ordered some wood from Sussex Model centre on Tues afternoon and it came next day at 5 pm. How is that for service? Excellent. Well done to the crew, nemesis
Title: service
Post by: nemesis on December 10, 2022, 01:18:23 pm
I ordered some goods from the Leeds Model shop on Friday afternoon and it was delivered just after 9 am today. How is that for next day service. I think it is excellent, Nemesis
Title: Re: service
Post by: Leaky Bottom on December 10, 2022, 01:26:46 pm
Who was the courier?
Title: Re: Now that's good service!
Post by: Colin Bishop on December 10, 2022, 02:11:32 pm
I've always found Leeds Model Shop very good.

Colin
Title: Re: Well I'm Blowed ( Good service )
Post by: JimG on December 11, 2022, 12:03:35 pm
Letter post (Royal Mail) is running very slowly at the moment, but Parcel Force deliveries are currently running at 24 to 48 hours. not bad in the circumstances.
Reports in the press are that the letters are being ignored and the parcels have priority so there is a massive backlog of letters in the sorting offices. The more extreme reports in the gutter press are that you shouldn't expect your Christmas post before February.
Jim
Title: Re: Well I'm Blowed ( Good service )
Post by: Tug Fanatic on December 11, 2022, 01:42:12 pm
Reports in the press are that the letters are being ignored and the parcels have priority so there is a massive backlog of letters in the sorting offices. The more extreme reports in the gutter press are that you shouldn't expect your Christmas post before February.
Jim
That would make sense. Parcels are profitable and where the Post Office has to compete with all the other carriers whilst letters are just a legal requirement that they would like rid of.

In reality our post seems slow but OK.
Title: Re: Now that's good service!
Post by: Circlip on December 11, 2022, 02:21:33 pm
Pity the rail services don't have to compete with each other and if you think nationalism is the answer - - - - NHS.


  Regards  Ian.