Model Boat Mayhem
Mess Deck: General Section => Model Boating => Topic started by: AlanB on July 11, 2006, 07:03:47 pm
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I recently posted a thread titled Bad Customer Service 2
Now it is time to eat humble pie and apologise to the supplier concered.
When I returned home from work this evening I was greeted by a white jiffy bag
containing a nice new prop, courtesy of the Prop Shop. ;D
This prop was ordered on 3rd June and despite repeated emails etc I heard nothing.
So my anxious wait turned to frustration, then anger, then dispair. Hence the thread.
So all things considered I now have a nice new prop and wish to apologise to
Simon and the Prop Shop for my recent outburst.
Alan
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While it is good of you to apologise I still think you have been badly treated and can't help thinking how much longer you would have waited had you not protested in the way you have.
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Good for you AlanB, good old British honesty!
Just a bit of comms or old fashioned 'customer service' would have saved the situation and NEVER goes amiss!
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Well at least you got it in the end.
Simon produces superb props, but we would like a better customer focus.
Bob
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Good to see someone with enough guts to abmit he was wrong, even though if it took almost a month I would have been complaining anyway, these supply shops are supposed to be in business to make a quid and keep their customers happy, and waiting that long is not very good customer service...
Roy
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I've been on both sides of this kind of situation, as a customer and fairly often as a supplier, and the root of the trouble in almost every case is communication, or rather the lack of it. If there's going to be a delay or some other problem with a customer's order you have to tell them and explain everything fully. In my own business, orders often arrive for items that aren't in stock, with the result that delivery won't be within the times quoted as normal in catalogue & website. What I do then is contact the customer immediately with an accurate estimate of the delivery time. In my experience, customers never mind waiting two or three weeks if that's what they've been told at the outset, or even longer than that for specially made items. After that though, delivery has to be within the stated time, whatever that was. I'd expect them to be a lot less understanding if original promises on delivery times weren't kept, I know I would be.
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Alan, we often stand on the point of anger (justfiable or not) and it is human to claim a fault.
But it takes honesty and moral courage to submit: I was wrong.
My respect to you for by treating your apologise in the same way as you claimed.
Exactly this behaviour is a good example, why ? feel so fine in this forum.
J?rg
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anmo
I totally agree, the sevice you offer is spot on and no more than a customer should expect.
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I agree, service spot on.
I wonder if the prop would have tuned up if nothing was mentioned on the forum.
Daryl
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Daryl,
Probably not mate you would have had to wait like everyone else, a lot of shops nowadays run on thr roundtoit principle,
there is not many places that still offer customer service....
Roy