Model Boat Mayhem
Mess Deck: General Section => Chit-Chat => Topic started by: triumphjon on May 13, 2010, 09:14:14 pm
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has anybody else used this shoddy supplier ? i bought a 6 volt battery pack last week , charged it before use to find it didnt work , as no volts present , upon checking one of the link tabs was broken & the +ve wire fell off ! ive tried to phone them & sent 2 emails , both of which have been ignored ! its almost like ive had your money Implied swearing removed ? !
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ive used the component shop many times with no problems fast delivery and cheap prices you must have been unlucky
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Yes, I use them all the time as they are local to me. Never had anything but fantastic service from them.
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I have nothing but praise for them, good service and very fast delivery, did you e-mail their technical service? technical@component-shop.co.uk.
I was not aware you could phone them, I have never seen a number on their site.
Brian
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Component shop, like many of the small suppliers, spend a lot of time around the country attending shows to try to generatre business. I and a number of others in my boat club have dealt with them and had no problems and I know for a fact that they were at Harrogate last weekend so they would have been out of touch for at least four days. Expecting an immediate response from a number of e-mails within the space of a week is probably expecting a lot of most small traders who spend a high percentage of thier time travelling.
I've also had e-mail correspondence with them in the past so I do think you are unlucky in finding a faulty battery and I'm sure when you get in touch with them that they will resolve the issue immediately.
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I've had nothing but flawless service from them. Bought a 12v 17ah Pb and a pair of 6v 5ah that both arrived next day for £2 delivery...
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i have bought several items from them at different times & never had a problem, although I have found them slow on one occasion replying to email. This was due to them attending shows & as soon as they returned, they replied.
I just think you have been unlucky with this item & would urge you to be patient with then, as they seem to be a good company in general.
I have no connection with then other than being a satisfied customer
cheers Glenn
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I can only add to previous replies - have used them several times excellent service no complaints at all
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As all of the above.
Have used many times, with no problems, and normally very fast and efficient service
Peter
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maybe they should buy a laptop so they can answer mail while they are away.... or like a company i had an order put through to and they had an automatic email reply that said they were away for xx days and would reply as soon as they were back. annoying at the time but at least i knew my email was received and i could expect a reply later.
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I think to come on and start a thread using words like "Shoddy" is a bit off..
Might have been a bit more diplomatic to start off with
" Has anybody had dealings with Said company and had any issues"
FAR to often I think people people start threads firing from the hips without thinking of the possible impact it could have to the said company..Not to mention if it was considered as slander this forum could be impacted as well.
Me personally have always found the Component shop helpful and without problem.
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I use Component Shop a lot and they are an excellent company.
If I order AM, I invariably receive the goods the following day.
They are really cheap and they do not overcharge for their postage.
I have only ever had a couple of problems and these were dealt with immediately.
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I have nothing but praise for them, good service and very fast delivery, did you e-mail their technical service? technical@component-shop.co.uk.
I was not aware you could phone them, I have never seen a number on their site.
Brian
Their phone number is on their ad in Model Boats magazine Brian 0845 1309967. :-))
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We know Iain and Natasha of Component Shop very well, and they are two of the hardest-working people you could imagine. Their domain name has several E-Mail addresses associated with it e.g sales@, info@, and every one of these is subject to spammers. I know they have some decent anti-spam software in place but the rubbish still gets through. We get maybe 20 items of spam a day and our software is second to none. The problem is compounded when you have several addresses.
In consequence they have maybe 800 E-mails every day to wade through, many of which are spam and a lot of others are, frankly, unnecessary e.g. "How much is it if I buy two of these and three of those?". I think you'd find the Graingers at SHG would tell you much the same thing about their E-Mail. On-Line Ordering websites are intended for customers to select and order their own goods, by and large without any further assistance from the vendor. That's why they are on-line, after all.
If you have a faulty item then why not just put it into a Jiffy Bag and send it back with a note? That's all C-S would tell you; there's nothing else which could be done, is there? I know that it will be replaced without any argument or fuss, and your postage will be refunded too.
As for "shoddy", you're way off beam - as you have probably realised already.
FLJ
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I will add another voice in praise of Component Shop.
Ordered some stuff, after two weeks it had not arrived.
Phoned and had a very pleasant discussion about the problems of delivery,
replacements arrived next day.
For me always fast and courteous service.
Cheers
Mark
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i order items from component shop most weeks,
i can say i never had any problem at all,
usually next day delivery,
a friend has also ordered, but item took 2 weeks to arrive, he
sent various emails with no reply from component shop.
but i will order as usual.
keep up he good work component shop
jabba.
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Both times I used them, bits hit the mat the following day.
Regards Ian.
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last week i e mailed mtroniks about a esc no answer yet but i am a patience man regiment
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Remember triumphjon, Confucius him say ----
Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away, and you have their shoes. :-))
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Component shop are superb, this criticism is totally unjustified >>:-(
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maybee im the unluky one who has receivedcthe rouge pack , but i know if one of my customers couldnt contact me i wouldnt get the next job being offered !
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maybee im the unluky one who has receivedcthe rouge pack , but i know if one of my customers couldnt contact me i wouldnt get the next job being offered !
That may be true, but why do you want to contact them anyway? If the item is faulty and you can't fix it yourself then just send it back; it surely can't be fixed over the telephone.
Either that or write off the cost to experience and go elsewhere for a replacement. Component Shop isn't the only supplier of such items, but none is 100% perfect and they can't be expected to check every single battery pack which they send out.
Suit yourself.
FLJ
BTW I think that should be "rogue" pack..............unless you mean that it made you see red 8)
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In consequence they have maybe 800 E-mails every day to wade through, many of which are spam and a lot of others are, frankly, unnecessary e.g. "How much is it if I buy two of these and three of those?". I think you'd find the Graingers at SHG would tell you much the same thing about their E-Mail. On-Line Ordering websites are intended for customers to select and order their own goods, by and large without any further assistance from the vendor. That's why they are on-line, after all.
FLJ
Hi FLJ, I fit into this catergory namely "unnecessary" why because their (SHG) on line catalogue says"Italeri SCHNELLBOOT S-100
.............................. and R/C conversion kit are available for this model
However, I can't find the price or how to order the item in the catalogue and have tried several times to get a response from them via email.
So perhaps we should all acknowledge that whilst in the main it all goes according to plan, we should also acknowledge that "hiccups" which are frustrating, do occur and are frankly unnecessary.
Just because no one else has said they have a problem does not mean it did not occur.
The effective commentators are those being constructive such as giving a phone contact, etc, to help resolve the issue, and in my case alternate suppliers.
With SHG I am unable to contact them by telephone and I rely on email but they don't for whatever reason. <:( <:(
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Hope you get your pack sorted triumphjon.
i sent them a email 3 days ago and got a reply the next day,
dan seems a nice guy,i'm sure he will sort it for you.
COMPONANT SHOP ALL THE WAY.
jabba.
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Component shop are superb, this criticism is totally unjustified >>:-(
Must agree 100% with this comment.
Tony
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Under normal circumstances I would not reply to a topic such as this, after all I don't believe that the forum is really the place for companies to have their say, however, as this thread started with "shoddy supplier" I feel the need to put another side to the story & hopefully you will indulge me!
The first messsage we received about this problem was late in the day on the 10th of May, as one or two guys have pointed out, we are a small company & so cannot do everything simultaneously, so sometimes there may be a delay, anyway, the following response was sent on the 13th:
"Hi,
Sorry for the delay replying to your message, it has been an exceptionally busy week & this had led to some delays in replying to e-mails.
Apologies also for the problems that you have had with the battery. If you can give me your original order reference number so that I can find your address etc I will get a replacement sent to you straight away. I will also send you a pre-paid envelope for the return of the battery so that we can have a look at it & see what went wrong.
We have very few problems with these batteries & I want to keep it that way, so I need to see what has happened & feed that information back to the manufacturer."
We received a message later that day with the order reference & a replacement battery was sent along with the promised return envelope.
The original message we received referred to "receiver packs" without any details of which of the range of 6V packs it was & so I could not find the transaction. It turns out that it was only a single battery that was ordered, hence my problem in finding the details.
Hopefully this now sorts this out & explains the other side of the story for any who were interested.
I would also like to say a big thank you for all those who have taken the time to write a few words in our defence. We do work hard & do our best to keep everyone happy, but at the end of the day we are only human & do make mistakes, we also suffer from the limitation of only 24 hours in the day, sometimes that just isn't enough!
Best wishes to all.
Iain & Natasha @ Component-Shop
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MODERATION
As the supplier mentioned in the original message on this thread has replied to it, this thread is now locked.
It has been said before but if you have a problem with a supplier this forum is not and never has been the place to air your grievances.
Brian
Global Moderator
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After receiving what was "bad press" on Mayhem earlier which was totally uncalled for I have to say I can't be happier with my recent order from the component shop. Order placed Sunday night deliveried Tuesday full complete and an email telling me my order had been dispatched.
All it takes is one bad message and some forget how good a service they offer.
Thanks again
Riggers
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Topics merged...... but still locked. :-)