Model Boat Mayhem
Mess Deck: General Section => Chit-Chat => Topic started by: pettyofficernick on July 25, 2012, 08:14:11 pm
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Some time between 2am and 9am this morning my hotmail has been hacked and I can no longer access my email, I have been going round in circles all day trying to restore my account, to no avail. I spent an hour on the phone (number from google) talking to a bloke with a funny acent whom I thought was from Hotmail helpline, I only endet the call, after a bout of good old British swearing, when he tried to charge me 109 quid. after several more failed attempts to restore my email, I am now told that I cant try again for 24 hours, very cross, I want to chop the perpetrators ****'s off! Has anyone else had this problem, and how did you resolve it?
Many thanks,
A very angry Nick >>:-( >>:-( >>:-( <*< <*< <*< <*< <*< >>:-( >>:-( >>:-( <*< <*< <*<
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Yeah my old hotmail is locked and need to access it in order to change it on a website i use...
Input the info required i.e old emails, msn contacts and what not - "sorry can't help ya"
its an absolute disgrace. Not sure of my next steps Nick to be honest.
Dan
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I've not had this problem myself. Also, I'm on a different mail provider to yourself however, have you tried resetting your system to an earlier "restore" point ?
I don't know if this would be the answer but I guess it's worth a try...
Regards,
Ray.
n.b. I'm assuming your operating system is Windows.
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Hotmails online based..
Literally being locked out of the account can't be resolved on your pc unless you know the password.
Costs to run hotmail through windows mail as far as i know. Wouldn't necessarily stop a hack anyway or being locked out.
Dan
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Yeah my old hotmail is locked and need to access it in order to change it on a website i use...
Input the info required i.e old emails, msn contacts and what not - "sorry can't help ya"
its an absolute disgrace. Not sure of my next steps Nick to be honest.
Dan
Tried all that, it even said that my phone number was not a valid UK phone number, and that my mates email address was not a valid email, very frustrating..... <:( <:( <:(
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Type "hotmail" into your search engine.
This should point you at this page -
https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1343246235&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx%3Frru%3Dinbox&lc=1033&id=64855&mkt=en-us&cbcxt=mai&snsc=1
Just below "Sign in" it says "Can't access your account?". Click that and you get a page that leads you to the forgotten/not working page which starts you into the change password route. As long as you know the name of the account and some security details, you can get your account back. Having more than one mailbox is a GOOD THING - in a situation like this, they have a way to email you.
I have been using Thunderbird for quite some time now, ever since MS created the mess that is Live, and anything that I think might be in any way important I move or copy into appropriately named local folders, so they are on my machine, and backed up, not at the mercy of who knows who out in the cloud.
it even said that my phone number was not a valid UK phone number, and that my mates email address was not a valid email
late edit - Has your phone number changed since the account was opened? House move, change of provider, area code change etc? Did your mate give you the right email? I ask this because a hand-written email address is the single most error prone piece of miscommunication in human history.
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Hi Malcolm, I have done all that to no satisfactory result, I copies and pasted my mates email from another email account, I will just have to wait 24 hours now and see what happens......
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I must assume that what has happened here, has in a way happened to an old friend of mine,i was at his house the other day,and asked him if he,d gotten the link that i sent him,he told me that when he tried to read his emails,the language had changed,and he could,nt read anything,i asked him to show me, and when he went to his hotmail it was indeed in another language,...Czech to be more precise,his name was at the top right of the page, but all his emails are now in Czech, everything else on his pc is in English, %% %% %%
btw, i,m not trying to hijack this thread,
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I must assume that what has happened here, has in a way happened to an old friend of mine,i was at his house the other day,and asked him if he,d gotten the link that i sent him,he told me that when he tried to read his emails,the language had changed,and he could,nt read anything,i asked him to show me, and when he went to his hotmail it was indeed in another language,...Czech to be more precise,his name was at the top right of the page, but all his emails are now in Czech, everything else on his pc is in English, %% %% %%
btw, i,m not trying to hijack this thread,
That does not surprise me Wullie, a lot of nefarious computer shenanigans seem to originate from Eastern Europe.... >>:-( >>:-( >>:-(
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If someone has hacked your account, its likely they have changed the password to access it or, corrupted it so nothing works. If you have tried retrieving the password via the 'forgotten password' link and that doesnt work either, then Im afraid the chances of getting into the account again are somewhat lessened.
Leave it for 24 hours as is and try 'forgotten password' link again. If you still cannot access the account, you'll have to set up another account.
IMVHO, dont use web based mail accounts for anything important. Because they are free, the level of support for them is not a lot and security far too easy to bypass.
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Having an "offline" email system like Thunderbird can be just as dangerous if you are not backing up your files regularly.
There are good and bad points to both systems... another bad point of offline email systems is that you cannot access your stored emails from another computer.
If you are using one of the online systems then make sure you keep your personal details up to date and change your passwords regularly.
Another top tip.
Don't use the same password for everything
If there is any members on here with emails from you that also have a hotmail/live/msn email account they can help as well:-
select an email from PettyOfficerNick and then choose mark as, this will bring a pull down list where you can select My friends beens Hacked
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How did they get your hotmail password? You weren't asked to re-validate your hotmail account asking for your details incuding password on a very official looking e-mail from MSN the day before you were locked out?
Regards Ian
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It was 2 or 3 years ago that hotmail's database was hacked, and a range of user names and their passwords were grabbed. I got my pre-warning when Martin asked me why I thought he, of all people,needed viagra. That was just a change of password to cure things. Last year, I started getting invoices from iTunes - it turns out that some Swedish layabout with a taste for strange music had mis-spelt his e-address, that was resolved fairly quickly.
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How did they get your hotmail password? You weren't asked to re-validate your hotmail account asking for your details incuding password on a very official looking e-mail from MSN the day before you were locked out?
Regards Ian
I haven't a clue how they got my password, I don't answer or even look at 'official' looking emails, they are put on the blocked senders list or marked as phising scams as a matter of course, in all personal stuff, bank account etc, I opt out of email and text alerts, and insist on letters in the post. So my password must have been obtained by other means, still very cross, and will attempt to recover this eve.
Regards,
Nick >>:-( >>:-( >>:-( >>:-(
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Have you checked your own PC for malware and viruses? Nick
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Indeed I have, all clear, can only think of facebook or youtube as possibilities.... :police: :police: :police:
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I once found a virus whilst running a check in safe mode - previous check in normal mode didn't spot it - might be worth a try?
Only ever had two pc viruses but boy can they disrupt your day.
Are you all sorted now?
I heard that they are being loaded into free phone apps too - very expensive hijacks
Dave
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I once found a virus whilst running a check in safe mode - previous check in normal mode didn't spot it - might be worth a try?
Only ever had two pc viruses but boy can they disrupt your day.
Are you all sorted now?
I heard that they are being loaded into free phone apps too - very expensive hijacks
Dave
Hello Mate, Still waiting for unlock code from Hotmail, 2 days now and still nothing. Over in your neck of the woods this evening, at the Salt Box in Litherland with my mates band. Will make sure I take my passport!
Regards, Nick :-)) :-)) :-))
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Wrong end of the city for me Nick - re taking passport
you'd be better off taking a Kevlar vest {-)
Only joking - I've not been in the Saltbox
Dave
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Having an "offline" email system like Thunderbird can be just as dangerous if you are not backing up your files regularly.
There are good and bad points to both systems... another bad point of offline email systems is that you cannot access your stored emails from another computer.
Thunderbird is not an offline system per se. It's a mail handling program - what the external system is capable of and how Tbird is set up determine whether it is 'offline' (by which I'm assuming you mean it sucks the mail off the net completely and stores it on your PC).
If your ISP offers e-mail it will often be POP in which case mail can be left on the servers (setting in Tbird). However if you use more than one system to access the account strange things can happen. If you can get it IMAP gives better flexibility. I have an inexpensive paid hosting package that includes e-mail and I have converted all our accounts to IMAP. This allows complete synchronisation of mail between any number of PCs (using Tbird), smartphones and tablets (using their own mail packages) - plus I can access it as webmail with just a browser from any PC (though remembering the passwords I've set would be really tough - they are secure :embarrassed: ).
As the e-mails exist in many locations you don't need to back up - but if you delete on one device that will eventually delete everywhere (but use a deleted folder so you can get it back.)
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My sister got caught with this a few months ago, the really stupid part was once we got through all the rubbish of proving it wasn't a spamming account, it then asked us to change the password which would be sent via text to a mobile phone number, and on the next page asked us for a phone number to send it to, no security questions asked, anyone could have had the new password sent to their phone only needing her email address. {:-{
The worst part of all this is if they used your account to send spam mail, you may have been black listed by some servers.
Would second getting a virus and malware scan (I use AVG & malware bytes).
Good luck with Hotmail's helpline. :-))
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... been told Hotmail is a very very easy target.
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That's what I've heard, hence I'm slowly moving over to gmail (which is apparently a lot safer)!
... been told Hotmail is a very very easy target.
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Thunderbird.....brings back fond & not so fond memories,.....of getting pisht....on Thunderbird plonk from the good old US of A, {-) {-)
45p a bottle......38 years ago, {-)
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Thought it was Buckie up your end of the country Wullie. Been waiting about 4 days now for Hotmail to verify my information, the automatic reply to my recovery form said 24 hours. there doesn't seem a way of emailing Hotmail directly, only the recovery form and every time you fill it in you go to the back of the que. I've now signed up for gmail, but all my contacts are locked up in Hotmail.... >>:-( >>:-( >>:-(
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Buckfasts fur ra weegies,...Thunderbird would have the other half thats not legless,legless, {-)as for hotmail...safer with nomail,....tellingbones safer albeit slower,
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Hi all, quick update, Hotmail, in all its wisdom, has decided it can not verify my identity, despite my supplying all the information asked for. Ihey have now cancelled my account and I have lost all my contacts, messages the lot. There is no telephone support or email support, only their reset form. I have now moved to gmail and will not be using hoymail again. >>:-( >>:-( >>:-( >>:-( >>:-( >:-o >:-o >:-o
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Hi all, quick update, Hotmail, in all its wisdom, has decided it can not verify my identity, despite my supplying all the information asked for. Ihey have now cancelled my account and I have lost all my contacts, messages the lot. There is no telephone support or email support, only their reset form. I have now moved to gmail and will not be using hoymail again. >>:-( >>:-( >>:-( >>:-( >>:-( >:-o >:-o >:-o
Although a pain at least if the account is closed then no-one can use it.
Just out of interest why use Hotmail or Gmail.
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Although a pain at least if the account is closed then no-one can use it.
Just out of interest why use Hotmail or Gmail.
Good question, have not heard a satisfactory answer yet, especially as most ISP's often provide more than one email address, at least they do here n Australia.
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I suppose the other way, if you want more control over your e-mails, is to buy a .co.uk Domain through a reputable British domain host, one that is easy to contact and work with and then pick up your e-mails through Outlook or Thunderbird or even webmail, should you need to if you're away from your own computer. ...... I prefer this method to using my ISP for emails as there are other benefits by way of webspace etc..
It's not a costly business, have a look at http://www.seem.co.uk/ by way of example. I have no links to them but have heard very good reports of how they look after their customers.
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I use 1and1 for my domain and have five email addresses that I can use, I have never had any trouble with them and as already said I can pickup my email with windows mail or if away can use webmail. There is also 2gb free storage space with each email address. :-) :-) :-) :-)
Mat
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I suppose the other way, if you want more control over your e-mails, is to buy a .co.uk Domain through a reputable British domain host, one that is easy to contact and work with and then pick up your e-mails through Outlook or Thunderbird or even webmail, should you need to if you're away from your own computer. ...... I prefer this method to using my ISP for emails as there are other benefits by way of webspace etc..
It's not a costly business, have a look at http://www.seem.co.uk/ by way of example. I have no links to them but have heard very good reports of how they look after their customers.
I am on Virgin media and I can access all my emails from any Pc anywhere in the world, I am Assuming that that is the case with all major providers now, I know BT, VM. Tiscali all do.
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I am on Virgin media and I can access all my emails from any Pc anywhere in the world, I am Assuming that that is the case with all major providers now, I know BT, VM. Tiscali all do.
Yes I'm sure that's the case. My point is more about owning your own domain though which does give you more control over the whole business.. I have Gmail and Hotmail accounts but I wouldn't trust them, as far as doing any serious business through them. It's all about horses for courses I suppose .... If you need a secure and reliable service, rather just an e-mail provider like Gmail or Hotmail who are just targeting adverts at you and not looking after your account securely, it may just be better paying just a bit more for it.
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I have been using hotmail since I first got connected. Its big advantage was providing continuity through several changes of ISP, although I keep the ISPs mailbox. Handling them all through Thunderbird, I keep all the emails I think appropriate in Local Folders on my machine along with my address lists and its a fairly simple matter transferring between machines.
I cannot think of a circumstance where holding personally important information at some unknown location, at the whim of some unknown body of people, dependent on my being able to connect, is a good idea. This includes this nebulous "Cloud" that the computer press thinks is so wonderful. mostly because they have yet to experience a serious failure.
I notice that Hotmail is going through a renaming exercise, going to call itself Outlook. Hopefully it won't do any damage. Purchasing your own domain is probably good, but only as long as you pay the rent. When that stops, or is missed, say goodbye to anything saved there. Same problem as the cloud, with the added attraction that there is the chance that your domain might not be findable. I did know someone a while back who had that exact problem.
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Hotmail is just a smaller version of the "Cloud" type accounts. Original Outlook Expires was a one shot read system. Hotmail can be read by those who "Need" to check on you, Theoretically (Oh yea?) Outlook once opened was deleted from the server.
Regards Ian.
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Purchasing your own domain is probably good, but only as long as you pay the rent. When that stops, or is missed, say goodbye to anything saved there.
Like other emails, one downloads them to local folders and then backs them up, so there is no reason to lose them when or if you cease to upkeep the domain. Mind you, you can save copies online should you wish but personally, I don't.
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Be careful everyone - there seems to be a LOT of virus and Malware crap flying about at the moment! >:-o
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Yes there is - and free apps for phones has some very expensive ones included - you won't know until the bill lands.
Dave