Model Boat Mayhem
Mess Deck: General Section => Model Boating => Topic started by: Ryanb on January 23, 2013, 09:21:05 pm
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Has any one suffered a delay in reply from action lately? I sent an email nearly 3 weeks ago and a few phone calls and still had no reply.
I know Dave has retired and Ian has taken over, and I am happy to wait but I do want to get my order in.
http://www.component-shop.co.uk/html/action_r_c_electronics.html
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I ordered on-line last week and my bits and pieces were delivered a few days later.
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Contact Ian at Component shop direct His phone no is on his website
Dave
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I have, twice!
Contact Ian at Component shop direct His phone no is on his website
Dave
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Ok leave it with me :-)) :-))
Dave
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Without getting pessimistic, let us hope this is just a one off glitch.
Dave's (Action) service, to us overseas customers, was second to none.
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In full agreement, service is second to non! And I am sure it will be as always had great service with component shop!
Without getting pessimistic, let us hope this is just a one off glitch.
Dave's (Action) service, to us overseas customers, was second to none.
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Without getting pessimistic, let us hope this is just a one off glitch.
Dave's (Action) service, to us overseas customers, was second to none.
Dave was fine but I had similar trouble to Ryanb in contacting component shop a few months ago. And when I did eventually get through the results were uninspiring, so I gave up on them and went to ebay instead. I won't be back.
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Another one here.
2 emails to component shop. One in December and the other in January this year from 2 different email addresses unanswered
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Not good news for us oversease mailorder customers.
Am hoping it is not another case, of a good customer oriented business, being 'taken' over and then the service slips.
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I think the main reason for complaint is Dave's customer service was second to none, we cannot hold him to blame for service provided by Component Shop he only done what was in his best interest good for him. But if they do not get their act together they will have taken over a business with no business,
Colin
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You are comparing apples and eggs here. ACTion was built around individual customer service and had a turnover of less than £100K. Component Shop is essentially an order-processing machine with a much bigger turnover. They are not modellers. There should be no need to E-Mail Component Shop about ACTion products - the website is still there and everything you could possibly need to know about each item is on it.
I confess I probably did spoil many customers by providing answers to questions which they could have found out from the website or by applying a touch of common sense, but that's no reason to complain when it stops. I know for a fact that Comp Shop has over 500 E-Mails every day. Can you imagine how long it takes just to fillter out the junk from that lot, let alone deal with genuine queries? I'm told that if you order on-line then you should have your goods pretty much by return of post, just like it always used to be.
DM
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I am not complaining Dave, I just want to make sure what I want to do will work and what else I need to order to make it work.
I don't want do what I think is right and blow up £100's of pound worth of gear, forgive me if it makes me stupid, but i believe is measure twice cut once and if I am not sure I will ask.
The reason for the comment is to see if this is normal, I am happy to wait for an answer and happy to wait for the bits, I was just getting concerned at the 3 week stage.
You have provided fantastic service over the years and many many people use action because of this (as well as the great products), reduced service will only end with negative effects on the business!
Never the less I love the products and will keep using them for as long as I can, but if I am not sure if it will work or may cause an issue I will ask, a full install is blot of money at the end of the day.
All the best, Ryan
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I am not complaining Dave, I just want to make sure what I want to do will work and what else I need to order to make it work.
I don't want do what I think is right and blow up £100's of pound worth of gear, forgive me if it makes me stupid, but i believe is measure twice cut once and if I am not sure I will ask.
The reason for the comment is to see if this is normal, I am happy to wait for an answer and happy to wait for the bits, I was just getting concerned at the 3 week stage.
You have provided fantastic service over the years and many many people use action because of this (as well as the great products), reduced service will only end with negative effects on the business!
Never the less I love the products and will keep using them for as long as I can, but if I am not sure if it will work or may cause an issue I will ask, a full install is blot of money at the end of the day.
All the best, Ryan
Why not put your question to the great and the good here on Mayhem, I am sure there is enough cumulative knowledge to answer any queries you may have......
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I don't want do what I think is right and blow up £100's of pound worth of gear, forgive me if it makes me stupid, but i believe is measure twice cut once and if I am not sure I will ask.
Very sensible, too, but that's what an Internet Forum is for. Just post a drawing or description of what you propose and see what other members have to say. I would add that trawling thorough the layouts on the ACTion website might also bear fruit - there are over 170 on there!
DM
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i have had no trouble at all, mailed Ian a couple of weeks back, for a P94, a couple of days later i had it in the post... :-)) :-))
i am a happy teddy...
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Ok, here is the email. Advice would be greatly appreciated.
Hi,
I wonder if you can please help with my planned installation of my 1/16 scale model slipway Tamar.
I have 2 x 700 12v graupner motors and 1 x standard graupner bow thruster.
I have the P94 esc/mixer to run the main drive motors and the P100 for the sound. I understand that the P100 will plug into the P94 and that the P94 will go into the receiver and should work?
What I am trying to understand is what else do I need? I obviously want it all to be fused so I believe I should order the P102 which will allow me to connect the 2 motors and P100. Can I also connect my bow thruster to the P102 or do I need to run this separately. I understand that I will also need a BEC or will need to connect a separate battery back?
I planned on running the whole electric’s from 2 x 11.1v 3s lipo packs for the main motors and a 14v lipo for the P100. I suppose my first question is will my action electronics run from lipos (I am using lipo’s for weight purposes) and is it ok to do this? What fuse’s do I need in the in the P102 and do I need to put any extra fuse boards in from the motor’s to the P94?
Your advice on what I still need and if it will work will be greatly appreciated.
Thanks Ryan
Phone No. removed. Admin
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Had no problems either. emailed on Sunday, ordered on Monday. Got a reply on Tuesday and my goods just arrived. I understand this doesn't help those still waiting but it would seem that maybe these are isolated cases and the service on the whole is still pretty up to scratch. This is however the first time ive used them so cannot speak from any past experience :-)) . I hope it all works out for you in the end
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Ryan
PM sent.
DM
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All sorted! :-))
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From the posts above it seems clear that component shop are fine if you just order a part, as inertia says they are an order processing machine. But if you have a query or a problem they just don't respond well which in my book is not good service and means they have no differentiator from any number of eBay and other suppliers. Except that with eBay if the item is a problem and service is poor you have a chance to get your money back.
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There is also the weather factor to consider, which could be a good reason for delays in delivery to some areas.....
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Hello RyandB,
I am living in Belgium and follow subjects on this forum for a while now.
I really understand your frustration and have the same problem since Dave retired. <:(
I ordered months ago a lot of electronic components by, at the time Dave was still active (P29 Steam/Whistle Horn, P56 Steam Engine Sound, P97 6W Audiomixer/ampli, P92 Power distribution Board and a ESC P80S Condor 20A Multipole) for my tug Envoy Class. Unfortunately the 5 components together do not work properly. I sent several e-mails to Component-Shop (Dec 13, Jan 3, Jan 22) and other persons in the UK also contacted Ian explaining my problem.
Not a single reaction from Component-Shop !!!! Not even an even a short message acknowledging receipt of my request. >>:-(
So, it looks like since Dave retired any customer service disappeared also. For me Component-Shop is scrapped from my list and is not to be recommended to any of my friend modeler. I won’t be back. >:-o
They are enough good shops and alternative.
Hoping you get more success to have your problem solved.Good luck
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I wanted some custom battery made up with a specific connector, several people on here said this was the place to go to.
There is also the weather factor to consider, which could be a good reason for delays in delivery to some areas.....
Possibly for delivery yes, but to answer an email?
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It appears there has been a slight communication breakdown with component shop, but all has been resolved now and feedback will be given by the appropriate people.
Thank you to all those who replied (especially Dave!).
What I will say is don't lose faith with CS, they are a very good company and do some great products, even more so now the have the action name under there belt. It may be frustrating at times but we get there in the end!
Ryan
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I think it is worth a reminder that sending an email doesn't always mean that it gets read by the intended recipient, sometimes they can get lost in the mountain of spam which traders are subjected to.
It is absolutely essential to make clear in the subject line that it is a genuine enquiry. So you would need to title it something like 'Action P80 speed controller enquiry' and not something vague such as 'assistance needed' or even no subject which unfortunately does tend to happen a lot, particularly on things like Forum topics! You need to be able to instantly get the attention of somebody who is perhaps scanning through a couple of hundred emails, the majority of which are spam.
Colin
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>:-o
I had the same problem with: Action Electronics or its buyer :Component.co.UK!
Myself, as well as some friends to whom I recommended to buy the kit P97 from Action Electronics, ended up to be unable to make it work properly: noices, parasites, wrong orders,...
Being doubtfull about my understanding, I spent a long time trying to get a contact : no way!
So I tried to turn back to the buyer of this Cy.
No chance either! No way to have a contact neither by mail, nor by phone. Is this society , really exists since?????
Being in charge of a modelism forum, I always recommended some products from this company and I hope that Component UK will desserve better recommandation.
But, they have to make a big effort , now! I am really deceived by the attitude of this "gentleman" . Bitter last longer than sweeet !
However , be insured that I keep my highest estim and warm recommendations to the others suppliers with whom, I maintain excellent relations.
Best regards!
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I've never had a problem with the Component Shop...I called Ian a couple of weeks back to enquire about a specific sized and shaped battery pack I needed. Two minutes on the phone, description of the pack agreed on, and four days later it was delivered to my front door. Exactly what I wanted, fitted perfectly and it worked first time out...
Thanks Ian and crew of Component Shop!
Rich
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Never had a problem with component shop and bought a few batteries leads etc from them over a period of time. But then I have rang and discussed orders with them which isnt always practical I know and email should be answered if its offered. But as with all sellers/businesses there is always someone who doesnt get the service that they expect and understandably ends up unhappy. I myself have had three months of trying to obtain three small replacement parts that I paid for from a model boat supplier recognised as one of the leading names (no not Jackie from MS or Ron D I hasten to add) but one of the 'quality' and very long established businesses. Nobody I spoke to has ever had a problem with them. But I certainly have and wont be ordering from them in the future if it takes three months of 'yes the order has been completed' 'oh sorry it wasnt, our mistake but it has been completed now' 'oh sorry we thought we had completed it but we were still waiting for the parts to come in' 'yes we will call you back'This week its the snow causing the postman not to pick up - what for three months? And still waitiing................or rather now given up and decided not to be one of their future customers.
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Purchasing batteries and electronic components from Component-shop is NOT a problem. Problem is getting a reaction to technical queries (regarding ACTion electronics).
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I fully agree with Gazou. Buy whatever you want from Component-Shop and just keep the fingers crossed. If something goes wrong, hop to the bin and re-purchase. That’s not the right way to do business and to keep customers. No I really start to be fed-up.
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Sitting on the side lines as a satisfied past Action customer it seems to me that the issue is about Action products and NOT batteries etc.
Excuses are just that excuses. Comments that component shop delivered on time, the next day, I ordered on line etc etc, are irrelevant it is about Components lack of communication, not that Component shop are good with batteries.
I could be wrong, but all non UK commentary, has been negative not a good look for such a good brand.
Customer service is not about delivering on time etc, it is more than that it is also about being available and contactable. This problem crops up frequently about suppliers/traders being uncontactable and they then bemoan the loss of business.
It seems to me that Component Shop has no one who is capable of handling queries about Action products. There was a phasing in period but it seems to me that they have not got their act together fpr this good brand Namley 'Action'.
After all, it has been stated they are in the business of selling products, which now includes Action, and geared up for sales, but maybe not for helping by giving advice.
To be fair, giving advice is time consuming, difficult and may not result in sales, which is what they want.
But good communication, goes hand in hand with sale and customer service.
Before I place my next order I will be checking to see if the situation has improved.
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As I do not think Ian frequents these boards, not sure if he is even a member of Mayhem so cannot defend himself is it right for this thread to continue :police:
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As I do not think Ian frequents these boards, not sure if he is even a member of Mayhem so cannot defend himself is it right for this thread to continue :police:
Quite agree longbuild!
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Well I reckon their communication is fantastic. %%
I sent an email at 12.30 PM and received the answer I needed from Iain Lewis, at 10.15 PM the same day.
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Long build and petty Officer,
Why has someone got to be a member to "defend themselves' what is there to defend the facts are facts.
To continue that line of thinking, the recent Revell thread, Revell is not member of this forum and were not able to 'defend' themselves.
Realistcally, we have to put personalities aside, such as I know him personally etc etc, and read what are legitimate experiences by your fellow members and not be clouded by our friendships.
Dare I say it, but perhaps you guys could perhaps bring this to his attention in the event he is not aware that there is communication problem regarding Action products.
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Long build and petty Officer,
Why has someone got to be a member to "defend themselves' what is there to defend the facts are facts.
To continue that line of thinking, the recent Revell thread, Revell is not member of this forum and were not able to 'defend' themselves.
Realistcally, we have to put personalities aside, such as I know him personally etc etc, and read what are legitimate experiences by your fellow members and not be clouded by our friendships.
Dare I say it, but perhaps you guys could perhaps bring this to his attention in the event he is not aware that there is communication problem regarding Action products.
I have just done exactly that.....
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Long build and petty Officer,
Why has someone got to be a member to "defend themselves' what is there to defend the facts are facts.
To continue that line of thinking, the recent Revell thread, Revell is not member of this forum and were not able to 'defend' themselves.
Realistcally, we have to put personalities aside, such as I know him personally etc etc, and read what are legitimate experiences by your fellow members and not be clouded by our friendships.
Dare I say it, but perhaps you guys could perhaps bring this to his attention in the event he is not aware that there is communication problem regarding Action products.
As the ethos of Mayhem is not to openly discuss traders as has been brought up before and the threads locked, often simple threads as this one always escalate into slanging matches.
Personally I would have locked the thread by now.
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@ RAAArtyGunner, my poor experience was nothing to do with Action kit, and was just before that 'transfer' was announced (because I thought at the time "well I won't be buying any more Action stuff then.")
As I do not think Ian frequents these boards, not sure if he is even a member of Mayhem so cannot defend himself is it right for this thread to continue :police:
That would dictate we can't offer any negative feedback to ANY supplier who we feel is not giving good service unless they happen to be active Mayhem members. That might not be a bad idea, but to be fair and balanced then no-one should be allowed to give positive feedback either.
(I know of one modelling forum where this policy is in force - you can comment on products and if asked directly where something can be bought suggest a source, but no opinions on service, etc, are allowed. It sounds draconian, but the forum is very popular and it actually works quite well. And avoids a lot of legal issues too :embarrassed: )
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.admin, please can you lock this thread, it seems to have gone off track a little.
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.admin, please can you lock this thread, it seems to have gone off track a little.
:-)) :-)) :-))
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Locked.
Bob
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From
essex2visuvesi
I have an addition to this thread that might prove interesting.
I thought I'd give them a third chance to come up with the goods. So i resent the same email but from a different address (my old live.co.uk one) and had a reply withing a few hours.
the previous 2 emails were from Finnish email addresses (end in .fi) so it makes me wonder if they are not so interested in International business, even though Finland is part of the EU.
Any chance you could add this to the bottom of the thread?
Could be that Component Shop are not used to International Orders and are just learning.
Bob
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Component Shop were ok with me in the UK and I believe Irishcarguy in Canada deals with them a lot ... Mick wouldn't accept poor anything.
Most small to medium sized firms have occasional problems covering every aspect of the day. As long as they don't lie to me or string me along then I am willing to make a few allowances. There comes a point though where enough is enough. I don't know if any of you have a 'prime culprit' for that title but I wouldn't even get Component Shop on the list.
Dave
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I do wonder if some of the contact issues are down to an overactive spamfilter
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Ian is probably rushed off his feet trying to keep up orders and inquires and DM
I believe is still helping out with technical questions. Given time they will sort it
I am just glad that Ian took Action on otherwise we as modelers could have lost
a very good product, when Dave retired with the sort of criticism he is getting form
some people he may think he has made a mistake in taking Action on.
john
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I have spoken to Ian and he is aware of the thread.
During the meltdown his account was deleted.
He will send me an email and I will post on here.
Bob
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I do wonder if some of the contact issues are down to an overactive spamfilter
Am also wondering is there a problem with 'UK' users of spam filters.
There are at least three occasions where spam filters were at 'fault'.
My personal experience is, that after airing communication problems on this forum, contrary to what some members have espoused, I was contacted by the 'trader', who informed me, that they don't know why, but ALL emails from Australia had been binned.
They got done what had to be done and communication was re-established.
Bottom line, some may not agree, but raising issues on this forum definitely gets results and helps solve problems, so don't be too quick to scream out, lock the thread.
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I have read this whole thread & hope a few comments from me might be in order. First I have dealt with Dave at ACtion for a long time & have never received better service in my life from any supplier. I have also dealt with Component Shop with similar results. It shocks me to see how quick we are to condemn our suppliers when they don't measure up to our 'standards'. If you have ever spent time in the retail parts supply business the problems we encounter are legion, # 1 being staffing.Finding people that care about their work is sometimes impossible to find. Having a knowledge of the product is even worse.Then someone also supplies my business over who I have little or no control. The idea that Iain & Dave could join both companies in a matter of days or weeks is an expectation beyond belief & make it run like nothing had changed. Show some patience & understanding , I am sure from previous experience they are both working hard for us & to improve their service. In the middle of the change over I ordered batteries from C/S & received them here in Canada in a matter of days. I have 50 years in the retail trade & I can say that most of the problems stem from poor communication, 75% caused by customers themselves(case in point "why do you need the serial #") Finally we should all relax, that part that was such a rush is still probably sitting on the shelf unused. Mick B.
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I could write a book on customer relations, most would not believe the stories, why, because some are beyond belief. Mick B.
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I could write a book on customer relations, most would not believe the stories, why, because some are beyond belief. Mick B.
Put me down for a couple of chapters, Mick.
DM
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I have read this whole thread & hope a few comments from me might be in order. First I have dealt with Dave at ACtion for a long time & have never received better service in my life from any supplier. I have also dealt with Component Shop with similar results. It shocks me to see how quick we are to condemn our suppliers when they don't measure up to our 'standards'. If you have ever spent time in the retail parts supply business the problems we encounter are legion, # 1 being staffing.Finding people that care about their work is sometimes impossible to find. Having a knowledge of the product is even worse.Then someone also supplies my business over who I have little or no control. The idea that Iain & Dave could join both companies in a matter of days or weeks is an expectation beyond belief & make it run like nothing had changed. Show some patience & understanding , I am sure from previous experience they are both working hard for us & to improve their service. In the middle of the change over I ordered batteries from C/S & received them here in Canada in a matter of days. I have 50 years in the retail trade & I can say that most of the problems stem from poor communication, 75% caused by customers themselves(case in point "why do you need the serial #") Finally we should all relax, that part that was such a rush is still probably sitting on the shelf unused. Mick B.
Hear Hear! I ordered a Lipo on friday 25th Jan, It arrived on Monday 28th, not bad going considering the weather in Wales at the time....
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Last week I had an action esc fail. I e mailed component shop for directions on where to send it for repair.
I got a message from 'the Man' DM, via this forum, asking if it was me asking the questions, as they had been trying to contact me to no avail.
I duly sent off the esc on Friday last, pointing out that it was no rush on this one, and it was back in my house repaired by Tuesday noon.
No complaints from me, the usual great service
Ian
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Thumbs up for Component Shop from me too. Tuesday I order a list of bits, before 3 pm I had an email confirming dispatch. They arrived next morning. That is as fast and efficient as ACTion were so I have every confidence that future ACTion orders via Component Shop will arrive as efficiently as they used to do.
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Bottom line, some may not agree, but raising issues on this forum definitely gets results and helps solve problems, so don't be too quick to scream out, lock the thread.
I think we can agree that raising issues on this forum can and does often get results.
I think the tendancy for some to ask for a thread to be locked stems from the tendancy for some people to start strong accusations (sometimes verging on libeloous) when there has only been a breakdown of communications, often email communications. The forum can act as a backup means of communication, as perhaps is the case here.
Sometimes traders are in the wrong. This kind of thing has also been brought to light on the forum, and can also be achieved with some level of civility. Which is usually the best way to get a favourable resolution.
On other occasions a trader or complainant can be his/her own worst enemy. If done on open forum all can see. This does nobody any good, which is why the moderators will sometimes step in and tidy up or lock a thread.
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I think we can agree that raising issues on this forum can and does often get results.
I think the tendancy for some to ask for a thread to be locked stems from the tendancy for some people to start strong accusations (sometimes verging on libeloous) when there has only been a breakdown of communications, often email communications. The forum can act as a backup means of communication, as perhaps is the case here.
Sometimes traders are in the wrong. This kind of thing has also been brought to light on the forum, and can also be achieved with some level of civility. Which is usually the best way to get a favourable resolution.
On other occasions a trader or complainant can be his/her own worst enemy. If done on open forum all can see. This does nobody any good, which is why the moderators will sometimes step in and tidy up or lock a thread.
Spot on Mr Tiger.
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This topic was started because an email was sent and no reply was received, ever. After 3 weeks I opened the topic to see if it was common error or a one off, as it turned out it was a mixture, however the great DM responded to me direct and all was resolved.
I cannot control other opinions and replies but it does show an open forum can be useful and get results.
I still have no issue with CS or action, I love the products and just this morning my box of tricks arrived, ordering and spending money is and was not the issue, it was the communication the fell down which one would expect to be better!
I cannot help if people do not like to hear other opinions and reasons for problems and for those to bring these to light, my priority is me and the money I spend and to make sure I get it right. Like is said if I am not %100 I will ask and I am not a big fan of letting a few £100 go up in flames!
So semi apologies if you do not like what has been said by me and other but it's tuff! Every one is entitled to an opinion and to be un happy and everyone should be able to speak freely of this.
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Absolutely, but next time, pick up the phone :-)
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I agree Ryan
My comments were general and not aimed at you.
As you say 'Every one is entitled to an opinion and to be un happy and everyone should be able to speak freely of this.' I also agree with this, if the opinion is expressed rationally and in a non-libelous way. Which is not always the case on forums, sadly.
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Please can we put this to bed? It grieves me to see the name of my old business as the title of a thread which has degenerated into another squabble about 'free speech' and/or what is/is not a proper matter for the forum.
Most people seem happy enough with the outcome so can we move on, please?
DM
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I did 3 times!
Apologies, must pay attention next time.
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If everyone's happy (fat chance!) we can close this thread now. :-)