Model Boat Mayhem

Mess Deck: General Section => Chit-Chat => Topic started by: dmn1 on February 08, 2013, 04:06:42 PM

Title: Westbourne Model Boats
Post by: dmn1 on February 08, 2013, 04:06:42 PM
Does anyone know if Westbourne Model Boats are still trading in Westbourne Dorset?
Ordered & paid for goods that have not been sent!
Not answering e/mails or phone.
Regards Dave.
Title: Re: Westbourne Model Boats
Post by: Martin [Admin] on February 08, 2013, 05:06:13 PM
Tried these No.s?

(1) Westbourne Model Centre, 41 Seamoor Road, Westbourne, Bournemouth, Dorset BH4 9AE
(2) 01202 763480 From overseas + 44 1202 763480
(3) 01202 763480 From overseas + 44 1202 763480
(4) saleswestbourne@btconnect.com
Title: Re: Westbourne Model Boats
Post by: Colin Bishop on February 08, 2013, 05:46:31 PM
They are not very good with emails but normally OK over the phone. I ordered a kit recently which didn't arrive after a couple of weeks and phoned to be told they were waiting for it to come in which it did a few days later. The delay wasn't their fault but they could have been a bit more informative and they did take the money up front. Having said that, Westbourne is a long established business with a good reputation.
 
Colin
Title: Re: Westbourne Model Boats
Post by: tt1 on February 08, 2013, 06:04:42 PM
Sorry Colin have to add, they had a good reputation but there are a few, myself being one of them, to whom they've afforded a disgraceful service with absolutely no response whatsover. I spent over 1200 with this company after a 370 mile round trip.
Title: Re: Westbourne Model Boats
Post by: wicker on February 08, 2013, 09:14:49 PM
three or four years ago i waited 7 weeks for an order so did not buy any more
Title: Re: Westbourne Model Boats
Post by: chris gillespie on February 08, 2013, 09:52:25 PM
ive never used them..but i was close {-)
when i was looking to buy my first ever batch of stock a year or so ago, i was close to using them....i plumped for a supplier close to Devon whos prices were cheaper and seemed to have more stock...
7 orders later i have to say they have been awesome, they forgot to add a radar in one order... a quick email and a radar was duly dispatched and arrived very quickly.
 
I went with my gut feeling  ok2
Title: Re: Westbourne Model Boats
Post by: Martin [Admin] on February 08, 2013, 11:17:11 PM

Sorry Colin have to add, they had a good reputation ....


Very good.   O0
Title: Re: Westbourne Model Boats
Post by: Neil on February 08, 2013, 11:30:38 PM
Must say I have always had good service from them................don't buy often but their delivery from a phone call order has always been within 2 / 3 days.
 
neil.
Title: Re: Westbourne Model Boats
Post by: ardarossan on February 09, 2013, 12:06:02 AM
Oh dear, this looks very much like a repeat of two earlier Westboune Models threads...

http://www.modelboatmayhem.co.uk/forum/index.php?topic=40613.msg407095#msg407095 (http://www.modelboatmayhem.co.uk/forum/index.php?topic=40613.msg407095#msg407095)

http://www.modelboatmayhem.co.uk/forum/index.php?topic=37160.msg402724#msg402724 (http://www.modelboatmayhem.co.uk/forum/index.php?topic=37160.msg402724#msg402724)
Title: Re: Westbourne Model Boats
Post by: dmn1 on February 09, 2013, 10:13:23 AM
Thanks everyone for the info on Westbourne, my gut feeling was right, looking at the thread adross posted its wait & see or try to get my 60 odd pounds back!
Can any one advise me on how to do that, i paid by Credit card?
Kind Regards, Dave Nicholls.
 
Title: Re: Westbourne Model Boats
Post by: NFMike on February 09, 2013, 11:00:48 AM
Thanks everyone for the info on Westbourne, my gut feeling was right, looking at the thread adross posted its wait & see or try to get my 60 odd pounds back!
Can any one advise me on how to do that, i paid by Credit card?
Kind Regards, Dave Nicholls.
 

To be sure you need to get old fashioned. A letter by recorded delivery stating that time is now of the essence and giving them a reasonable time to either fulfill the order or refund your money - say 10 days. If they don't sort it out then, you'll need to bring out the bigger guns.

The credit card company may help at that point but bear in mind your legal rights to make the CCC pay only apply for transactions from GBP100 to 10,000 so be nice or they may not help at all.
Title: Re: Westbourne Model Boats
Post by: Tug-Kenny on February 09, 2013, 11:22:39 AM

              Thread now locked for the  Third time


       Please telephone the shop during opening hours.



Ken