Model Boat Mayhem
Mess Deck: General Section => Chit-Chat => Topic started by: kmmbcwebmaster on May 08, 2013, 12:33:22 pm
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hi all just been to our local PC world "mega store" for some software for my pc, not been since it changed to the "mega store" after the curry's closed and pc world knocked through so thought would be nice to see what its like and pick up a few bits.
what greeted me as i walked in dishwashers,T.V's, vacuums,toasters,washing machines {:-{ so were is the PC stuff shoved in the far corner not even taking up a quarter of the space in the shop so now it seems if you want anything for your PC don't go to PCworld unless you want a PC disguised as a dishwasher >>:-( ?
[size=78%] [/size][size=78%] [/size]
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>>:-( I would not go to P.C. World anyway I had a bad experience with them,my daughter wanted a new computer so off we go to P.C. World
and pick out one,when we get home we opened the box and set it up,screen lit up and ping screen goes out again dead as a dodo,back we
go to the shop, the assistant tells us that it will have to repaired as it has been used and that will take up too 2weeks,I explained that how
can it be used as it did not work in the first place and ask to see the manager,after some heated talking I got my money back,went and
got one in Sainsburys,Ray >>:-( >>:-( >>:-( [size=78%] [/size]
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...seems if you want anything for your PC don't go to PCworld unless you want a PC disguised as a dishwasher >>:-( ?
Maybe PC stands for Plate Cleaner? :embarrassed:
Andy
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This was the response I received today to a second complaint I made about their Knowhow policy guarrenteeing items.
the first was when I was told my warrenty on a tumble dryer had lapsed and then received a reminder to renew the policy 4 months later, having scrapped the old tumbel dryer and buying a new one.
the second complaint was about my camera covered again by a knowhow policy that went in for a repair on April 1st at Blackpool store.
it took them 33 days to return in repaired to store.........under the T& C's if not repaierd within 28 days I can claim a write off.............they apparently don't count the time of transport or sitting around in a workshop getting up to all sorts of problems before being sent off to Canon for repair as within that 28 days..........so hyperthetically they actually could loose it or keep it for months, but so long as the repair doesn't take more than 28 days they cover themselves........I DON'T THINK SO!!!!...........
I wouldn't buy from them again, their service is ABSOLUTELY RUBBISH.
Dear Mr Howard-Pritchard,
Thank you for your letter dated 3rd May and also for speaking to me today, As confirmed, as part of the Customer Action Team, your correspondence has been passed to me to investigate and respond.
I understand that you were unable to continue the conversation and I am emailing you to clarify my response. As discussed, your camera has been repaired and is back with your local store. As part of your agreement, you are able to request a write off if the timeframes have been breached. From investigation, a write off request was made after the unit was repaired and is the reason why it was rejected. Please note that transit times don't factor into the repair time. Due to this,, we are unable to provide an exchange and can confirm that your camera is awaiting your collection fully repaired.
Thank you for taking the time to write to us. Whilst it is always disappointing to hear from a dissatisfied customer, it is by receiving correspondence such as yours that we can effectively address customer care issues and improve our service.
Yours sincerely,
Lee Leclere
KNOWHOW™ Customer Action Team
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Or in relation to the reply from the Customer Action Team, PC stands for 'Pretentious Claptrap'
Andy
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Whilst it is always disappointing to hear from a dissatisfied customer, it is by receiving correspondence such as yours that we can effectively address customer care issues and improve our service.
How could anyone write a sentence like this without being violently sick? Where do they learn this awful crud? I've read some smug, self-satisfied tripe in my time and this has to be in the top three. What it really says is "Tough s***, old fruit. Game, set and match to us, I think, and thanks for pointing out that the small print in our sales stuff actually works. Next time you want to be a smart alec maybe you should buy a magnifying glass first".
This is the company whose response to a flat back-up battery in my old laptop was to take it away - under warranty - and spend three weeks fitting a new motherboard before returning it.
Presumably it takes a Knowall to Knowhow - or Knowhowtoavoid Responsibility in this case.
I use MISCO these days.
DM
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What's next "just popping out to the florist to get our groceries dear" or " just popping to KFC dear to pick up the new car " its marketing gone mad thank god we don't have this problem in the modeling world
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What's next "just popping out to the florist to get our groceries dear" or " just popping to KFC dear to pick up the new car " its marketing gone mad thank god we don't have this problem in the modeling world
Not sure what the surprise is. PC World and Currys have always been part of the same company, frequently with adjacent stores. Curry's usually had their own PC section which just duplicated PC World to a lesser extent. All they are doing is consolidating their premises which seems pretty logical and sensible to me and puts them on the same basis as John Lewis.
Colin
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%% Not John Lewis by a long way,purchased a fridge from J.L had it 10 months and it packed up, guy came and looked at it,asked if I would be
in the next day brought me a new one,now that is great service,Ray. :-)) :-)) :-)) [size=78%] [/size][size=78%] [/size]
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I mean't in terms of displaying goods - not post purchase service! Lots of retailers are now integrating IT items with general housewares, Tesco and Sainsburys among them. Seems sensible to me.
Colin
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All my point is colin when they merged together needless to say the wrong decision about naming was made as how can it be a PC world when less than a quarter of the shop is dedicated to PC merchandise
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Maybe they haven't got around to changing the signs. ok2
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Hi,Colin,seems to me that these shops are becoming a"jack of all trades and master of none" and the service is suffering with the staff not
familiar with the products they are selling,getting like the U.S.A. where you can buy a can of beans and a car in the same hypermarket well
that's progress and old f**ts like me will have to get used to it,had my moan,happy sailing everybody,ray.
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I think that is very true. as a result of the recession a lot of firms, Comet for example, have gone out of business and those left are becoming semi monopolies and reducing their costs by consolidating premises. So less choice really, although I tend to buy at Amazon these days.
That said, laptops and tablets are becoming the norm and are pretty much standard consumer items now like kettles and blenders. It won't be long until you have to go to a specialist if you want a 'traditional' PC.
Colin
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if you ask me pc world was never a master of anything. The staff rarely knew what they were talking about. However the majority of people who take there computers etc there for repair and what have you know even less.
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Ironically on the back of there vans it reads "I'm no racing driver but I know how to deliver a hard drive"
However this particular van over took me doing 70 in a 50 cut in on me and only just stopped in time for the next roundabout.
Its quite apparent that he doesent know how to deliever a hard drive but wants to be a racing driver.
I help friends out with there computers and my friends mum brought me her supposidly un repairable desktop PC. It had a flat CMOS battery. They had charger her £75 and took a week to tell her it wasent repairable and it took me 5 min and a £1 battery.
PC World is going the same way as Halfords , ie worst customer service of the high street retailers.
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haha. to be honest i work my own computers and have build most of my desktop pc's/ If there is something i can't figure out i have two computer experts in the family. Unfortunatly like alot of companies its all about getting the items out of the door and not about quality of service anymore.
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yes, my only reason to use them at all is if they have what I want cheaper than anywhere else (or I cant wait to have it delivered) they usually try and talk me into getting something I dont want, but when I tell them why I want it and go into detail their eyes glaze over and then they mumble something about having to serve another customer and leave.
Grendel
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But don't forget, some have an in store plan printing service. Easy with a PDF in a stick. Errrrr all zimmers again, that would be Staples.
Regards Ian
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they are a master of nothing at all, especially customer service! >>:-( >>:-( >>:-( >>:-( >>:-(
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I went in to pc world to buy some ram for my desktop computer and spoke to the computer 'expert' behind the counter he sold me the correct speed ram but when i got outside the shop realised he had sold me laptop ram! they are a little like the 'mechanics' at Halfords they are ok changing a bulb but anything more complicated is way over their heads {-)
I was stranded once when my keyfob battery went dead for my car and the doors and alarm wouldnt open luckily it was on an industrial estate so i went in to Halfords and asked for the battery which they sold me at a rip off price when i explained i needed it fitting to the keyfob so i could drive home the in store 'mechanic' started flapping and made a phone call to his manager then told me he wasnt insured to work on Renault cars!! This would have left me stranded so i told him to lend me his screwdriver then turn around while i fitted it. it took two seconds and i was able to drive home thankfully but i couldnt believe it it was only a single screw in the key to take out. shocking customer service i have never used them since.
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I agree, Halfords employee,s are not well trained at all.
I went to Halfords to have a new battery fitted.
My battery clamps are the spring loaded type
where you press the clip down to open them
and pull them up to clamp the battery lugs.
The young lad about to do mine said,I,ll have to get
me mate I havn,t done one of these before.
so I told him how to fit it and I still had to pay the fitting charge.
Just better hope Halfords and PC world don,t merge. {-)
john
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As an aside to your letter about Key Fobs.
My battery is becoming touchy and I wondered if the battery could be changed without disturbing the system. By this, I mean, is the memory wiped when you take the battery out, or is it safe to do so.
Thanks for listening
Ken
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hi ken
i just unscrewed mine and plonked a new battery in and it worked fine (Renault Laguna) but im sure youll be ok :-)) (key fob battery that is)
Main battery in car is the same really the electronics will reset like if your battery went completely flat because of a short say but it will be ok. you can just swap a battery straight out im 99% sure but im no expert. but i dont work at Halfords {-)
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Thanks for the reply. Mine is a Volvo and the fob alone costs three figures !! so I was a little concerned. I'll have a look inside tomorrow. :}
ken
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:-)) My one is a ford keyfob and I changed it O.k. takes two mins,got batteries in Maplins £3.99 for pack of 2, cheaper than Halfords,Ray. :-))
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I have changed batteries on a volvo fob, with no adverse effects.
I would reccomend not leaving it for ages with the battery out, I think mine only took a few seconds (2000 volvo v40)
Grendel
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Tug - what Grendel says - do it within a couple of minutes - some manufacturers give you about 5 mins
and it usually a simple job. I have had to change mine about 4 times in the18 yrs I've had
the Rav 4. The problem I have is when you disconnect the car battery then you have to do
things in a very specific order or the engine won't start again
Geoff
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PC World spent a lot of time trying to become a cross between Staples and Toys R Us, and now, since moving shop, can be mystified by a wider range of products than before. If I need a complete new box, I will go for a look, but if looking for add-ons, I tend to go to the on line stores like Saverstore and CCL. Prices are very keen, delivery times often amazing.
The only problem I have had with changing a car battery was that the radio forgot its coding immediately, and needed redoing, but that was a Renault from the past century, so there has been plenty of time for the manufacturers to make life more difficult in the name of improving security.
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>>:-( I would not go to P.C. World anyway I had a bad experience with them,my daughter wanted a new computer so off we go to P.C. World
and pick out one,when we get home we opened the box and set it up,screen lit up and ping screen goes out again dead as a dodo,back we
go to the shop, the assistant tells us that it will have to repaired as it has been used and that will take up too 2weeks,I explained that how
can it be used as it did not work in the first place and ask to see the manager,after some heated talking I got my money back,went and
got one in Sainsburys,Ray >>:-( >>:-( >>:-( [size=78%] [/size]
It often pays to brush up on your consumer rights before taking something faulty back. Presuming you are in the UK, the assistant told you a load of bull.
As the item was brand new, the Sale of Goods Act means it must be of merchantable quality ie working. Further, if a fault arises in the first 6 months, the SoG Act deems the fault was present at the time of purchase. The fact your machine didnt work 'out of the box' proves this.
They should have given you a new replacement or your money back. They clearly assumed you didnt know your consumer rights.
Glad you got it sorted though.
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As an aside to your letter about Key Fobs.
My battery is becoming touchy and I wondered if the battery could be changed without disturbing the system. By this, I mean, is the memory wiped when you take the battery out, or is it safe to do so.
Thanks for listening
Ken
You can normally change the battery in a car key fob. Your handbook should tell you what size it is. However, you normally have to take the old battery out and put the new one in quite quickly (about a minute, again your handbook will advise) otherwise yes, you can lose the ability to lock \ unlock the car and maybe even start it. Then you may need to have the dealer reprogram it which could be expensive.
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Also be careful of the trasnsponder chip in some remote keys.... its a little thing that can fall out easily
Here is pic of what I mean.
The key has to be pulled apart using a fair amount of force and the transponder just sits in a slot inside.
I managed to launch mine accross the room
(http://i53.photobucket.com/albums/g74/dadcav/DSCF2849.jpg)
Very expensive to replace as they need to be reprogrammed by a main dealer