Model Boat Mayhem

Sales, Wants & TRADERS => Traders Section => Topic started by: TugCowboy on September 03, 2014, 07:54:17 am

Title: Prop shop
Post by: TugCowboy on September 03, 2014, 07:54:17 am
I see the prop shop site is down again :(

Has anyone spoken to them recently? I could really do with a few new Kort Props and some shafts. I know it sounds funny but I much prefer ordering online to over the telephone as I can browse and see what I want first.

Just wondering if their site will be back soon.

Alex
Title: Re: Prop Shop news?
Post by: Stan on September 03, 2014, 12:32:56 pm
HI Guys I have just spoken to prop shop. You can use the following e/m to contact them

info@prop-shop.co.UK or info@swangroup.co.UK or if these fail the contact Swan Group on 01295 263134 they will put you through to Prop Shop hope this helps.

Stan
Kirklees Model Boat Club
Title: Re: Prop Shop news?
Post by: Stan on September 03, 2014, 12:42:44 pm
Please do not shoot the messenger but I have been asked to make people aware that Prop Shop is now part of the Swan Group based in Oxfordshire. See last post re contact details.

Stan. {:-{ {:-{ {:-{ {:-{ {:-{ . :-)) :-)) :-)) :-)) :-))
Title: Re: Prop Shop news?
Post by: mudway on September 03, 2014, 11:56:32 pm
Where did my post go to?  :((
Why was it deleted?
I asked who are the Swan Group.  Whoever deleted it might know but others like me have no idea.
Common courtesy would be to notify of changes to posts not just delete them like some Russian censor.  >>:-(
Title: Re: Prop Shop news?
Post by: derekwarner on September 04, 2014, 01:10:10 am
mudway....I did not see your post...nor an mention of a deletion.....but strange things happen with electrons :o....

If your posting was totally non offensive....why not repost it?........the only Swan Group I know make beer {-)...& I am not particularly fond of West Australian water....... Derek
Title: Re: Prop Shop news?
Post by: mudway on September 04, 2014, 01:16:37 am
 All I said was, I think as it didn’t occur to me to make a copy of a post for my files,
Since when did Swans use props? Seriously, who?
 
Agree with you on most WA beer, Tassie does it better although Redback used to be nice.
 
Title: Re: Prop Shop news?
Post by: Martin (Admin) on September 04, 2014, 01:17:40 am
Where did my post go to?  :((
Why was it deleted?
I asked who are the Swan Group.  Whoever deleted it might know but others like me have no idea.
Common courtesy would be to notify of changes to posts not just delete them like some Russian censor.  >>:-(

What this post?!!!

Quote
Sorry but I have to ask the question, since when have swans used props?
 Seriously, WHO?

Someone was doing you a favour!  O0
Title: Re: Prop Shop news?
Post by: mudway on September 04, 2014, 01:25:16 am
No you weren't.  I'm an administrator on another model boat forum, and before we ever delete posts, we send a PM and ask them what they meant and, if considered offensive, ask them to delete it.  If they refuse and it is offensive, we delete. By deleting mine, you simply made the topic look odd as Stan (who I have spoken to) has a reply sitting there which looks out of place as he seems to be replying to nothing.
Please do not shoot the messenger but I have been asked to make people aware that Prop Shop is now part of the Swan Group based in Oxfordshire. See last post re contact details.

Who are the Swan Group and should those of us who use Prop Shop props be concerned?
Title: Re: Prop Shop news?
Post by: ray123 on September 04, 2014, 06:51:46 am
like it says on the cover of the prop shop catalogue   'prop shop is owned by swan precision castings & engineering ltd but simon is still there making the props business as usual    me & a friend visited the prop shop in 2012    great place  seeing simon at work  & yep we brought loads of  props!  '
'an adults sweet shop {-) ''
Title: Re: Prop Shop news?
Post by: Stan on September 04, 2014, 07:26:49 am
To all concerned all was trying to do was to help tugcowboy contact prop shop. Many modellers are not aware that Prop shop is now part of a company called Swan Group based in Oxfordshire. Prop Shop has been part of this group for over two years I thought by supplying contact details for Swan group this would make contacting Prop Shop easier. If I have caused any problems with trying to be helpful I can only apologise. >:-o >:-o >:-o >:-o >:-o >:-o
Title: Re: Prop Shop news?
Post by: T888 on September 04, 2014, 08:45:49 am
Stan,
Fully agree, as regard to the first note "has any one made contact with Prop Shop" I have just received an order two days after placing it with Simon.
Also note I 've always got good service from Prop Shop, even when they changed to Swan Group.
Title: Re: Prop Shop news?
Post by: inertia on September 04, 2014, 08:53:13 am
If I have caused any problems with trying to be helpful I can only apologise. >:-o >:-o >:-o >:-o >:-o >:-o
Stan
I have had very recent cause to understand exactly how you are feeling, but I can't see any reason whatsoever why you should apologise.

Mudway
Do you have any evidence to support your accusation that someone deliberately deleted your post? Granted it was flippant (and not terribly funny, either) but it could equally have been the victim of a system problem. Unfounded accusations are equally as offensive as finding that your post has gone. You wouldn't want to be known as Mud Slinger, would you?
DM
Title: Re: Prop Shop news?
Post by: mudway on September 04, 2014, 09:05:39 am
Inertia,
Refer to the comment above from Martin Admin where he quoted my deleted post. Admin contacted re their deleting after I posted my question about what had happened. Apparently the policy is deletion with no contact or explanation. If you want to know why it was deleted, ask Admin.
The first part might have been flippant but the second asking who were Swan was not as I had, and still haven't any idea ,who the Swan Group might be. I have never had a catalogue which states the fact and can't recall seeing on the old Prop Shop website anything about the Swan Group. I assumed from the posts that they had just taken over the Prop Shop and wanted to find out who they were and what would be happening to the Prop Shop who I do use for props.
M
 
Title: Re: Prop Shop news?
Post by: inertia on September 04, 2014, 09:57:54 am
Mudway
Sorry, mate, but you're not the first person to have had a post deleted without explanation and I very much doubt you'll be the last. If you don't like the policy I can tell you from personal experience that complaining about it will get you nowhere. Policies operated by other Internet forums don't necessarily hold sway here. To paraphrase our cousins across the pond, "it happens; get used to it".

Swan Precision Castings is no more or less than the corporate group which owns and operates Prop Shop as a small subsidiary trading division. From memory it seems much longer than two years since this happened. The original proprietor, Simon Higgins, is still responsible for the day-to-day running of Prop Shop. The only two things which have been obvious since Swan took overall ownership are that the admin and sales service (which could be erratic) are now much better, and the prices have increased considerably. IMHO their props are still the very best available.
DM
Title: Re: Prop Shop news?
Post by: mudway on September 04, 2014, 10:49:39 am
Thanks Inertia,
Mystery solved. Odd a corporate group being into model boating. Must fit in with the Precision Castings from their title. I tend to use the Prop Shop for modern and George Sitek for old i.e. pre 1980s.
S**t happens is the saying that more springs to mind.  %)
M
Title: Re: Prop Shop news?
Post by: inertia on September 04, 2014, 11:17:32 am
Thanks Inertia,
S**t happens is the saying that more springs to mind.  %)
M
You're more than welcome, m'duck. Maybe Swan offered Simon some financial stability/administrative support/whatever in return for his expertise in small batch lost-wax casting - we can only guess, except that it seems to have worked. I've not tried George's props but I know those who have (mainly on models of naval vessels) and swear by them.
As for that saying, that's why I qualified it with the words "to paraphrase" - you can have posts deleted on here for lesser crimes than that (can't you, Martin?)!  8)
DM
Title: Re: Prop Shop news?
Post by: Martin (Admin) on September 04, 2014, 11:51:40 am
 :-))
Title: Re: Prop Shop news?
Post by: Subculture on September 04, 2014, 01:16:07 pm
Prop shop have been part of Swan group for several years now. Prices went up considerably when that happened. I think part of the problem was that lead times were getting very long, and Simon was having problems keeping up with the demand.

Still the only game in town for cast bronze props, all the other makes are fabricated from stock materials.
Title: Re: Prop Shop news?
Post by: Calimero on September 04, 2014, 01:47:59 pm
I ordered props a few weeks back, and a custom length (shorty !) shaft and stuffing tube (my father wants to build a "thing" for his desk). Got the parts (in France) ten days after I ordered by email and paid through Paypal.
Title: prop shop props
Post by: City trawler on January 15, 2015, 05:34:33 pm
Evening all. I'm looking at getting a prop shop propeller. For a single screw boat will I need a L/H or R/H from them
Title: Re: prop shop props
Post by: Colin Bishop on January 15, 2015, 05:41:15 pm
So what are you asking? Their web site gives all the details I think.
Title: Re: prop shop props
Post by: City trawler on January 15, 2015, 05:43:01 pm
I'm just about to order a prop and kort nozzel from prop shop but not sure if I need L/H or R/H prop
Title: Re: prop shop props
Post by: morley bill 1 on January 15, 2015, 05:57:09 pm
if your not sure ring simon at prop shop to  get the best advice......bill...
Title: Re: prop shop props
Post by: Colin Bishop on January 15, 2015, 05:57:29 pm
It shouldn't really matter as you can just change the motor rotation as needed. However a LH prop will tend to screw itself onto the shaft when going ahead which makes it a bit more secure although you should always use a locknut.

Colin
Title: Re: prop shop props
Post by: City trawler on January 15, 2015, 05:59:50 pm
Thank you colin
Title: prop shop
Post by: MadMax on April 01, 2015, 09:49:38 pm
hi all
      this will have already been on Mayhem but I can't find it so here goes...
      can somebody tell me how to work the size of props out please on prop shop
      it could be me being a bit thick
                                                                   regards
                                                          madmax
Title: Re: prop shop
Post by: Subculture on April 01, 2015, 10:34:29 pm
Simon doesn't seem to have a standard system, so the the way the sizes read depend on the type of prop. It's not at all logical, but there we are.

In each category there is a clickable link labelled 'Full description'. if you click on that a window opens up telling you how to read the data for each prop type.
Title: Re: prop shop
Post by: essex2visuvesi on April 01, 2015, 11:53:24 pm
I found the easiest way is to email or call if you're not sure. tell them what you need and they will suggest the right ones
Title: Re: prop shop
Post by: Howard Q on April 02, 2015, 12:03:34 am
Hi.
What ever method you use you will end up with excellent service and first class props, I have used them for years and can't fault them. Howard Q. :-)) :-))
Title: Re: prop shop
Post by: hmsantrim on April 02, 2015, 02:02:19 am
Hi Max.
 there is a pdf file there which gives the sizes in imperial and metric with the item code mumber.
http://www.prop-shop.co.uk/documents-download.php (http://www.prop-shop.co.uk/documents-download.php)
 
 frank
Title: Re: prop shop
Post by: bj on April 05, 2015, 10:05:25 am
      this will have already been on Mayhem but I can't find it so hear goes...
      can somebody tell me how to work the size of props out please on prop shop


Yes. See http://www.modelboatmayhem.co.uk/forum/index.php?topic=37609.msg377048#msg377048 (http://www.modelboatmayhem.co.uk/forum/index.php?topic=37609.msg377048#msg377048)


(hopefully the correct link)
Title: Re: prop shop
Post by: RAAArtyGunner on April 05, 2015, 12:16:56 pm

Yes. See http://www.modelboatmayhem.co.uk/forum/index.php?topic=37609.msg377048#msg377048 (http://www.modelboatmayhem.co.uk/forum/index.php?topic=37609.msg377048#msg377048)


(hopefully the correct link)

BJ,
The link is correct and works but the image is blurred when enlarged to aid reading, probably needs to be re-posted at a larger size.
Title: Re: prop shop
Post by: chuffy on April 06, 2015, 08:57:10 am
Using the link from Frank is probably the safest way of getting the prop you want and reading the code for each type of prop, failing that as others have said, give Simon a ring to make sure.


Best bet is to get one of their catalogues, hours of reading and stuff you didn't know at you fingertips anywhere.



Paul
Title: Prop Shop / Protean Design
Post by: sparkey on September 16, 2015, 11:07:37 am
 >:-o Hi,guys, has anyone had trouble with the Prop Shop site, I wanted to order a new steam prop, when I try to type in anything it does not register any letters, so I thought I would try again later but after leaving the site I could not type in anything at all on any site, I cured this by rebooting the computer and everything returned to normal, twice this has happened to me so might have  to phone them the order,has this happened to anyone else or is it just me, if it has happened to anyone do they know about it......Ray  :(( :(( :(( :((   
Title: Re: Prop Shop
Post by: destroyer42 on September 16, 2015, 11:32:28 am
Hi Sparkey,
Give Simon a ring at prop shop.

Destroyer42
Title: Re: Prop Shop
Post by: GrahamD on November 10, 2015, 06:12:46 pm
Is Prop Shop still going ?


Sent 2 emails last week (using on-line contact on their web site) and telephoned a couple of times (Monday & Tuesday). No replies, no answers.


Maybe they are on vacation ?
Title: Re: Prop Shop
Post by: unbuiltnautilus on November 10, 2015, 06:18:22 pm
They were at the Warwick show over the weekend.
Title: Re: Prop Shop
Post by: sparkey on November 10, 2015, 07:03:59 pm
 :-)) I got my order thanks,yes they are still trading making their first class props.....Ray :-))   
Title: Re: Prop Shop
Post by: GrahamD on November 10, 2015, 07:08:25 pm
Ok, will try again tomorrow
Title: Re: Prop Shop
Post by: Stan on November 10, 2015, 08:18:25 pm
HI Graham D try this number  01295 263134 Prop Shop is now part of the Swan group of foundries. Contact Swan and ask for Prop Shop.

Stan.
Title: Re: Prop Shop
Post by: Martin (Admin) on November 11, 2015, 01:33:10 am
 
Simon was doing good business ant the Warwick show on Saturday! 
Title: Re: Prop Shop
Post by: GrahamD on November 11, 2015, 05:38:46 pm
Spoke to Simon today, who gave me the part numbers and told me to order on-line which I did, however I expected to get a confirmation email and just got the following, and nothing else  {:-{


"Please be advised that from Monday 21st September I no longer work for Swan, however my emails are being checked regularly and will be replied to"
Title: Re: Prop Shop
Post by: Netleyned on November 11, 2015, 06:23:15 pm
Strange if that Email was from Simon, as he was on
the stand at Warwick.
Is there a bit of skuldugery going on from a disgruntled
ex employee stirring it?

Ned
Title: Re: Prop Shop
Post by: GrahamD on November 11, 2015, 06:30:01 pm
Subject was


Out of Office: ORDER ID: 2581 Prop Shop Store


Sender was Dawn Obrian
Title: Re: Prop Shop
Post by: inertia on November 11, 2015, 11:24:32 pm
Phew! No 'iggins = no Prop Shop. I wouldn't want to think about the alternatives - that's if if there are any.
Title: Re: Prop Shop
Post by: timbo on November 12, 2015, 08:36:22 am
Something must be happening, they took a payment from my account today for a telephone order.
Title: Re: Prop Shop
Post by: GrahamD on November 14, 2015, 01:44:11 pm
Something must be happening, they took a payment from my account today for a telephone order.


Did you get your order ?
I see they took the funds 11th, but unless £4 is 2nd class postage for 2 props, they still havent arrived.
Title: Re: Prop Shop
Post by: inertia on November 14, 2015, 03:05:33 pm
This from their Homepage:

"The popular propellers and accessories that we have in stock can usually be shipped out in a matter of days. However, because most propellers and accessories are hand made to order, delivery is typically 3 - 6 weeks from date of order."

They've never let me down. Have patience; their service has improved a great deal since Swan took over.

Dave M
Title: Re: Prop Shop
Post by: timbo on November 14, 2015, 06:01:58 pm
Mine arrive yesterday, can't understand why there is a problem.
Title: Re: Prop Shop
Post by: GrahamD on November 14, 2015, 07:00:33 pm
 {:-{  nor do I
Title: Re: Prop Shop
Post by: carlmt on November 15, 2015, 12:41:57 am
I may be mistaken, but whilst Swan seem to 'own' the business, it is Simon - I think on his own - that produces the props.
 
Swan admin team post out the props - and it could be that THEY have dropped the ball on your order.  It happened to me a short while back where they didn't address the package correctly and it turned up back at their office.  I had a very apologetic call from Simon about it.  Give him a call........
Title: Re: Prop Shop
Post by: inertia on November 15, 2015, 09:23:58 am
Come on! Three days??
Please let's have some sense of reality here. Not all businesses work 24/7, have infinite stocks and use couriers who will collect in the small hours of the morning. These props are hand-made to order. How many of you guys order 'boxed goods' from Hobbyking and wait several weeks for them? Why is that acceptable and yet a three-day delay from a UK supplier - who actually states on his website that orders can take weeks - is a problem?
Frankly I get ****** off whenever someone who doesn't receive a ricochet response to an order or an E-Mail comes on here spreading doom, gloom and alarm. It's not fair to the trader and it's not necessary. Please stop it, chaps.
DM
Title: Re: Prop Shop
Post by: GrahamD on November 15, 2015, 11:19:58 am
Come on! Three days??
Please let's have some sense of reality here. Not all businesses work 24/7, have infinite stocks and use couriers who will collect in the small hours of the morning. These props are hand-made to order. How many of you guys order 'boxed goods' from Hobbyking and wait several weeks for them? Why is that acceptable and yet a three-day delay from a UK supplier - who actually states on his website that orders can take weeks - is a problem?
Frankly I get ****** off whenever someone who doesn't receive a ricochet response to an order or an E-Mail comes on here spreading doom, gloom and alarm. It's not fair to the trader and it's not necessary. Please stop it, chaps.
DM

I wasn't moaning as I didnt get an email confirming order I just asked if this was the norm and if others had got their orders. I accept maybe they make everything to order but do think an order acknowledgment does not hurt. To say nothing of the strange email I did get.
Title: Re: Prop Shop
Post by: inertia on November 15, 2015, 12:04:04 pm
Order Acknowledgments are not issued for on-line mail order transactions by every supplier and if Prop Shop's system isn't configured to produce one then you simply won't get one. The Terms and Conditions of ordering are plain from their website, as I have reproduced it above, and it doesn't mention issuing acknowledgments anywhere. Prop Shop have done nothing wrong here except maybe forgotten to remove the Out of Office message from an ex-employee.
Logically if Prop Shop have taken money from your account then they must have received your order and are in a position to despatch the goods. Here is another extract from their website (the underlining is mine):

"If using Paypal please note that the Paypal authorisation is NOT a confirmation of payment. We do not take payment at the time of ordering but only when we are ready to ship the goods. As your authorisation is only valid for 30 days we endeavour to ship all on-line orders within this time-scale. Similarly, payment by credit card is not taken at the time of ordering but only at the time of delivery."

I think that's pretty clear. Whatever your intention was, it's difficult not to see your posting as yet another airing of a petty grievance against another supplier. If you have one then I suggest you take it up with them.
DM
 
Title: Re: Prop Shop
Post by: GrahamD on November 15, 2015, 12:13:26 pm
Whatever your intention was, it's difficult not to see your posting as yet another airing of a petty grievance against another supplier. If you have one then I suggest you take it up with them.
DM


Wrong, I only raised it as I do not know the company and have never used them before, and just wanted to know "if this is the norm".


I have no wish to deflame them or have a "petty grievance" against them or any other supplier.


I'm sorry you feel otherwise, but nothing bad was inferred by me or suggested.
Title: Re: Prop Shop
Post by: BFSMP on November 15, 2015, 05:17:04 pm

Did you get your order ?
I see they took the funds 11th, but unless £4 is 2nd class postage for 2 props, they still havent arrived.

Forgive me for butting in on this, but am I right in thinking that you placed your order for two hand made propellers last Wednesday and are getting worried because they have not arrived by Saturday?

Is that not a little impatient before getting worried about the demise of a company that seems to have been going for some years from what I read on here.

Jim.
Title: Re: Prop Shop
Post by: GrahamD on November 15, 2015, 05:38:27 pm
Forgive me for butting in on this, but am I right in thinking that you placed your order for two hand made propellers last Wednesday and are getting worried because they have not arrived by Saturday?

Is that not a little impatient before getting worried about the demise of a company that seems to have been going for some years from what I read on here.

Jim.


Was told they were stock items when I rang, if they have to be made and will take weeks, so be it, then I shall be more patient.
Title: Re: Prop Shop
Post by: gerard on December 23, 2015, 05:13:18 pm
Hi, Sent an order to Prop Shop four days ago, items recd this morning, good service for me and close to Xmas.
 Gerard
Title: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: inertia on February 24, 2016, 11:17:27 pm
I wonder if anyone else has had a payment to PropShop "suspended for review" by Paypal? This has happened twice in succession to me.
I'm annoyed because not only did Paypal not tell me that my payment had been suspended but they give no explanation and no estimate of how long this "review" is going to take. At best this makes it look like I haven't sufficient funds to pay for the props (there's plenty in there) and at worst that my account - or Prop Shop's - is somehow suspect.
DM
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: essex2visuvesi on February 25, 2016, 12:34:24 am
I wonder if anyone else has had a payment to PropShop "suspended for review" by Paypal? This has happened twice in succession to me.
I'm annoyed because not only did Paypal not tell me that my payment had been suspended but they give no explanation and no estimate of how long this "review" is going to take. At best this makes it look like I haven't sufficient funds to pay for the props (there's plenty in there) and at worst that my account - or Prop Shop's - is somehow suspect.
DM


I've also had this happen a few times recently with well respected sellers that I have dealt with on several previous occasions
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: Captain fizz on February 25, 2016, 07:17:00 am
That's interesting, l have just placed an order with Propshop and paid with PayPal, I will let you know how I get on.
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: inertia on February 25, 2016, 09:24:28 am
I've now a very informative and helpful reply from a chap called Ken at Paypal HQ. I'll pass it on as I think it's useful for others: With a basic authorisation, your payment will show as 'Pending' in your PayPal account until the merchant captures it. A capture is when funds move from your PayPal account to a merchant's PayPal account. After the capture the transaction will show as 'Complete' in your account and you will be notified in an email from PayPal that your payment is captured.Merchants can capture the payment straight away; however in some instances they may need to capture the payment at a later date. For example they may need to confirm item availability, assemble your goods or account for late changes to the order.
In other words, PropShop have not yet taken the money from the account because they don't currently have any of the right size props in stock. It has, however, been identified in my account as money which will be transferred once PropShop send the props and take payment. It's thus been taken into account in calculating the balance of the account available for further purchases. I've suggested to Ken that this explanation of "PayPal has placed a temporary hold while we're reviewing it" might appear in their standard E-Mail reply and also as part of the FAQs on their website.

Dave M
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: radiojoe on February 25, 2016, 09:32:42 am
I think Paypals wording "suspended for review"  suggests that something is wrong with the transaction,  Pending would be far better. ;)
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: Colin Bishop on February 25, 2016, 09:58:32 am
A similar thing happens with credit cards. I bought some air tickets recently but the transaction did not show up on my account for several days but my available credit limit went down immediately the purchase went through. Apparently a lot of organisations place an immediate hold on your account and then put the transaction on the next batch they process.

Colin
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: sparkey on February 25, 2016, 09:59:14 am
I wish some other suppliers would do this instead of taking your money when things are not in stock,just saying.....Ray.
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: essex2visuvesi on February 25, 2016, 11:00:22 am
I've now a very informative and helpful reply from a chap called Ken at Paypal HQ. I'll pass it on as I think it's useful for others: With a basic authorisation, your payment will show as 'Pending' in your PayPal account until the merchant captures it. A capture is when funds move from your PayPal account to a merchant's PayPal account. After the capture the transaction will show as 'Complete' in your account and you will be notified in an email from PayPal that your payment is captured.Merchants can capture the payment straight away; however in some instances they may need to capture the payment at a later date. For example they may need to confirm item availability, assemble your goods or account for late changes to the order.
In other words, PropShop have not yet taken the money from the account because they don't currently have any of the right size props in stock. It has, however, been identified in my account as money which will be transferred once PropShop send the props and take payment. It's thus been taken into account in calculating the balance of the account available for further purchases. I've suggested to Ken that this explanation of "PayPal has placed a temporary hold while we're reviewing it" might appear in their standard E-Mail reply and also as part of the FAQs on their website.

Dave M


Makes sense, but the email they send seems a bit ambiguous
I should have kept the email
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: inertia on February 25, 2016, 11:20:14 am

Makes sense, but the email they send seems a bit ambiguous
I should have kept the email

They didn't send anything until I went looking for a reason why I'd not had my props (again). The "Paypal has placed a temporary hold....." message came up only after drilling down several layers from the My Account screen. As far as 'ambiguous' is concerned, it's more than that - it's downright misleading. They aren't 'reviewing' anything. Swine!!
DM
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: morley bill 1 on February 25, 2016, 02:50:22 pm
Don't have apaypal account and manage to deal with every body I need it just looks like a lot of bull...t to me   Bill..
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: inertia on February 25, 2016, 03:36:28 pm
Don't have apaypal account and manage to deal with every body I need it just looks like a lot of bull...t to me   Bill..
Assuredly it is, Bill, but unfortunately you have to have a Paypal account if you want to buy off E-Bay. Having already set one up it's then a lot easier to use for on-line purchases than digging around for a card.
Despite that I shall use a debit or credit card in future, even though Propshop will have the money before the goods are ready for despatch. It's not as if they're a suspect business (unlike some we might mention....) and the interest on twenty quid for a few days is vanishingly small. I don't really care that Paypal will lose their commission on the transaction. It's bull-free!
DM
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: Netleyned on February 25, 2016, 04:49:45 pm
In my dealings with PropShop my card has not been debited until the
day of dispatch.


Ned
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: inertia on February 25, 2016, 04:54:28 pm
In my dealings with PropShop my card has not been debited until the
day of dispatch.
Ned
That's settled it, then! Paypal can go whistle...
DM
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: Netleyned on February 25, 2016, 05:24:32 pm
PayPal deal with thousand of sellers that grab the payment as soon as.
Good established traders who only take payment when goods are ready
to dispatch may flag up on pp as a slow or problem transaction.
Action was one of these traders. :-)) :-)) :-))


Ned.
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: Norman Castle on February 25, 2016, 05:47:55 pm
Ref Ebay, am I the only one who's noticed more and more sellers marking the order "dispatched" when in fact all they've done is seen what you want and checked that they have it in stock?
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: morley bill 1 on February 25, 2016, 10:24:41 pm
I have delt with propshop for many years by card and have had a first class service and have no interest in ebay  just remember were the ones with the money  Bill..
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: NFMike on February 25, 2016, 10:34:30 pm
A similar thing happens with credit cards. I bought some air tickets recently but the transaction did not show up on my account for several days but my available credit limit went down immediately the purchase went through. Apparently a lot of organisations place an immediate hold on your account and then put the transaction on the next batch they process.

Colin

If I check either my credit card or current account online they display both a current balance and amount available. The difference is items that are known to be coming in the next few days - transactions for CC and usually direct debits on the current account.
I don't see anything suspicious or underhand with this; it's obviously a sensible precaution to help people who carelessly go overdrawn/over limit and incur charges to avoid doing so.
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: NFMike on February 25, 2016, 10:37:55 pm
Despite that I shall use a debit or credit card in future, even though Propshop will have the money before the goods are ready for despatch. It's not as if they're a suspect business (unlike some we might mention....) and the interest on twenty quid for a few days is vanishingly small. I don't really care that Paypal will lose their commission on the transaction. It's bull-free!
DM
At the moment the interest on £20 for a few years is hardly noticeable  :-)
Paypal may lose their commission, but the credit card company will get it instead  :((
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: inertia on February 25, 2016, 11:05:56 pm
At the moment the interest on £20 for a few years is hardly noticeable  :-)
Paypal may lose their commission, but the credit card company will get it instead  :((
Quite......but the point was that Paypal WON'T.
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: RAAArtyGunner on February 26, 2016, 04:50:24 am
Quite......but the point was that Paypal WON'T.

 O0  :-)) O0 :-)) O0 :-))
Title: Re: Prop Shop
Post by: Flundle (Speedline Models) on March 08, 2016, 06:20:28 pm
Chaps, for information Simon is now doing his own thing again and has finished at Swans. He is looking for some new premises at present but is still producing. Indeed he's doing stuff for me right now.

Title: Re: Prop Shop
Post by: SailorGreg on March 08, 2016, 06:26:09 pm
I hope all goes well for him.  Where would we be without him?  Reliable high quality, big range of props and great service.  Good luck Simon!
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: carlmt on March 08, 2016, 08:46:31 pm
I have a Paypal account (personally and now with Linkspan), but on the personal account I never keep any money on it.  If I buy anything (or even pay my utility bills) through Paypal, it comes directly off my debit card.
 
As for the account with Linkspan, I am slowly losing the will to live in trying to deal with Paypal and setting up the checkout page of our website.  Trying to get hold of anyone there who can talk no-nonsense English to me is nigh-on impossible  >>:-(
 
I agree that the Payment withheld for review malarkey is very misleading.  If it stated the actual truth - that the merchant has not yet collected his payment because.........and here the merchant should be allowed to post a standard message as to why.....then we would all know not to panic.  I do like the fact that this facility is possible though, as a potential supplier.
Title: Re: Paypal and Prop Shop (aka Swan Precision Castings)
Post by: justboatonic on March 08, 2016, 10:07:41 pm
Cant speak for Paypal except they're a bunch of crooks imvho but, i do work in the Credit Card industry.

There are a couple of reasons why money isnt taken or the transaction 'posted' to your card account immediately you make the transaction.

One is where the merchant will do a check that you have available balance to pay for goods. This is usually a big ticket item and very common when checking in at a hotel. The reception will ask for your card and ask you to insert your PIN as soon as you arrive. No funds are taken from your card account just a check that you have enough 'available balance' for when the time comes for money to change hands. When you check out a few days later, the transaction is then posted to your account and a debit to the merchant's account made.

Second is usually in the case of a small business who may only commit all transactions to their bank at the end of the week. For example you go in and buy something by card but when you check your statement, you see the transaction was not debited until a few days later.

I wouldnt advise using PP for anything of £100 or more. You dont get Section 75 protection by PP even if you have a credit card assigned to your PP account. Your card issuer is also unlikely to accept any responsibility under S75 on a card transaction of £100 or more via PP as they say PP act as an intermediary and your transaction was not directly with the merchant.
Title: Re: Prop Shop
Post by: morley bill 1 on March 09, 2016, 09:58:32 am
That's good news hope Simon does well and circulates his new details on mayhem   Bill..
Title: Re: Prop Shop
Post by: tugmad on March 17, 2016, 04:01:49 pm
Is anybody else having problems with Prop Shop,I ordered a prop 6 weeks ago the order taken by Simon, but it all seems to have gone to pot now as after phone calls every week for the last 3 weeks to a guy called Allan all I am getting are the same excuses we have cast it but it was porous and have to make a new one.
I called again today at 3.45 pm and was told to call again tomorrow as everybody had gone home.
The problem is I need a 5.75" 4 bladed kort prop not something anybody has on the shelf,so without Simon it looks as though I will have to wait until they get their act together,blooming annoying.


Where are you Simon.
Title: Re: Prop Shop
Post by: Flundle (Speedline Models) on March 17, 2016, 06:40:56 pm
Simon has left Swan castings to go back to doing his own thing (thank goodness) and is gettable at 01789 565228 or 08977193759.

Title: Re: Prop Shop
Post by: tugmad on March 18, 2016, 01:24:09 pm
I had an e mail from Swan Castings this morning,after several phone calls and a message to the web site,
They are going to cast my prop today,so watch this space.
Title: Re: Prop Shop
Post by: Captain fizz on March 18, 2016, 01:51:04 pm
So, is Simon still part of Propshop or is he forming a separate operation?
I have a couple of Kort props on order.
Title: Re: Prop Shop
Post by: tugmad on March 18, 2016, 03:00:38 pm
Hi, as far as I can make out from what Simon says he has now broken away from Swan and is looking to start casting on his own as soon as he gets suitable premises ,
Swan state in their e mail this morning  that they are now gradually catching up on their back orders,my order No was in the  early 40s and they were going to cast it today, so fingers crossed they will soon catch up.  Geo.
Title: Re: Prop Shop
Post by: Captain fizz on March 18, 2016, 03:11:52 pm
Thanks for that George.


Simon.
Title: Re: Prop Shop BIG PROBLEMS
Post by: tugmad on April 05, 2016, 04:54:49 pm
The latest in the saga of my prop shop ordered prop,after the March 18th promise they sent me a prop,but it was 3/4 of an inch too big on the dia and had huge great rounded blades not a kort type as ordered, so it was sent back to them at a cost of £8.50 plus they had taken the payment of £132.00 for the prop.They then told me that the could not make a prop that size, so I sent them pictures of the one that they made me last year the same as I want now.
After several e mails and phone calls at my expense they finally e mailed me last Tuesday with the promise of a new one by the end of last week, So still no prop yesterday or today so more phone calls to them with promises of return calls from Chris Phillips the quality control manager, still no return calls and no sign of my prop, I think that they have now really lost the plot with the going of Simon, it is now 12 weeks since the order went in and I am really getting annoyed now.
Title: prop shop
Post by: EJL on April 20, 2016, 07:12:14 pm
On Monday I ordered 2 x P29 racing props from prop shop. Arrived today(good service). Unfortunately they are stamped P29 but they are most certainly not the are 27mm.?
 I am contacting them  by e mail and will see what is offered by way of explanation. Hopefully this is just a hic up caused  by Simon leaving.  In view of the concern caused by Simon's departure from prop shop I thought it appropriate to post this information. First time I have had any problems going back 25 years.
Title: Re: prop shop
Post by: BFSMP on April 20, 2016, 07:22:48 pm
Should such simple and minor mistakes really be aired in public BEFORE, you have even tried sorting it out with them.

At least give them a chance to sort things out before you begin to air what sounds like a grievance on a public forum.

They have rights too.

Jim.
Title: Re: Prop Shop big problems.
Post by: tugmad on April 20, 2016, 07:36:49 pm
well after 12 weeks I have finally got my prop,but not until more phone calls which were promised to be answered but no avail so more e mails were sent and eventually I got an answer from them saying that it was being finished that day and would be in the post that evening, wrong again it was not sent until 3 days later, but at least I finally have it and I am now still waiting for my £8.50 return postage to returned to me,The accounts dept of Swan do not want anything to do with props unless it is to take the money for them.


They are definitely off of my Xmas card list now.
Title: Re: Prop Shop
Post by: Fastfaz on April 20, 2016, 07:56:56 pm
     Having spoken to Simon personally at Ellesmere re the problems at Swan i.e. directly from the horses mouth! He, quite rightly has decided to find his own premises and deal with all his enquiries/orders himself after all the grief he has had from the Swan switchboard  (as in EU non English personnel which I also had problems with as in I will pass on your message etc,etc) staff not passing on messages or requests. I understand the frustrations by anyone who is waiting for an order but hey guys n gals give him a bit of space! preferably where he can do his great work he can't do this overnight.
          Faz. O0 O0 O0 O0 O0 O0 O0
Title: Re: Prop Shop
Post by: tugmad on April 20, 2016, 08:04:09 pm
Hi Faz we are not saying anything about Simon at all ,it is Swan Castings aka Prop Shop that we are having our problems with, it is very frustrating trying to deal with people who will not answer phone calls or e mails and who blatantly tell porky,s about orders.
I spoke to Simon when my problems first started and he is looking for premises to start over. He was the brains behind prop shop props and they are like a headless chicken now.
Title: Re: Prop Shop
Post by: TugCowboy on April 21, 2016, 07:21:40 am
Hi Guys,

I had some problems with identifying a replacement prop and used prop shop recently to help.
The first one was too small and needed replacing so I sent it back and not only did they replace it with a larger (10mm larger!) for no extra cost, but it was custom skimmed to exactly fit the unusual Kort Nozzles that I had and delivered back to me within a week of sending the first one back.

The work was absolutely excellent and communications was even better. I only dealt with them via email and at first used their main contact address and the one on the order confirmation which used to go, I think, to Dawn but ended up in the end speaking to Chris Phillips their QA Manager who couldn't have done more to help.

I've been a HUGE fan of Simon's work and advice for as long as I've been in to model boating and will certainly support him fully in his own ventures but in the meantime I don't think it's worth writing off Prop Shop.

If you do get issues then don't use the main contact email address or the one on the order confirmations as I think that Dawn has now left. Try chris.phillips@swangroup.co.uk and hopefully you'll get somewhere.

Alex
Title: Re: Prop Shop
Post by: 16-21 on April 21, 2016, 02:21:09 pm
Hi All,


I gave Simon a call on one of the numbers above.
And i've placed an order with him for Kort Nozzles and matching props.
Simon did say that he was trying to get upto speed on things and can do casts upto a max of 100mm
he believe's that mid may should be the dispatch time for my order.

With regards to Swan/propshop
i can fully understand there position and that they have been struggling since Simon departed
However the various part numbers they supplied for there props and korts, did not match up there was minimal clearance for the prop or 6-10mm space between the kort and prop.
I have know doubt they will be back up to speed soon enough, and will sort through there issues.
Title: Re: Prop Shop
Post by: inertia on April 21, 2016, 02:43:53 pm
I have one of Simon's business cards which he gave me at the Coalville show. If anyone would like either his landline/mobile numbers or his E-Mail address then please PM me and I'll pass them on. He now trades as "Protean Design - Model Engineering, Model Parts, Restoration and Prototypes", although I don't know the reason for the South African reference.
DM
Title: Re: Prop Shop
Post by: EJL on April 21, 2016, 05:21:54 pm
I have had an absolutely first class resolution to my problem. The quality control manager Chris Phillips sorted it out very quickly. They have had a very steep learning curve since Simon left and errors have occurred but things are rapidly improving. I feel happy that any future order will be dealt with correctly.
Title: Prop shop
Post by: T33cno on March 21, 2017, 09:23:31 pm
Anyone else experiencing the mushroom treatment from them?
Placed my order on the 9th, emailed them twice and completely ignored!
I'll phone them tomorrow and kick off!
Title: Re: Prop shop
Post by: MartinL on March 22, 2017, 06:42:42 am
Now you mention it, I tried four times over the weekend to place an Internet order, went through all the registration process only to be told that "your details don't match those on our records", which seemed weird because I,ve never dealt with them before.
I gave up, vowing to ring them during week, which as yet I haven't done.


Martin
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 06:53:44 am
It may be connected with Simon breaking company with them
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 07:06:24 am
I did not know about the break away from prop shop until after I placed my order. If I can get in touch with them I either want my props pronto or a cancellation confirmation.
I have the details of Simon and his new company if you want me to post them?
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 07:12:57 am
I've pmd you :-))
Title: Re: Prop shop
Post by: MartinL on March 22, 2017, 07:23:28 am
Many thanks, I'll give him a ring.


Martin
Title: Re: Prop shop
Post by: Paul2407 on March 22, 2017, 07:35:32 am
Ah this is interesting I placed an order on the 13th for a pair of props maybe I should have gone elsewhere? I'll give it a few more days and see what happens then give him a ring If I don't get any joy, I've never used him before is he/ they usually ok?
Title: Re: Prop shop
Post by: bj on March 22, 2017, 08:00:45 am
I have the details of Simon and his new company if you want me to post them?


Big secret?
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 08:19:54 am

Big secret?


I don't have a grasp of forum rules
Is it ok to post
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 08:20:50 am
It can always be deleted
I think the company is now Protean?
Simon Higgins  01789 565228 (http://www.modelboatmayhem.co.uk/forum/tel:01789 565228) or  07977195759 (http://www.modelboatmayhem.co.uk/forum/tel:07977195759) or simonhiggins181@btinternet.com
Title: Re: Prop shop
Post by: Netleyned on March 22, 2017, 08:51:05 am
You're OK, Simon's details are already on the Forum
in another post.
Traders are ok, it's private contact details
that need to be kept off an open forum.


Ned
Title: Re: Prop shop
Post by: boat captain on March 22, 2017, 09:13:26 am
I have posted his details several times in the past.
Title: Re: Prop shop
Post by: Stan on March 22, 2017, 11:50:13 am
HI Guys hope this may be of interest. I bought this at Ellesmere Port I needed a dummy prop for my Macs Mouldings outboard. Protean design came up with the goods a 8mm 3 blade prop. These props are threaded M2 and are  designed for very small models

Stan
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 12:18:45 pm
I've cancelled with prop shop and ordered from Simon
Prop shop say they have a 6 week lead time  {-)  taking the Mick  >>:-(
Title: Re: Prop shop
Post by: Bob K on March 22, 2017, 01:34:18 pm
I recently tried to order from them,  6 phone calls in 5 days, each time "He is not at his desk at the moment".
Towards the end they gave me his email address and suggested I wrote to him.
Twice, two days running.  Eventually I got a reply but after a week I had ordered something similar elsewhere.
The 4 to 6 week lead is usual for anything custom.
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 02:00:01 pm
Simon is also more than £20 cheaper
Title: Re: Prop shop
Post by: Paul2407 on March 22, 2017, 08:03:38 pm
I've cancelled with prop shop and ordered from Simon
Prop shop say they have a 6 week lead time  {-)  taking the Mick  >>:-(

If that's the case then I will cancel too I've not been given any indication that the order would be any longer than the approx 3-5 working days (which it's gone over already) I will ring tomorrow and if not being despatched soon I will cancel, what's Simon's lead time currently?I wonder how much he will charge for 2x 50MM M4 counter rotating props 4 blades
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 09:12:00 pm
I imagine it depends on the order Paul. Mine were "in stock"
Title: Re: Prop shop
Post by: Paul2407 on March 22, 2017, 09:15:57 pm
Cool thanks I'll give the prop shop a ring tomorrow and see what's happening then go from there, I'm in no real rush for them so no major if it's going to be another week or so but I would like to know and be given an honest delivery time because if it's 6 weeks I can cancel and order elsewhere  :-))
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 09:18:43 pm
Cool thanks I'll give the prop shop a ring tomorrow and see what's happening then go from there, I'm in no real rush for them so no major if it's going to be another week or so but I would like to know and be given an honest delivery time because if it's 6 weeks I can cancel and order elsewhere  :-))
It is Chris Phillips you need to speak to at prop shop. He was also in a meeting today and chose to finally reply to my email rather than call me back.
Title: Re: Prop shop
Post by: Paul2407 on March 22, 2017, 09:21:30 pm
Thank you T33cno very helpful again  :-)  I will call tomorrow and update on here what I get told
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 09:23:07 pm
Judging by the 6 week delivery it looks to me like they're subbing it out to china  {-)
If they're really so busy they should step up to the mark, bad business  :((
Title: Re: Prop shop
Post by: Paul2407 on March 22, 2017, 09:26:20 pm
Yes that is poor, and let's face it probably poor quality brass if it's being subbed to China  <*< if I wanted cheap rubbish I would have ordered from there direct still be quicker than 6 weeks
Title: Re: Prop shop
Post by: T33cno on March 22, 2017, 09:37:07 pm
They're bronze
Title: Re: Prop shop
Post by: Paul2407 on March 22, 2017, 09:39:36 pm
Ah even better  :-)) 
Title: Re: Prop shop
Post by: 16-21 on March 22, 2017, 11:29:31 pm
Guys your better going Direct to Simon himself
He started prop shop
And with regards to him being cheaper by £20 or so
It's because he started up to make props for modellers at reasonable cost.


It's seems Propshop is living on the name and old reputation.
its a shame really as the name once stood for a good quality product and you always received a reply
Now not so much.



Title: Re: Prop shop
Post by: Paul2407 on March 23, 2017, 11:52:47 am
Just been told the estimated delivery for mine was another 4 weeks so have cancelled and will order from Protean (Simon) once I get 5 mins peace, thanks for the heads up chaps I would have been waiting weeks if  it wasn't for you  :-))
Title: Re: Prop shop
Post by: T33cno on March 23, 2017, 07:52:08 pm
Mine arrived  :-))  £64 two days rather than £86 six weeks  O0
Title: Re: Prop shop
Post by: RAAArtyGunner on March 24, 2017, 07:57:36 am

Is that sort of pricing limited to locals only??????
Title: Re: Prop shop
Post by: Stan on March 24, 2017, 08:14:48 am
P/M sent. Would think not subject to any taxes/ shipping.

Stan.
Title: Re: Prop shop
Post by: T33cno on March 24, 2017, 11:52:38 am
 :-)  was actually £62 Simon gave me free postage
(https://photos.smugmug.com/Portgarth-build/i-P8qWH65/0/L/IMG_0859-L.jpg)
Title: Re: Prop shop
Post by: Paul2407 on March 24, 2017, 12:32:09 pm
they look really nicely made, hopefully I'll get around to ordering from Simon today got sidetracked yesterday
Title: Prop Shop closed
Post by: Brian60 on January 06, 2018, 11:30:10 am
I just picked this up on another forum.....

There is a notice of closure on their website.

http://prop-shop.co.uk/

All is not lost though, as the gap has been filled.......

https://www.facebook.com/pg/Danatprotean/posts/

I do not know the ins and outs of it all, but the person on the facebook group originally kicked off the prop shop outfit, from what is shown on facebook it looks nice kit.
Title: Re: Prop Shop closed
Post by: inertia on January 06, 2018, 12:22:31 pm
Simon Higgins is Protean Design and it was him who started Prop Shop. I have bought props from him since he left Swann Castings and can confirm that the quality is still the best you can get and the prices are now much lower than Swann's. Details are

Title: Re: Prop Shop closed
Post by: Neil on January 07, 2018, 08:36:06 pm

I have had props from Simon from before and during his association with Swann, and even after they went up in price during Swann's reign, they were beautifully made, some cast but always well balanced, and I wouldn't buy any others....he designed special propellers for my Ambulance launches, and sponsored my Loch Ness charity sail by donating 2 x 92mm specially made 3 bladed props for my Clyde lifeboat.........


Simon is a superb guy to deal with and his products are beautiful.


neil.
Title: Re: Prop Shop closed
Post by: tizdaz on January 13, 2018, 11:28:53 pm
Can vouch for Simon & his props, I bought a 5" prop for my TID build, lovely piece of engineering :)


(http://www.tizdaz.co.uk/boat/img/propANDshaft/prop15.jpg)


:)
Title: prop shop
Post by: abreese on March 15, 2018, 09:37:02 am
hi out there.
has anyone taken on what was the propshop ?
one of my older club members with no internet access asked me last night,a phone number would be ok1
thanks alan
Title: Re: prop shop
Post by: Stavros on March 15, 2018, 09:55:51 am
http://www.modelboatmayhem.co.uk/forum/index.php/topic,58125.0.html
Title: Re: prop shop
Post by: Martin (Admin) on March 15, 2018, 10:25:21 am
 
Proteus Design.

No website?
Title: Re: prop shop
Post by: chipchase on March 15, 2018, 11:08:53 am
Facebook Page  :-))
Title: Re: prop shop
Post by: abreese on March 15, 2018, 01:37:26 pm
many thanks for replies info passed on.
alan
Title: Re: Prop Shop / Protean Design
Post by: Martin (Admin) on June 23, 2018, 12:56:36 am
 
 Prop Shop / Protean Design (In French)


Title: Re: Prop Shop / Protean Design
Post by: Kim on June 23, 2018, 01:58:29 am
Hi All,
I think your video Martin and the claim to be good advert is off the mark.
 Obviously we can all make our own minds up but the videos purports to make comparison between two very different propellers not just in construction but it function.
I love supporting British but don't like supporting in an unfair way!
Regards,
Kim
Title: Re: Prop Shop / Protean Design
Post by: KitS on June 23, 2018, 01:20:43 pm
Does Protean Design have a website these days, or is business handled via the dreaded Facebook?
Title: Re: Prop Shop / Protean Design
Post by: Martin (Admin) on June 23, 2018, 09:15:24 pm
 
Protean Design  ( Prop Shop  )    Phone or Email -   simonhiggins181@btinternet.com  -  01789 656 228 / 07977 193 759

(http://modelboatmayhemimages.co.uk/images/2018/06/23/PropShop_Protean.jpg) (http://modelboatmayhemimages.co.uk/image/Bl94w)
Title: Re: Prop Shop / Protean Design
Post by: rhavrane on June 29, 2018, 07:25:06 pm
Bonjour,
Here is my second Simon's 70 mm 4 blades antlclokwise brass propeller, perfect for the 4,5 cm3 Microcosm oscillating bicylinder it is coupled to:  https://youtu.be/vutlswFW4X4 (https://youtu.be/vutlswFW4X4)
One little concern on this boat, because of its long "nose", I have been obliged to dig a space in the rudder
Title: Re: Prop Shop / Protean Design
Post by: tassie48 on July 03, 2018, 09:15:32 pm
Just received my 145 mm 4 Blade R/H prop 8mm shaft from Simon Protean Design more than happy with what Simon makes always a pleasure to purchase from him have done for years now just need to get the laser cut frames for Metinda III tug and start building next Project for Protean Design is the Schnellboot props in 1/6 th scale tassie48
Title: Prop Shop contact number
Post by: Stan on August 29, 2019, 09:19:51 pm
HI I have been asked to post a new contact number for the above.

01608 652215.

Stan.
Title: Re: Prop Shop contact number
Post by: Fred Ellis on August 30, 2019, 10:11:09 am
Thanks Stan, have now updated my file.

Title: Simon Higgins - prop shop
Post by: shadysadie on January 06, 2020, 08:30:11 am
Has anyone had dealings with prop shop recently? I just want to ensure that all is well as my order from mid Nov. last is still outstanding, I have not received an answer to two follow-up emails and Simon has always been very efficient in the past.
Title: Re: Simon Higgins - prop shop
Post by: Taranis on January 06, 2020, 08:53:07 am
From website
Prop Shop, c/o Protean Design
21 Victoria Cottages
Shipston Road
Stratford on Avon
CV37 7LN
Tel +44 (0)1789 565228 Mob +44 (0)797 7193759
Email simonhiggins181@btinternet.com
Title: Prop shop
Post by: destroyer42 on November 19, 2020, 06:27:21 pm
Hi All,
Is Simon still operating at Prop shop / Protean Design?

Regards
Destroyer42
Title: Re: Prop shop
Post by: TheLongBuild on November 19, 2020, 06:29:03 pm
Yes


https://www.prop-shop.co.uk/
Title: Re: Prop shop
Post by: 16-21 on November 19, 2020, 06:29:28 pm
He is yes.
Send him an email, I believe he is extremely busy with
Everyone building a lockdown project.
Title: Re: Prop shop
Post by: DBS88 on November 19, 2020, 07:29:25 pm
Hi yes, I have had email from him last week and spoken with him this week, he casting new props this week, one of which is for me, an 80 mm four blade steam prop, which I am excitedly waiting to receive
Title: Re: Prop shop
Post by: likeomg on November 19, 2020, 08:26:50 pm
I've been trying to get 2 props from him for about 4 months - send a email every few weeks and no response  {:-{
Title: Re: Prop shop
Post by: raflaunches on November 19, 2020, 08:32:19 pm
I ordered two props from him a couple of weeks back they arrived last week. Stunning as always. Probably extremely busy as previously mentioned- I bought directly from the website and asked a questions which didn’t get answered but the correct props came anyway.
Title: Re: Prop shop
Post by: likeomg on November 19, 2020, 09:52:35 pm
I was after some pics - they are 4 blade stainless I fancied for my fast cat for when it's on display, I think ill just risk it and order,


47mm 4 bladers.
Title: Re: Prop shop
Post by: TheLongBuild on November 19, 2020, 09:56:21 pm
I've been trying to get 2 props from him for about 4 months - send a email every few weeks and no response  {:-{


Correct email address ?.  As per his website ?.


Title: Re: Prop shop
Post by: likeomg on November 19, 2020, 09:58:59 pm
Yeah, I even went through my previous emails from when I ordered from him and replied to them topics but nothing.
Title: Re: Prop shop
Post by: TheLongBuild on November 19, 2020, 10:01:36 pm
Yeah, I even went through my previous emails from when I ordered from him and replied to them topics but nothing.


Frustrating..
Title: Re: Prop shop
Post by: likeomg on November 19, 2020, 10:03:34 pm
Well I just placed a order... ill see what happens
Title: Re: Prop shop
Post by: DBS88 on November 25, 2020, 02:10:44 pm
Hi, for completeness with this topic, the 80mm Steam Prop that I ordered last week from Prop Shop for the restoration of my Lady Sarah steam launch has arrived today, hope to get it fitted later on. It was packaged really well and looks the business. The restoration is of my steam launch is posted under Steam - Steam Launch Restoration - Modeen Hull?
Title: Re: Prop shop
Post by: likeomg on December 10, 2020, 10:42:34 pm
anybody had any successful orders?


still nothing about my order...
Title: Re: Prop shop
Post by: HMS Invisible on December 11, 2020, 04:53:20 am
anybody had any successful order's?


still nothing about my order...
Hi ?
No, not directly. Through a middle man though.

At IMBS of year 2011, Leamington Spa,  I asked a regular trade customer of Prop-shop "what the lead time" for the Prop-shop parts sold in their kits.
"usually four to six weeks from order" was the answer.
I asked Simon in person when the prop shop stand was less busy and got "4-6 weeks for specials".

4-6 weeks for turning round investment cast parts is blooming quick! - 8 to 16 week industry average in the top Google hit https://www.google.com/search?&q=investment+casting+average+lead+time (https://www.google.com/search?&q=investment+casting+average+lead+time)

The internet archive shows the made to order 4-6 week lead time has been given top prominence in the Propshop website as the only bold, capital letter text in the top middle of the homepage since December 2016, for sometime highlighted on a yellow background. What more can he do than bold caps and highlight than print & staple it in front of everyone like you did?

S*** happens (Covid, being locked out of accessing your workspace etc.) so if you drew a blank with the enquiry form on the website's contact page.
Mobile phone contact Details for Simon appears in a blue headed  box to its right. (sms? voicemail? or live calls?)

Email forms filters out the tide of email spam sent to web shops. Forget emailing from a browser if you see a contact form on a webshop.
Title: Re: Prop shop
Post by: Des on December 11, 2020, 07:01:16 am
I ordered a pair of 48 mm props for MMM kort nozzles from Simon.  I received them here in Australia 5 days later.

Des
Title: Re: Prop shop
Post by: chipchase on December 11, 2020, 07:47:31 am
I have ordered my last 4 props through Simon and had no problem, if he has the props that you need in stock he will send them straight out, If they have to be made obviously it will be a bit longer. I found the best way to contact Simon is through his Facebook page.


Great service and you will have to go a long way to get better.


Brian
Title: Re: Prop shop
Post by: Stan on December 11, 2020, 08:50:30 am
For what its worth I have never had a problem using Prop Shop .


Stan






Title: Re: Prop shop
Post by: morley bill 1 on December 11, 2020, 10:16:13 am
I must have had at least 25props from Simon over the years never had a problem  :-))  Bill...
Title: Re: Prop shop
Post by: C-3PO on December 11, 2020, 11:13:47 am
anybody had any successful order's?


still nothing about my order...

I presume you have tried to ring him - contact details here

https://www.prop-shop.co.uk/contact.php (https://www.prop-shop.co.uk/contact.php)

https://www.facebook.com/Prop-Shop-422634814488652/ (https://www.facebook.com/Prop-Shop-422634814488652/)
Title: Re: Prop shop
Post by: Stan on December 11, 2020, 01:27:48 pm
I have just phoned Prop shop your order is just going in to production. Prop shop is catching up on stainless orders so just hang fire and they will be with you.


Stan :-)) :-)) :-)) :-)) :-)) :-))
Title: Re: Prop shop
Post by: likeomg on December 11, 2020, 11:11:21 pm
Hi ?
No, not directly. Through a middle man though.

At IMBS of year 2011, Leamington Spa,  I asked a regular trade customer of Prop-shop "what the lead time" for the Prop-shop parts sold in their kits.
"usually four to six weeks from order" was the answer.
I asked Simon in person when the prop shop stand was less busy and got "4-6 weeks for specials".

4-6 weeks for turning round investment cast parts is blooming quick! - 8 to 16 week industry average in the top Google hit https://www.google.com/search?&q=investment+casting+average+lead+time (https://www.google.com/search?&q=investment+casting+average+lead+time)

The internet archive shows the made to order 4-6 week lead time has been given top prominence in the Propshop website as the only bold, capital letter text in the top middle of the homepage since December 2016, for sometime highlighted on a yellow background. What more can he do than bold caps and highlight than print & staple it in front of everyone like you did?

S*** happens (Covid, being locked out of accessing your workspace etc.) so if you drew a blank with the enquiry form on the website's contact page.
Mobile phone contact Details for Simon appears in a blue headered box to its right. (sms? voicemail? or live calls?)

Email forms filters out the tide of email spam sent to web shops. Forget emailing from a browser if you see a contact form on a webshop.


Not quite so simple picking up a telephone when you’re  bobbing around in the ocean... I much prefer emails. - I have been trying to get these props for circa 6 months.
Title: Re: Prop shop
Post by: likeomg on December 11, 2020, 11:11:47 pm
Hi Stan, Thanks for the update - cheers.
Title: Re: Prop shop
Post by: HMS Invisible on December 12, 2020, 02:24:14 am

Not quite so simple picking up a telephone when you’re  bobbing around in the ocean... I much prefer emails....
 
I can understand that part. It is not unreasonable. I think the information would have enhanced your first entry on this thread.


 I covered it with the suggestion to use the webform. I meant the techy term "email client" when I wrote browser by mistake.

...
Email forms filters out the tide of email spam sent to web shops. Forget emailing from a browser if you see a contact form on a webshop.
You quoted my full reply but what about the specific part above?
Do you understand my point there?
If not, the web form function is to ensure you can get an email through. It appends whitelisting info to bypass anti spam filtering.


Their webform is preceded by:-"If you have an enquiry about The Prop Shop, or to find out more information about our products or services, then please complete our enquiry form below and we’ll be in contact with you."
Did you complete the web form and Prop Shop not manage to make contact?
Title: Re: Prop shop
Post by: likeomg on February 05, 2021, 07:27:40 am
Sent both another email and left a message on the website... still the props from November haven't turned up


Or had any communication...


anyone received anything lately?
Title: Re: Prop shop
Post by: Stan on February 05, 2021, 08:03:16 am
Hi if all else fails give them a call .
Title: Re: Prop shop
Post by: likeomg on February 05, 2021, 09:46:19 am
Still in the North Sea..
Title: Re: Prop shop
Post by: Stan on February 05, 2021, 12:04:08 pm
Hi I have spoken to prop shop on your behalf. He is working through the back log of orders and he is aware of your order. Simon will make contact when the order is ready for shipping hope this helps.


Stan. still waiting :(( :(( :(( :(( :((   things will improve then  :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) [size=78%] [/size]
Title: Re: Prop shop
Post by: ballastanksian on February 07, 2021, 03:39:17 pm
As the proprietor of a small business that makes their product as well as all the other jobs that small businesses require, I was pleased to read the pleasant and balanced narrative of the gentleman's experiences.


I presume that Simon is a one man business and so has to do pattern making as well as wax casting, setting , mould making and all the processes that go into making premiere quality propellers, therefore he will have stocks of standard sizes and types that will be delivered quickly, and the special orders and commissions that will take longer to deliver.


The issue of success in such fields is that reputation is built on the work of the individual, and trying to afford, let alone train someone else to be a clone of you is very difficult especially if you get through several feckless people, with all the employment laws etc that makes taking someone on complex and time consuming. Therefore, the individual craftsman plugs on and will have a large backlog.


If you need to contact a company, be nice, be succinct and don't tell them your life story. We all like a natter, but for every second we are talking, it takes a second longer to get to your order! Once we get back to shows, have a natter there in a more relaxed setting.



Title: Re: Prop shop
Post by: Stan on February 07, 2021, 03:52:09 pm
Like most suppliers of hobby items Covid 19 has generated a surge in hobbies.The knock on effect means suppliers are now facing a backlog of orders.




Stan
Title: Re: Prop shop
Post by: likeomg on February 07, 2021, 04:51:30 pm
I accept the worlds a different place than it was, i'm trying to take delivery of a brand new 345m long cruise ship with a hugely international crew, getting supplies to finish it off / fix all our problems is "interesting"




A simple reply making sure the order hadn't been forgotten about / fallen through the cracks was all I was after.
Title: Re: Prop shop
Post by: 1275mini on February 07, 2021, 06:42:03 pm
Placed an order over phone for mmm brackengarth prop here next day
Title: Re: Prop shop
Post by: Howard on February 07, 2021, 08:23:23 pm
I can never understand the codes looking for a four blade kort 95mm as the kort nozzle is 100mm ID think 98mm might be to big  is it a mill or 2mill you should leave.
                          Regards Howard.
Title: Re: Prop shop
Post by: Shipmate60 on February 07, 2021, 08:32:05 pm
2mm is only 1 mm clearance all round.


Bob
Title: Re: Prop shop
Post by: Korp1010 on February 07, 2021, 09:18:46 pm
Placed an order over phone for mmm brackengarth prop here next day


Just out of interest what size prop did you go for? I ordered a 90mm but have had to send it back and have it altered to 85mm.
Title: Re: Prop shop
Post by: Howard on February 07, 2021, 09:24:41 pm
So would I go for a 95mm Bob. what would the code be for that one.
                    Regards Howard.
Title: Re: Prop shop
Post by: 1275mini on February 07, 2021, 10:57:16 pm
Not sure what Simon sent me when I spoke with him i just told what running gear I was useing and he sent the correct prop the kit is in the loft so i can not see the code number but it fits my kort nozzle fine
Title: Re: Prop shop
Post by: Shipmate60 on February 08, 2021, 12:32:38 am
I would to allow for modeling tolerances.


Bob
Title: Re: Prop shop
Post by: likeomg on March 26, 2021, 04:26:08 am
Has anyone heard from Propshop recently?

Still haven't received my order from November 19th or had a response to any email / comment on the website ive left Maybe 5 now?

Will try and call when i get back to Bremerhaven after conclusion of sea trials... Don't really see how in the last 4 months he couldn't have found the time to send me a simple email explaining the situation regarding my props...
Title: Re: Prop shop
Post by: 1275mini on March 26, 2021, 05:55:07 am
Rang up last week spoke with Simon ordered two 68mm props for my eldergarth and had them two days later
Title: Re: Prop shop
Post by: roycv on March 26, 2021, 09:15:07 am
Hi Likeomg, a bit of detective work suggested Odyssey of the Seas as the ship in question.  The registered tonnage is 169,000 Gross tons.  I just wonder what the actual displacement is?
Also is this a 'shaft' drive ship or does she have Azimuth pods?  Is there a move away from the azimuth system?  I heard one ship 'owner' say he would not have them again, feel free to put me right!

Always curious and regards. 
(sorry a bit off topic)

Roy
Title: Re: Prop shop
Post by: likeomg on March 26, 2021, 06:21:11 pm
Yes, im a navigation officer for Royal Caribbean, last ship was the Symphony OTS and now im here on Odyssey,


I don't have the exact number to hand at the moment (im 12-4 and just got into bed) but it's around 78k mark for OY, I can send you the pilot card if you'd like?


Royal are pretty dedicated to Podded propulsion, yes the bearings can be delicate - SY and HM are going to dry dock as we speak to replace the bearings but on ships this big, traditional shaft line doesn't work.


Take NCL Epic / Ugly - she's pretty big, shaft line and has to take tug boats when the wind is more than 25kts. Symphony one arrival in St Kitts, we committed and wind increased from 37kts to 45-50 whilst mid docking.. we made it but that was the absolute limit. no way a conventional ship would of had a chance.


For me, pods everyday. I spent 2.5 years on a conventional cruise ship (vision) and while it was enjoyable these pods are something else... my dad is also a Ch engineer in the company who moved shoreside so I have a good understanding of the engineering going on in a pod.


I have some pics of the pods for the upcoming Disney cruises line ship that's also being built in Papenburg right now if you'd like? ours were already installed by the time I arrived to the yard.


Feel free to send me a PM not to litter this topic, or I can create a thread somewhere where I document my 'new build' adventures, we also watched Abramovich's new yacht Solaris proceed out to Sea trials today. have a few pics of that...
Title: Re: Prop shop
Post by: Taranis on March 26, 2021, 09:02:31 pm
Really interesting you can stay off topic all day long with this stuff and it's your thread  O0


As an apprentice I served my time with a boy called Graham Barker. After we qualified as electricians he moved on into computers and IT. decades later I find he moved to Florida and works at high level with cruise ships and their communications and control systems . I would not be surprised if you know or have read his name somewhere,.

Title: Re: Prop shop
Post by: likeomg on March 26, 2021, 09:19:01 pm
I will create a topic - also to answer my question on the props, would like to know what the situation is :)


I'll title it Ask me anything - Navigation officer on a cruise ship.
Title: Re: Prop shop
Post by: roycv on March 26, 2021, 11:49:03 pm
Hi Ask me anything sounds like a great idea
Roy
Title: Prop Shop - contact details?
Post by: CliveJ on April 26, 2021, 10:18:27 am
I am having no luck in contacting Prop Shop


Are they still trading ?


Their web site says they are not taking on line orders, their contact form does not work if you put in a prop reference (says its gibberish and will not send) landline phone - not answered and no facility to leave a message. Mobile No. not answered


Thanks Clive
Title: Re: Prop Shop - Are they still trading ?
Post by: Andyn on April 26, 2021, 10:34:42 am
So is everyone else. Funnily enough I've just seen the same conversation on Facebook, one of our club guys bought a prop from him last July and despite being very nicely made, it took 6 months to arrive.  Never answered emails either.
Title: Re: Prop Shop - Are they still trading ?
Post by: Stan on April 26, 2021, 11:08:25 am
HI Guys prop shop is still about. I have the workshop contact number  01608 652215 land line or mobile 07977193759. He is having problems with the web site also hope this helps. P S JUST SPOKEN TO HIM




Stan. :-)) :-)) :-)) :-)) :-))
Title: Re: Prop Shop - Are they still trading ?
Post by: CliveJ on April 27, 2021, 06:00:47 pm
Pleased to say Prop Shop returned my call  :-)

Seems they only do business via mobile number  :o

Hoping for a prompt delivery

 :-))
Title: Re: Prop Shop - Are they still trading ?
Post by: XS850 on April 29, 2021, 10:04:31 am
Yes, I placed an order on their website in March, taking note of this message trail I’ve just contacted him on the mobile number above (thanks Stan) and all is good for delivery soon (modified props from Std).
Bruce
Title: Re: Prop Shop - Are they still trading ?
Post by: ballastanksian on April 29, 2021, 11:36:11 pm
Sadly, as is often the case, a popular and well loved trader is also a very very busy trader especially if their trade is quite specialist.


I expect that Simon is rushed off his feet, and wants to get as much work out the door and in the post as possible.


I expect he would also love to hire someone to share the workload, but finding someone who can be trained to do foundry work and professional finishing for a wage that doesn't scupper the business will be hard. Likewise, designing patterns is also not something you can leave in the hands of a novice  {:-{


I note that everyone who has brought this situation up on the forum has been patient and measured in their tone. This is a lovely thing to read, as being disagreeable with such a trader, and then having them throw in the towel because of bad feeling would be disastrous for the hobby.


Many can sell timbers and paints etc, only one or maybe two companies in the world make bespoke bronze props!

Title: Re: Prop Shop - Are they still trading ?
Post by: DBS88 on April 30, 2021, 01:13:30 pm
I spoke with Simon yesterday he has just done a casting run and is making and sending out props as fast as possible, he put several in the post yesterday, my experience with Prop Shop has always been positive and I am looking forward to a new steam prop being delivered shortly.
Title: prop shop
Post by: frogman3 on May 25, 2022, 10:36:10 am
HI ALL can anyone tell me is prop shop still goin ?
chris
Title: Re: prop shop
Post by: Stan on May 25, 2022, 11:25:50 am
Simple answer yes contact number 01608 652215 hope this helps. :-)) :-)) :-)) :-)) :-))


Stan
Title: Re: prop shop
Post by: frogman3 on May 25, 2022, 11:47:30 am
CHEERS Stan for info
chris  :-))
Title: Re: Prop shop
Post by: ronnie42 on August 03, 2022, 08:54:23 pm
Ordered a pair of props this Monday morning and postman delivered today, well pleased.

Title: Re: Prop shop
Post by: eastcoasters on August 04, 2022, 09:58:48 am
Hi,


I can send you a couple of photos from their catalogue if you wish.


Cheers


Darren
Title: Re: Prop shop
Post by: Martin (Admin) on August 04, 2022, 11:27:06 am

https://www.prop-shop.co.uk/
Title: Re: Prop shop
Post by: SailorGreg on July 08, 2023, 11:43:07 am
I feel I really need to give a lot of credit where it's due.  I phoned Prop Shop yesterday (Friday) afternoon to order some bits and pieces that were not immediately available on the website.  A quick conversation, credit card details provided, and that was that.  I expected to wait a few days.  But no - in the post this morning were the bits I ordered, less than 24 hours after I spoke with Simon.  Great service!

 :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-))

Greg
Title: Re: Prop shop
Post by: Martin (Admin) on July 08, 2023, 12:42:59 pm
 
 ... Unfortunately, these days, Good Service, Service above & beyond are so unusual....  {:-{
Title: Re: Prop shop
Post by: TomHugill on July 14, 2023, 11:31:44 am

 ... Unfortunately, these days, Good Service, Service above & beyond are so unusual....  {:-{


Simon's so good over the phone, I do wish however he would answer emails once in a while.

 
Title: Re: Prop shop
Post by: destroyer42 on July 14, 2023, 06:31:39 pm
Hi All,
Ordered a 95mm prop from Simon at propshop the other day and it arrived the following day, excellent service.


Destroyer42