Model Boat Mayhem

Mess Deck: General Section => Chit-Chat => Topic started by: Tug-Kenny RIP on February 06, 2016, 09:44:12 am

Title: Parcel delivery Companies .................UGH
Post by: Tug-Kenny RIP on February 06, 2016, 09:44:12 am

Did anybody see the TV report on the mis-handling of our parcels through these companies. 

I sent a boat via this system only recently and it's been reported that it arrived broken, with evidence of being thrown around. According to the film, they can be seen tossing the packages from one section to the next in the distribution centre with not a care in the world.    Disgusting........

I have re-read the rules on claims on the 'Parcel to go' web site and it seems that claims are undertaken at your own risk as everything is covered in their favour. There is No way for redress and it's at your own risk.

Just be careful out there.

ken
Title: Re: Parcel delivery Companies .................UGH
Post by: essex2visuvesi on February 06, 2016, 09:48:18 am
From experience I can say that I have never had an issue with Hermes.  Not the fastest, but good value for money on larger items.
For faster deliveries or outside the UK I use UPS again with no problems.



Title: Re: Parcel delivery Companies .................UGH
Post by: lakesidebob on February 06, 2016, 10:04:50 am
From the sound of it a lot of this stuff will be delivered by 'Drone' in the future.Then it will be dropped from a great height and damaged that way!You can't win today....
Title: Re: Parcel delivery Companies .................UGH
Post by: Tug Fanatic on February 06, 2016, 10:05:31 am
Having stood in a parcel delivery warehouse I have watched them throw small parcels around into bins. The post office I understand does the same thing. The larger parcels they just dropped - no bending of the employees back - onto the floor when they had carried them to the delivery round pile.
Title: Re: Parcel delivery Companies .................UGH
Post by: gingyer on February 06, 2016, 10:47:19 am
Parcel force, Hermes and DHL are the worst I have dealt with

Hermes I lost the plot with before Christmas a total joke!
I wouldn't buy something if it was delivered by Hermes now
Title: Re: Parcel delivery Companies .................UGH
Post by: Nemo on February 06, 2016, 11:01:23 am
After decades of using Post Office Parcels for hundreds of parcels without any fault, I recently sent my first parcel by courier using ' Parcels2Go'.  AFTER having done so I read reviews of their service which was scathing in content and I became worried about having used the worst courier possible?

However, the parcel was collected dead on time and delivered as requested 48 hours later in perfect condition. Maybe we should ensure our packaging is properly 'carrier-proof' using all means possible.

 After all, you might just get this driver vandal! ...............   https://www.youtube.com/watch?v=Vd1oJjl_XFI
Title: Re: Parcel delivery Companies .................UGH
Post by: Norseman on February 06, 2016, 11:35:45 am
Carriers only care about delivery schedule as they publish the numbers.

Never again will I have a boat delivered by courier.Wullie sent me a Vliestroom in a crate he built (a solid crate now full of LP's). The carrier must have bounced it all over the place because I received a 3D jigsaw puzzle. Kenny has sent me a well packaged Talacre that must have gone via Mombasa. Treated so roughly that the motor and mount came off and then bounced around free to damage what it liked. So two deliveries of carefully packaged boats were complete disasters for me.  <:(

Boats aside I have recieved other deliveries where the parcel was battered to hell  but contents ok due to not being delicate.
Title: Re: Parcel delivery Companies .................UGH
Post by: tica on February 06, 2016, 01:00:12 pm
We just had such a case with GLS in Denmark, I would say that the video says it all.

https://www.youtube.com/watch?v=3d9MTi6BJEA (http://www.youtube.com/watch?v=3d9MTi6BJEA)
Title: Re: Parcel delivery Companies .................UGH
Post by: lakesidebob on February 06, 2016, 01:06:33 pm
Must say in defence of these companies,have had a fair amount from Howes and they use Fed Ex.The chap is friendly,polite,doesn't hurl it over the fence and drives the van on four wheels...That's the luck of the draw I suppose.Agree about Hermes though...stroll on!....
Title: Re: Parcel delivery Companies .................UGH
Post by: NFMike on February 06, 2016, 01:18:05 pm
It was said by one of the handlers in the film that if it isn't marked fragile they are allowed to throw it.
Title: Re: Parcel delivery Companies .................UGH
Post by: warspite on February 06, 2016, 01:30:09 pm
we use parcel hero for the US, though as yet any parcel sent is not of damageable equipment, nylon filters recently, and metal spigots previously, they use UPS or DHL (now worried), no complaints yet, time will tell. comparatively cheaper than post office.
Title: Re: Parcel delivery Companies .................UGH
Post by: tugmad on February 06, 2016, 03:03:32 pm
I have just sent a parcel marked Fragile via Royal Mail 1st class medium parcel service, guess what it arrived in Two days But it was damaged so much for putting fragile on it.
Title: Re: Parcel delivery Companies .................UGH
Post by: Shipmate60 on February 06, 2016, 04:08:53 pm
I had a model delivered bu one company.
It wasn't boxed and delivered with batteries and radio.
No damage whatsoever.
Pity I didn't sign for it as I could have got their name.


Bob
Title: Re: Parcel delivery Companies .................UGH
Post by: Tug Fanatic on February 06, 2016, 04:23:03 pm
This is all so much down to the guys/girls that handle your parcel. I would expect that all the companies had very similar training and expectations but then it is about how it is done in practice which we all know can be a very different thing.

I doubt that there is a best company - it is a lottery of who handled you parcel.
Title: Re: Parcel delivery Companies .................UGH
Post by: Martin [Admin] on February 06, 2016, 04:30:10 pm
 
I always take the extra insurance....

... I see it as making a bet with the delivery company that they will actually do what I paid them to do in the first place!  >:-o
Title: Re: Parcel delivery Companies .................UGH
Post by: Netleyned on February 06, 2016, 04:33:57 pm
The local van driver maybe is a guy/gal who takes reasonable care
of the parcels.
What happens between the senders pickup and the hub your caring person
collects from is anyone's guess.


Ned
Title: Re: Parcel delivery Companies .................UGH
Post by: smudger1309 on February 06, 2016, 04:58:41 pm
id never post a boat even if buyer said i take risk,

i always used ups on parcel to go,  the driver once told me how ups do it,   how each parcel on van and big lorrys have thir own slot inside so cant move etc,   sent loads printers with ups no issues
Title: Re: Parcel delivery Companies .................UGH
Post by: Netleyned on February 06, 2016, 05:21:21 pm
That would be nice  :D
Each parcel in its own stowage. :-))


I once had three parcels from UPS
on the same van .
The guy found two and then started throwing
parcels to the front of the van to unearth the third >>:-(


Ned
Title: Re: Parcel delivery Companies .................UGH
Post by: Norseman on February 06, 2016, 06:46:53 pm
Both my parcels were clearly marked as fragile. I suppose it helps them to decide which parcels to throw  >>:-(
Title: Re: Parcel delivery Companies .................UGH
Post by: DavieTait on February 06, 2016, 07:00:27 pm
One courier to avoid like the absolute plague is Yodel , friends of mine have had deliveries "left in a safe place"... yup in their refuse BIN , they delivered a 30kg bag of seed for my bird feeders 2 Decembers ago and left it outside hidden behind a bin in the pouring rain , took me 4 hours to eventually find it ( a neighbour had to move the bin as it was too heavy for me to move ) and lets just say the whole bag ruined , the supplier immediately had a replacement bag sent by another courier 2 days later though.

I cannot understand why Yodel has been allowed to continue as a business it is the worst I have ever used and I have refused to buy from online stores even when they have been the cheapest simply due to the fact they used Yodel
Title: Re: Parcel delivery Companies .................UGH
Post by: barriew on February 06, 2016, 07:08:24 pm
As always - it depends on the operatives. In this area Yodel is one of the better ones for performance in the actual delivery to the door. Hermes depends on whether its Father or Son who does the delivery. Best of all is Parcel Force - simply because their local man couldn't be more helpful. We are lucky in that most of the delivery men are the same every delivery and we get to know them - except Amazons own service.


Barrie
Title: Re: Parcel delivery Companies .................UGH
Post by: DavieTait on February 06, 2016, 07:09:19 pm
Amazon has a bad habit of using Yodel a LOT.......
Title: Re: Parcel delivery Companies .................UGH
Post by: grendel on February 06, 2016, 07:22:10 pm
I was watching a similar topic on a telescope forum, the working guidelines state that a parcel should be packed to withstand a certain drop. so not good.
recently we found a parcel that was supposedly delivered, when we finally went out in the back garden, it was 10 foot away from the 6 foot high wall at the back, and had presumably been there for 3 days, through all the rain that was the reason we had not been in the back garden.
Title: Re: Parcel delivery Companies .................UGH
Post by: barriew on February 06, 2016, 07:35:26 pm
Amazon has a bad habit of using Yodel a LOT.......


Not here - they mainly used DPD until they set up their own service using, I suspect self employed, 'man and van' operators.


Barrie
Title: Re: Parcel delivery Companies .................UGH
Post by: smudger1309 on February 06, 2016, 10:52:38 pm
here i say is hermes and yodell are the worst
Title: Re: Parcel delivery Companies .................UGH
Post by: malcolmfrary on February 07, 2016, 09:36:53 am
Touch wood, around here I've never had a problem with any of them, but I have noticed a couple of times that somebody in line seems to be getting a bit over eager - early delivery shouldn't be a gripe, but it can be. 
I had an item ordered and paid the extra for "preferred day delivery".  It was sent super urgent for next day delivery so as to arrive on a day when I couldn't be there to receive it rather than the preferred day.  Fortunately I got wind of it before setting off because they kept me up to date by email, and managed to contact the local depot who arranged for the driver to call at my place at the end of his run.  The senders customer service could not comprehend that when somebody has paid extra to not have a package delivered on a specific day, it is not an achievement to aim for that day.  But that is the sender.
The other was Amazon Logistics - they excelled themselves by delivering a parcel that "should" have arrived today according to their email, on Friday.  Luckily my neighbour was in and the driver tried.  Damn fast delivery, though.
Title: Re: Parcel delivery Companies .................UGH
Post by: tony23 on February 07, 2016, 10:14:06 am
I was busy refurbishing a work force agency office a while back in Stratford, East London every morning 2 minibus loads of agency (day workers) were driven to Stratfords Post Office Distribution Centre to work for pitance on a day rate sorting parcels I'll never post through Parcel2Go again. There is a standard with UPS that the others just cannot get close to look into a UPS delivery van next time you see one there all racked out with parcels on shelves that's what you pay fro not some fella with a van subbing work from the couriers. When City Link went skint a while back it turned out all there Green/Yellow vans were franchised so anybody with enough money could but a fleet of vans have CityLink all over them and it looked like they was owned and ran by the Company ,not so!   
Title: Re: Parcel delivery Companies .................UGH
Post by: grendel on February 07, 2016, 12:34:15 pm
I have seen a UPS delivery driver climbing on parcels in his van to get to one stacked on the top shelf.
Title: Re: Parcel delivery Companies .................UGH
Post by: lakesidebob on February 07, 2016, 12:59:24 pm
At the end of the day,it just depends on the person who handles your parcel,their character make up,attitude,education even,whether a caring type,but in our rammed,over populated,rat race country lots of frustration are built up.Just a thought..
Title: Re: Parcel delivery Companies .................UGH
Post by: BFSMP on February 07, 2016, 02:31:50 pm
As for Myhermes which a lot of members on this site tend to recommend, I would look at the customer complaints about them on facebook.

Quite startling that their customer service department seem to just brush aside complaints willy nilly.

Jim.
Title: Re: Parcel delivery Companies .................UGH
Post by: Brian60 on February 10, 2016, 09:31:20 am
Actually getting the package is the hard part. I'm waiting delivery of a jiffy bag from Hobbyshop, they posted it out on 24 hour delivery as that is what I asked for.

THIRTEEN DAYS LATER I'm still waiting for it to arrive! That is the postal system in Spain. I could have walked from Holland to Spain in that time :((