Model Boat Mayhem
Mess Deck: General Section => Chit-Chat => Topic started by: Jonty on April 06, 2008, 09:05:06 pm
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Does anyone else get driven to distraction by infernal tapeworm music? Went into a beautiful pub today, the New Delight in Colden Clough, superb location, good beer, proper fire, flagged floor, but left without eating because of bloody awful music played too loud. Carried on into Hebden Bridge and thought we'd try an Italian restaurant. Exactly the same result, walked in to boomp-boomp-boomp music, and walked straight out again.
I'm pleased to say that neither of these places was doing much business. We ended up lunching well at the Stubbings Wharf, a regular of ours. There was music, but at a level that did not intrude on conversation. Why can't business owners and managers realise that the idea is to keep your customers happy, not to amuse the staff?
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But did you complain ? No ? You should try it, I never used to complain, I just used to stand there embarrassed whilst my better half let rip.
Now I complain where justified and it really works and I feel a lot better knowing I tried to right a wrong. O0 >>:-(
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I hate Muzak. being deaf it means that it's totally impossible to hold a conversation. I don't know of anyone who likes it yet so many places seem to think it's essential. Big mistake!
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We have the same problem here in all stores be it clothing or even ice cream shops. But when you try to explain that this type of music is not conducive to sales and in fact sends customers away they wont have a bar of it. We have a couple of large Department Store chains, Myer and David Jones. They're not snobby but they are not K-Mart, sort of in-between. I know for a fact that these companies spend a lot of money on research on which type of music is conducive to higher sales and their finding is nice and sadate music. The theory is that you relax the customer so much that they feel so at home that their wallets and purse just fall open to buy stuff. Simple really. Part of the problem with the BOOOM BOOOM BOOOM is that most of these stores are usually run by young people who only want to hear what they want to hear, "xxxxx" the customer. Which brings me to another topic of how customer service is dead.
Regards David