With all the issues surrounding banks and building societies recently, I thought a little "well done" may be in order...
Day before yesterday I received a call from my branch manager asking me to contact their fraud department...I did so, and was informed that somebody had managed to hack into my account and was trying to spend one amount of £350 and one amount of £145. The fraud department didn't recognise the sales and declined the payments.
I had my account frozen whilst they sorted out the mess, which luckily wasn't a great problem for 24 hours...today I received my replacement card from the Halifax, their thanks for my co-operation, and a full refund of all my charges that these fraudulent actions would have incurred.
Now I'm not a great lover of banks, but to me that represents outstanding customer relations...the problem solved in less than 48 hours, and a replacement card delivered by courier as well. If that's not being on the ball, then I don't know what is....
I think that a rousing chorus of "well done, the Halifax" is called for!
Rich