Slightly differant problem for me . I have been with them for nearly 14 years including whatever the company was they took over.
phoned them in response to there letter on the HD + UPGRADE. told them I would like the new system cost £49 installed.
included a notebook computer. ??
got all the blurb from them seems good. Then they said we will move the old set top box to another room free of charge.
oh I said I don't want that old box as we have another already and I want to change that one as well.
can't do that she said on the offer, we can changed both box's but will charge you £150 per box, I was so shocked my reply was
polite, I then asked can we have a wifi modem and what do I do if we move about the notebook computer should we move.
the response was you will need to talk to Virgin Media . we don't deal with that side of things, Funny that the letter I was
holding was from Virgin Media. put the phone down. asked the family to check the letter encase Id called the wrong firm
Decision
it Virgin