I 'm treaurer for a sports and social club , we have a monthly draw to raise money. Members pay £2 a month by standing order to be in the draw.
Each month I (used) to get supplementary statements showing the 450 odd BACS payments itemised. These are checked against the database to make sure only paying people are in the draw.
On the 9 December they stopped coming, I waited 'til after Christmas just in case they were delayed, none came so I rang the bank.
She checked the account said it was all set up Ok, wait ten days for the post and it should be Ok.
Waited the ten days nothing, rang the branch again, got a totally uninterested person who said it would be OK, wait ten days for the post.
Waited ten days, rang again, this time I made sure she checked the account details, she said it should be OK and had ordered back copies, ten days later a copy of the ordinary monthly statement came. No use, as this was not what I wanted.
Next I went into my local bank, I thought speaking to a person direct might help, no luck, all that came were more duplicate statements of the monthly ones. Back at the branch they said they would refer it to a special department, they would ring me in a day or two.
No calls, so I looked on the RBS web site, found a complaints form to fill in. Filled this in and got a reply next day...
They have reffered it back to the branch, who will reply in............ ten days,
Round we go again. five days left.