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Author Topic: SHG Models uncontactable  (Read 4379 times)

RaaArtyGunner

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SHG Models uncontactable
« on: June 12, 2010, 06:32:18 AM »


Help needed.
Does anyone know if SHG Models have got their email system up and working.
As of 1st June they advised they were experiencing major problems with spam.
My emails to them are now being bounced back as, unknown user "bounce".  <:(
Am not in position to contact them via telephone.
Thank you.
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Martin [Admin]

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Re: SHG Models uncontactable
« Reply #1 on: June 12, 2010, 08:32:19 AM »


SHG sometimes have email problems, usually a phone call sorts it out....

S.H.G. Model Supplies
Pinfold Lane,
Wheaton Aston,
Stafford.
ST19 9PD
United Kingdom.

If you wish to reach us: -
Please email us at: - info@shgmodels.com
You can call or fax us on 01785 840308 (International +44 1785 840308)
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RaaArtyGunner

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Re: SHG Models uncontactable
« Reply #2 on: June 12, 2010, 11:57:51 PM »


Thank you looks like I use snailmail.  <:(  <:(  >>:-(
That's life
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Bunkerbarge

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Re: SHG Models uncontactable
« Reply #3 on: June 13, 2010, 12:13:50 AM »

What's the reason for not being able to call them?
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RaaArtyGunner

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Re: SHG Models uncontactable
« Reply #4 on: June 13, 2010, 03:09:03 AM »


Without getting into personal specifics such as aged and so forth, am unable to ring International from my location. <:(
Hence my reliance on email.
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DickyD

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Re: SHG Models uncontactable
« Reply #5 on: June 13, 2010, 09:28:13 AM »

Do you have to go to them or can you go somewhere else ?
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Circlip

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Re: SHG Models uncontactable
« Reply #6 on: June 13, 2010, 10:27:16 AM »

Pity you didn't mention this before May RaaArtyGunner, they had a stand at Harrogate and I could have asked. Wonder if they're showing at any of the other British shows?? Perhaps someone else could ask. Does tend to make a mockery of T'internet services and in todays recessionary times strange that any potential trade is ignored especialy since the internet is responsible for many local shops demise.

  Regards   Ian.
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Colin Bishop

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Re: SHG Models uncontactable
« Reply #7 on: June 13, 2010, 10:56:16 AM »

This subject has already been discussed at length on two other threads. A bit of searching will probably find them.

Colin
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FullLeatherJacket

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Re: SHG Models uncontactable
« Reply #8 on: June 13, 2010, 10:58:44 AM »

Wonder if they're showing at any of the other British shows?? Perhaps someone else could ask.
Jerome and Sue Grainger stand most of the UK model boat shows in the year - more than anyone else (expect perhaps Model Power). They will be at the Northern Model Show at Doncaster next weekend. I will pass on a message if you wish.
FLJ
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Circlip

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Re: SHG Models uncontactable
« Reply #9 on: June 13, 2010, 11:53:59 AM »

Problem I have found recently is that despite electrons travelling at the speed of infinity, some of a mates (yes I have at least 1) E-mails don't get through when sent by the normal channels, but if we're "Skypeing" he can send it and it's there more or less instantly. Haven't got any silly blockers set so the bounce back could be something electronic at either end.

  Regards  Ian
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HS93 (RIP)

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Re: SHG Models uncontactable
« Reply #10 on: June 13, 2010, 12:04:41 PM »

Why don't they just remove there email address from there site as Colin Bishop says it has been discused before about them not answering mail ,I have had problems so has a friend who wanted info and emailed them. then they would not be getting negative posts on forums to a company that does otherwise give a good service.

peter
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RaaArtyGunner

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Re: SHG Models uncontactable
« Reply #11 on: June 13, 2010, 01:42:24 PM »

Jerome and Sue Grainger stand most of the UK model boat shows in the year - more than anyone else (expect perhaps Model Power). They will be at the Northern Model Show at Doncaster next weekend. I will pass on a message if you wish.
FLJ

FLJ,
Yes thank you, and appreciate the effort and not to mention your informative posts throughout the site.

They may not be aware of their current problem, copy below.

This is the mail system at host mail.de003160.idaq.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<BOUNCE@de003160.idaq.com> (expanded from <mail@shgmodels.com>): unknown user:
    "bounce"
[/u]

Both Jerome & Sue recently answered my previous emails advising they were having major spam problems but when I replied they were bounced.

My limited understanding, is that it may indicate the email address is no longer active or they have changed ISP.

Very strange.

Thank you.
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Martin [Admin]

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Re: SHG Models uncontactable
« Reply #12 on: June 13, 2010, 01:53:48 PM »


I'll be seeing them at the Doncaster show next week if I can be of any assistance.

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Model_Slipway

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Re: SHG Models uncontactable
« Reply #13 on: June 13, 2010, 05:14:58 PM »

I have today sent an email to:   info@shgmodels.com   (not to mail@shgmodels.com).   

It did not bounce.

Jackie
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DickyD

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Re: SHG Models uncontactable
« Reply #14 on: June 13, 2010, 07:08:39 PM »

You sent your e'mail to the wrong address, it should have gone to info@shgmodels.com   :-))
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RaaArtyGunner

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Re: SHG Models uncontactable no, Well actually yes
« Reply #15 on: June 16, 2010, 01:15:35 PM »


They say that all's well that ends well.  O0 O0

That is such in this case. :-) :-)

Due to the support and assistance of forum members, SHG & I were able to make contact via this forum  :-)) :-))

In particular I acknowledge the assistance of,

"Jacky from Model Slipway"  :-))

"Dave of Action Electronics"  :-))

in bringing my problem to the attention of SHG Models. O0

Also to Martin, site administrator, thank you  :-))

Job well done , thank you all ok2 :-)) O0
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