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Author Topic: Model Boat Magazine Subscription problems  (Read 1255 times)

Coxy

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Model Boat Magazine Subscription problems
« on: August 06, 2010, 06:34:31 PM »

 {:-{ Has anybody had any problems recently joining the yearly subscription??  My wife ordered me a yearly subscription for my 40th birthday which was 3 months ago and didn't hear anything from them apart from the email confirming that she would hear when it had been set up.  <:(

After not reading the magazine for two months through waiting for this subscription, I chased it up and it appears that they had lost my subscription request  >>:-( >>:-( - such a shame as a great magazine and I really enjoy reading it but such a poor service.

Now waiting for Head of customer services to see what if anything she will do  :-)).

Geoff
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MichaelK

  • Guest
Re: Model Boat Magazine Subscription problems
« Reply #1 on: August 07, 2010, 07:32:02 AM »

I subscribed 6 weeks ago, (in Australia) and I'm still waiting. {:-{
 They say 2-6 weeks, but I'm getting a bit concerned.
 {:-{
Mick
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Colin Bishop

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Re: Model Boat Magazine Subscription problems
« Reply #2 on: August 07, 2010, 10:15:19 AM »

Mick,

I would be inclined to email MyHobbyStore Customer Services direct to check that your subscription is being processed. customer.services@myhobbystore.com

Geoff, Heather Morrison is pretty good at sorting out these sort of queries.

Colin
MB Website Editor (and nothing to do with subscriptions!)
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Watchleader

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Re: Model Boat Magazine Subscription problems
« Reply #3 on: August 07, 2010, 10:24:30 AM »

I took out a years subscription to Model Boats magazine, 16 months ago. One reason being, there was an offer on, though the mag is/was pretty good reading.
I used to pick up a copy "as and when" from newsagents.
The offer was an airbrush kit, free with a years subscription. This wasn't a top of the range piece of equipment, but reasonable item, and as I was in need of one at the time, I thought it was a reasonable deal.
Mag started arriving, but no sign of airbrush. I phoned and was told they had been oversubscribed and a new batch was expected insde 2 weeks.
After 3 weeks and still no airbrush, I e-mailed them, - reply was an airbrush would be sent to me in the next 10 days.
2 weeks later still no airbrush!
I emailed again, reply - "...to be sent in the next couple of days."
A week later - still no airbrush!
I left for another week and emailed again. reply - they would look into it (??)
After another couple of weeks I emailed again refering to all the other contacts. Reply - item had been despatched and would be with me in a couple of days.
Nothing arrived so a week later I emailed AGAIN!!!
Result -- NO REPLY!!  >:-o >:-o

I gave up -- what a pile of "whatever" !!!
Bought an airbrush locally. 3 months after expecting one from them !!

PS I've had 3 phone calls from them in the last few months asking me to renew my susciption.
I have been very polite in my replies, explaining why I was not going to renew.
The responses to those was a few seconds in coming "Sorry. Thats not my department"  :P
OK Rant over.  :((
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MichaelK

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Re: Model Boat Magazine Subscription problems
« Reply #4 on: August 07, 2010, 01:25:51 PM »

Thanks Colin,
I'll wait a couple of days, then start hasseling the people concerned.
I also realise that you have nothing to do with subscriptions.
Mr Watchleader, you are lucky that these "extras" are available to you people in the UK. Down here in OZ we get the mag only.
Mick
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RaaArtyGunner

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Re: Model Boat Magazine Subscription problems
« Reply #5 on: August 07, 2010, 01:45:30 PM »

, you are lucky that these "extras" are available to you people in the UK. Down here in OZ we get the mag only.
Mick


No, they are not lucky,  <:( don't think they are fair dinkum about selling the mag overseas, hence no inducements, extra postage, delivery, etc >>:-( <*<
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MichaelK

  • Guest
Re: Model Boat Magazine Subscription problems
« Reply #6 on: August 11, 2010, 07:39:25 AM »

Yahoo,  :}
my mag turned up in the post to-day. Sept issue.
Glad I sent a polite email! :embarrassed:
Mick
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