Hi, thanks for the responses, I do use AVG and have most of the free anti spyware etc. I was making the point that sometimes an in depth knowledge of the PC s/w is needed and I do not have this. I have removed a virus before that got past AVG by using PC tools, which is also very good.
But faced with my Word program coming up with just a page to type on, no file, edit view or any of the top lines of controls and features there is just nothing to grasp hold of.
I watched as the technician did everything I had done and then she started digging. I can dig so far and then do not know what I am looking at.
She was deleting files which I have never seen and would not know if they were meant to be there or not I think we must remember that this is a job for someone qualified and who can hack it on a day to day basis.
Security s/w packages cannot do this, they can try to stop the problem occurring but after that you need some one qualified.
We all, I hope, get our cars serviced but there are some things you leave to the professionals. Would you change the overhead cam shaft drive belt in your car?
The virus problem that lead me to DHS took a guy a whole shift to cure, 7 hours, I watched some of it and came back now and again and only have admiration for his perseverance and ability. Privately it would have cost at least £30 per hour and a friend of mine pays £60 per hour. No contest for me!
regards to all Roy