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Author Topic: Telstra Call centre, sign of the times ????  (Read 1191 times)

RaaArtyGunner

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Telstra Call centre, sign of the times ????
« on: August 20, 2011, 10:43:37 pm »

Telstra, long, long, ago, before being privatised, was PMG and is Australia's main telephone provider.

Telstra, continues to cut jobs and outsource its operations off shore, India & Philippines.


http://www.youtube.com/watch?v=zUF75f_c72c
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JB

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Re: Telstra Call centre, sign of the times ????
« Reply #1 on: August 20, 2011, 10:54:19 pm »

Oh dear, I have an account with Barclays Bank and a credit card also, I have tried online banking with them...HA...don't bother! after two phone calls to India trying to sort out the 'glitches' they are top of my list for the chop.

I also have a Natwest account, no problem there, call centre is in the UK.

Enough said.

JB.
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john s 2

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Re: Telstra Call centre, sign of the times ????
« Reply #2 on: August 21, 2011, 07:17:53 am »

My own opinion of Indian call centres is low.They speak far better English than i do Indian but its still not good enough.Also their ability to help is poor .often not understanding or able to deal with the problem.John.
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chingdevil

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Re: Telstra Call centre, sign of the times ????
« Reply #3 on: August 21, 2011, 11:22:27 am »

If you get through to a call centre in Asia always ask if you can speak to some one in England, most companies still have at least one English call centre.



Brian
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Colin Bishop

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Re: Telstra Call centre, sign of the times ????
« Reply #4 on: August 21, 2011, 11:48:06 am »

Quote
My own opinion of Indian call centres is low.They speak far better English than i do Indian but its still not good enough.Also their ability to help is poor .often not understanding or able to deal with the problem.John.

And if you are deaf like I am they are an absolute nightmare to deal with. They seem to have predetermined scripts which they insist on running through irrespective of what your problem actually is and if your problem doesn't fit in to the standard list you are stuffed!

Colin
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derekwarner

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Re: Telstra Call centre, sign of the times ????
« Reply #5 on: August 21, 2011, 12:11:53 pm »

Yes.... RaaArtyGunner ...but the Government in OZ out smarted itself >>:-(

1. they appointed Dr Ziggy Zywictowski as the CEO of Telstra  :-))..........he did a good job & actually questioned the Government on it's policy & moral values >>:-(
2. the Government were then forced to promote Dr Ziggy to places >>>>>>>?  O0
3. the Government the hired the 3 Amigo's from Latin America  >>:-( <*< :P...who have now had their term cancelled  :kiss:
4. last I heard....... O0 Dr Ziggy was heading a research into something far more important for OZ than telephones.............could it be nuclear power? ............ O0 ....Derek

PS....sorry for the spelling of your surname Dr Ziggy   {-)
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essex2visuvesi

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Re: Telstra Call centre, sign of the times ????
« Reply #6 on: August 22, 2011, 05:31:15 am »

And if you are deaf like I am they are an absolute nightmare to deal with. They seem to have predetermined scripts which they insist on running through irrespective of what your problem actually is and if your problem doesn't fit in to the standard list you are stuffed!

Colin

Most people in Finland use online banking services, as do most of the other government agencies.  They use the banking login system as a type of ID verifications system.

Call centres here are not outsourced as they need to be able to speak at least 3 languages (english, swedish and Finnish) which makes it difficult for offshore call centres.  Also means they have a reasonable level of intellect
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JB

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Re: Telstra Call centre, sign of the times ????
« Reply #7 on: August 22, 2011, 07:07:32 am »

They seem to have predetermined scripts which they insist on running through irrespective of what your problem actually is and if your problem doesn't fit in to the standard list you are stuffed!

Colin

Yes I'm sure they have, that is exactly the problem I had, I couldn't make her understand why I could not login to my account, it can't have been on her computer screen  >>:-(

JB.
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