Hi John
I have bought a PDF plan of HMS Abercrombie from Profile Morskie about three weeks ago and even though it was sent to me as a PDF folder as requested the email also apologised for its lateness because the person dealing with the order was ill for a couple of days. Wouldn't have thought it would affected your order though, I have always bought the hard copy of the books via White ensign models which sometimes takes a while to get here but they always turn up. Also I have order several items through the post over the past month and still have not received them from other companies over the internet so I have, for the moment, put it down to the X-mas Royal Mail slow down that you get every year.
As for the lack of email reply, I have no idea- the last time I contacted them they were quite punctual.
Regards
Nick B