Model Boat Mayhem

Please login or register.

Login with username, password and session length.
Pages: [1] 2   Go Down

Author Topic: pc world  (Read 4252 times)

kmmbcwebmaster

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 131
  • Location: Sutton-in-Ashfield
    • Kingsmill MBC
pc world
« on: May 08, 2013, 12:33:22 PM »

hi all just been to our local PC world "mega store" for some software for my pc, not been since it changed to the "mega store" after the curry's closed and pc world knocked through so thought would be nice to see what its like and pick up a few bits.
what greeted me as i walked in dishwashers,T.V's, vacuums,toasters,washing machines  {:-{  so were is the PC stuff shoved in the far corner not even taking up a quarter of the space in the shop so now it seems if you want anything for your PC don't go to PCworld unless you want a PC disguised as a dishwasher  >>:-( ?
[size=78%] [/size][size=78%]    [/size]
Logged
just tugging along

sparkey

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,225
  • I think I am as mad as I think I am then I am mad
  • Location: wandsworth
Re: pc world
« Reply #1 on: May 08, 2013, 01:07:26 PM »

 >>:-( I would not go to P.C. World anyway I had a bad experience with them,my daughter wanted a new computer so off we go to P.C. World
and pick out one,when we get home we opened the box and set it up,screen lit up and ping screen goes out again dead as a dodo,back we
go to the shop, the assistant tells us that it will have to repaired as it has been used and that will take up too 2weeks,I explained that how
can it be used as it did not work in the first place and ask to see the manager,after some heated talking I got my money back,went and
got one in Sainsburys,Ray >>:-( >>:-( >>:-( [size=78%]  [/size]
Logged
My boats are all wood like my head fluctuat nec mergitur

ardarossan

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 670
  • Location: UK
Re: pc world
« Reply #2 on: May 08, 2013, 01:35:30 PM »

...seems if you want anything for your PC don't go to PCworld unless you want a PC disguised as a dishwasher  >>:-( ?

Maybe PC stands for Plate Cleaner?  :embarrassed:

Andy
Logged
How much wood would a Woodchuck chuck, if a Woodchuck would chuck wood?

Neil

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,377
  • Location: near Fleetwood
Re: pc world
« Reply #3 on: May 08, 2013, 01:41:35 PM »

This was the response I received today to a second complaint I made about their Knowhow policy guarrenteeing items.

the first was when I was told my warrenty on a tumble dryer had lapsed and then received a reminder to renew the policy 4 months later, having scrapped the old tumbel dryer and buying a new one.


the second complaint was about my camera covered again by a knowhow policy that went in for a repair on April 1st at Blackpool store.

it took them 33 days to return in repaired to store.........under the T& C's if not repaierd within 28 days I can claim a write off.............they apparently don't count the time of transport or sitting around in a workshop getting up to all sorts of problems before being sent off to Canon for repair as within that 28 days..........so  hyperthetically they actually could loose it or keep it for months, but so long as the repair doesn't take more than 28 days they cover themselves........I DON'T THINK SO!!!!...........

I wouldn't buy from them again, their service is ABSOLUTELY RUBBISH.

 

Dear Mr Howard-Pritchard,

Thank you for your letter dated 3rd May and also for speaking to me today, As confirmed, as part of the Customer Action Team, your correspondence has been passed to me to investigate and respond.

I understand that you were unable to continue the conversation and I am emailing you to clarify my response. As discussed, your camera has been repaired and is back with your local store. As part of your agreement, you are able to request a write off if the timeframes have been breached. From investigation, a write off request was made after the unit was repaired and is the reason why it was rejected. Please note that transit times don't factor into the repair time. Due to this,, we are unable to provide an exchange and can confirm that your camera is awaiting your collection fully repaired.

Thank you for taking the time to write to us.  Whilst it is always disappointing to hear from a dissatisfied customer, it is by receiving correspondence such as yours that we can effectively address customer care issues and improve our service.

Yours sincerely,

Lee Leclere
KNOWHOW™ Customer Action Team

________________________________________________________________________________________________________________
Logged

ardarossan

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 670
  • Location: UK
Re: pc world
« Reply #4 on: May 08, 2013, 03:41:12 PM »

Or in relation to the reply from the Customer Action Team, PC stands for 'Pretentious Claptrap'

Andy
Logged
How much wood would a Woodchuck chuck, if a Woodchuck would chuck wood?

inertia

  • Guest
Re: pc world
« Reply #5 on: May 08, 2013, 04:25:07 PM »

Whilst it is always disappointing to hear from a dissatisfied customer, it is by receiving correspondence such as yours that we can effectively address customer care issues and improve our service.

How could anyone write a sentence like this without being violently sick? Where do they learn this awful crud? I've read some smug, self-satisfied tripe in my time and this has to be in the top three. What it really says is "Tough s***, old fruit. Game, set and match to us, I think, and thanks for pointing out that the small print in our sales stuff actually works. Next time you want to be a smart alec maybe you should buy a magnifying glass first".
This is the company whose response to a flat back-up battery in my old laptop was to take it away - under warranty - and spend three weeks fitting a new motherboard before returning it.
Presumably it takes a Knowall to Knowhow - or Knowhowtoavoid Responsibility in this case.
I use MISCO these days.
DM
Logged

kmmbcwebmaster

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 131
  • Location: Sutton-in-Ashfield
    • Kingsmill MBC
Re: pc world
« Reply #6 on: May 08, 2013, 06:47:47 PM »

What's next "just  popping out to the florist to get our groceries dear" or " just popping to KFC dear to pick up the new car " its marketing gone mad  thank god we don't have this problem in the modeling world 
Logged
just tugging along

Colin Bishop

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 10,475
  • Location: SW Surrey, UK
Re: pc world
« Reply #7 on: May 08, 2013, 07:25:04 PM »

Quote
What's next "just  popping out to the florist to get our groceries dear" or " just popping to KFC dear to pick up the new car " its marketing gone mad  thank god we don't have this problem in the modeling world 
Not sure what the surprise is. PC World and Currys have always been part of the same company, frequently with adjacent stores. Curry's usually had their own PC section which just duplicated PC World to a lesser extent. All they are doing is consolidating their premises which seems pretty logical and sensible to me and puts them on the same basis as John Lewis.
 
Colin
Logged

sparkey

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,225
  • I think I am as mad as I think I am then I am mad
  • Location: wandsworth
Re: pc world
« Reply #8 on: May 08, 2013, 07:58:53 PM »

 %% Not John Lewis by a long way,purchased a fridge from J.L had it 10 months and it packed up, guy came and looked at it,asked if I would be
in the next day brought me a new one,now that is great service,Ray. :-)) :-)) :-)) [size=78%]   [/size][size=78%] [/size]
Logged
My boats are all wood like my head fluctuat nec mergitur

Colin Bishop

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 10,475
  • Location: SW Surrey, UK
Re: pc world
« Reply #9 on: May 08, 2013, 08:11:01 PM »

I mean't in terms of displaying goods - not post purchase service! Lots of retailers are now integrating IT items with general housewares, Tesco and Sainsburys among them. Seems sensible to me.
Colin
Logged

kmmbcwebmaster

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 131
  • Location: Sutton-in-Ashfield
    • Kingsmill MBC
Re: pc world
« Reply #10 on: May 08, 2013, 08:13:09 PM »

All my point is colin when they merged together needless to say the wrong decision about naming was made as how can it be a PC world when less than a quarter of the shop is dedicated to PC merchandise
Logged
just tugging along

Colin Bishop

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 10,475
  • Location: SW Surrey, UK
Re: pc world
« Reply #11 on: May 08, 2013, 08:24:40 PM »

Maybe they haven't got around to changing the signs.  ok2
Logged

sparkey

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,225
  • I think I am as mad as I think I am then I am mad
  • Location: wandsworth
Re: pc world
« Reply #12 on: May 08, 2013, 08:28:29 PM »

Hi,Colin,seems to me that these shops are becoming a"jack  of all trades and master of none" and the service is suffering with the staff not
familiar with the products they are selling,getting like the U.S.A. where you can buy a can of beans and a car in the same hypermarket well
that's progress and old f**ts like me will have to get used to it,had my moan,happy sailing everybody,ray. 
Logged
My boats are all wood like my head fluctuat nec mergitur

Colin Bishop

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 10,475
  • Location: SW Surrey, UK
Re: pc world
« Reply #13 on: May 08, 2013, 08:43:55 PM »

I think that is very true. as a result of the recession a lot of firms, Comet for example, have gone out of business and those left are becoming semi monopolies and reducing their costs by consolidating premises. So less choice really, although I tend to buy at Amazon these days.
That said, laptops and tablets are becoming the norm and are pretty much standard consumer items now like kettles and blenders. It won't be long until you have to go to a specialist if you want a 'traditional' PC.
 
Colin
Logged

thething84

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 188
  • Model Boat Mayhem is Great!
  • Location: Newmarket, Suffolk
Re: pc world
« Reply #14 on: May 08, 2013, 10:54:19 PM »

if you ask me pc world was never a master of anything. The staff rarely knew what they were talking about. However the majority of people who take there computers etc there for repair and what have you know even less.
Logged
If it ain't broke! Fix it anyway!

Yogibear

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 29
Re: pc world
« Reply #15 on: May 09, 2013, 03:07:41 AM »

Ironically on the back of there vans it reads "I'm no racing driver but I know how to deliver a hard drive"

However this particular van over took me doing 70 in a 50 cut in on me and only just stopped in time for the next roundabout.

Its quite apparent that he doesent know how to deliever a hard drive but wants to be a racing driver.

I help friends out with there computers and my friends mum brought me her supposidly un repairable desktop PC. It had a flat CMOS battery. They had charger her £75 and took a week to tell her it wasent repairable and it took me 5 min and a £1 battery.

PC World is going the same way as Halfords , ie worst customer service of the high street retailers.
Logged

thething84

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 188
  • Model Boat Mayhem is Great!
  • Location: Newmarket, Suffolk
Re: pc world
« Reply #16 on: May 09, 2013, 04:38:14 AM »

haha. to be honest i work my own computers and have build most of my desktop pc's/ If there is something i can't figure out i have two computer experts in the family. Unfortunatly like alot of companies its all about getting the items out of the door and not about quality of service anymore.
Logged
If it ain't broke! Fix it anyway!

grendel

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,726
  • Location: Canterbury, Kent, UK
Re: pc world
« Reply #17 on: May 09, 2013, 09:17:55 AM »

yes, my only reason to use them at all is if they have what I want cheaper than anywhere else (or I cant wait to have it delivered) they usually try and talk me into getting something I dont want, but when I tell them why I want it and go into detail their eyes glaze over and then they mumble something about having to serve another customer and leave.
Grendel
Logged

Circlip

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 3,735
  • Location: North of Watford, South of Hadrians wall
Re: pc world
« Reply #18 on: May 09, 2013, 11:46:42 AM »

But don't forget, some have an in store plan printing service. Easy with a PDF in a stick. Errrrr all zimmers again, that would be Staples.
 
  Regards  Ian
Logged
You might not like what I say, but that doesn't mean I'm wrong.
 
What I said is not what you  think you heard.

Neil

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,377
  • Location: near Fleetwood
Re: pc world
« Reply #19 on: May 09, 2013, 12:18:09 PM »

they are a master of nothing at all, especially customer service!  >>:-( >>:-( >>:-( >>:-( >>:-(
Logged

kriz240174

  • Inactive
  • Shipmate
  • *
  • Offline Offline
  • Posts: 11
  • Model Boat Mayhem is Great!
  • Location: Merseyside UK
Re: pc world
« Reply #20 on: May 11, 2013, 08:04:39 PM »

I went in to pc world to buy some ram for my desktop computer and spoke to the computer 'expert'  behind the counter he sold me the correct speed ram but when i got outside the shop realised he had sold me laptop ram! they are a little like the 'mechanics' at Halfords they are ok changing a bulb but anything more complicated is way over their heads  {-)


I was stranded once when my keyfob battery went dead for my car and the doors and alarm wouldnt open luckily it was on an industrial estate so i went in to Halfords and asked for the battery which they sold me at a rip off price when i explained i needed it fitting to the keyfob so i could drive home the in store 'mechanic' started flapping and made a phone call to his manager then told me he wasnt insured to work on Renault cars!! This would have left me stranded so i told him to lend me his screwdriver then turn around while i fitted it. it took two seconds and i was able to drive home thankfully but i couldnt believe it it was only a single screw in the key to take out. shocking customer service i have never used them since.
Logged

john44

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,419
  • member of the Potteries Model boat club
Re: pc world
« Reply #21 on: May 11, 2013, 09:10:04 PM »

I agree, Halfords employee,s are not well trained at all.
I went to Halfords to have a new battery fitted.
My battery clamps are the spring loaded type
where you press the clip down to open them
and pull them up to clamp the battery lugs.
The young lad about to do mine said,I,ll have to get
me mate I havn,t done one of these before.
so I told him how to fit it and I still had to pay the fitting charge.

Just better hope Halfords and PC world don,t merge. {-)

john
Logged

Tug-Kenny

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 7,671
  • Location: Newport. S Wales
Re: pc world
« Reply #22 on: May 11, 2013, 09:12:07 PM »


As an aside to your letter about Key Fobs.

My battery is becoming touchy and I wondered if the battery could be changed without disturbing the system.  By this, I mean, is the memory wiped when you take the battery out, or is it safe to do so.

Thanks for listening

Ken
 
Logged
Despite the high cost of living   .......... It remains popular

kriz240174

  • Inactive
  • Shipmate
  • *
  • Offline Offline
  • Posts: 11
  • Model Boat Mayhem is Great!
  • Location: Merseyside UK
Re: pc world
« Reply #23 on: May 11, 2013, 09:23:13 PM »

hi ken


i just unscrewed mine and plonked a new battery in and it worked fine (Renault Laguna) but im sure youll be ok  :-))  (key fob battery that is)


Main battery in car is the same really the electronics will reset like if your battery went completely flat because of a short say but it will be ok. you can just swap a battery straight out im 99% sure but im no expert. but i dont work at Halfords  {-)
Logged

Tug-Kenny

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 7,671
  • Location: Newport. S Wales
Re: pc world
« Reply #24 on: May 11, 2013, 09:25:26 PM »


Thanks for the reply.  Mine is a Volvo and the fob alone costs three figures !!  so I was a little concerned.  I'll have a look inside tomorrow.   :}

ken

Logged
Despite the high cost of living   .......... It remains popular
Pages: [1] 2   Go Up