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Author Topic: outstanding customer care from model slipway  (Read 848 times)

luke1993

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outstanding customer care from model slipway
« on: October 10, 2013, 11:24:25 AM »

hi
I have put a post on here asking about trent windows as I needed to replace mine and wanted some new metal ones .
model slipway contacted me and offered me a full set of metal windows for 15 inc postage
not only did I think this was a good price Jackie even sent them to me to try and see if they were ok before I made payment
this I think is outstanding service and fantastic customer care well done ,model slipway cant rate you high enough
 :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) :-)) .
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Rottweiler

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Re: outstanding customer care from model slipway
« Reply #1 on: October 10, 2013, 02:06:22 PM »

Thats great to see some praise for service rather than slagging off that some companies get.
Well done for putting it up,and well done Model Slipway!
 :-)) :-)) :-)) :-))
Mick F
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GAZOU

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Re: outstanding customer care from model slipway
« Reply #2 on: October 10, 2013, 02:45:39 PM »

In France Model Slipway has an excellent reputation.
Laurie is very friendly
Jackie is adorable
After-sales service is definitely very good ............
We do not know ....... we never have been useful: the kits are perfect.
7 kits under my belt,
dozens of kits on our forum
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chris gillespie

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Re: outstanding customer care from model slipway
« Reply #3 on: October 10, 2013, 03:02:54 PM »

They are superb in every department,
 
Great role models for us young uns  :-))

mikearace

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Re: outstanding customer care from model slipway
« Reply #4 on: October 10, 2013, 07:42:59 PM »

Has their customer service ever been anything less than superb?  Not IMHO.
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Not just two wheels...........and never trust a hippie

derekwarner

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Re: outstanding customer care
« Reply #5 on: October 10, 2013, 10:33:45 PM »

Not model slipway.......but still worthy of praise.........in the year 2005 I purchased some miniature stainless steel roller chain & pinions from Small Part & Bearings in Queensland Australia  O0
A few weeks back..... >>:-( I could not find the correct sized allen key to unscrew  the HPGS in a pinion........sent a copy of my 2005 invoice & two days later received two 0.9 AF hex allen keys in the Mail free
 :-)) ...to Small Parts & Bearings in OZ........Derek
 
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Derek Warner

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Illawarra Live Steamers Co-op
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www.ils.org.au

seathug

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Re: outstanding customer care from model slipway
« Reply #6 on: October 27, 2013, 07:06:07 PM »

Oh I couldnt have agree with you more
I posted on here about the aziz
modelslipway posted on my thread also
I emailed them about the aziz
They reply was
aziz is not reccomended for a beginer
lots of drilling and etc.
he even gave me a link to other boat websites
this only shows how good of a company modelslipway is
thanx modelslipway
I will wait for aziz
itll be worth the wait im sure
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