Sigh.... turn out I need to buy a new service not renew the existing one! .... double sigh!
You would think that a company selling an end-of-life product would advise you... especially as I specifically asked in the first place!
For the tech heads: On November 30, 2020, CentOS will stop supporting CentOS 6 on all systems, including your server. At that time CentOS will no longer provide bug, security, or feature updates. We encourage you to migrate to a server using CentOS 7 before November 30, 2020.
I know you have a large file base/database but every time my hosting comes up I check the costs and if I consider it too high I look to change to a new one.
I was with Just Host and it cost me £100 for two years with unlimited bandwidth, databases etc. When the renewal came it was £261.81 for 2yrs, so I let it go as I couldn't be bothered to upload the files etc to a new host at that time. Then the next renewal came in for £392 for 1 yr.
This time I wasn't going to sit back so did some shopping around and got 3yrs hosting for £163 from Hostgator, as I only did it this year I have a while before the renewal comes back again.
I found out after that Just Host & Hostgator are owned by the same company 'Endurance International Group'
What never ceases to amaze me is that if they gave reasonable renewal costs some people just might stay where they are, this goes for all services provided to us, including phones, TV, insurances etc...as the saying goes 50% 0f something is better than 100% of nothing.
OK off the soap box now