WELL DONE MTRONIKS!
I have had several Mtroniks ESCs over the past couple of years (I couldn't get hold of any "Bob's Boards"),
and all worked fine until I took out my Club 500 a couple of weeks ago when I couldn't get reverse.
I tried re-setting it up again and through trial and error with other ESCs etc, found it was the Club 500's ESC that was at fault. I only bought it around March this year but didn't retain the receipt.
I phoned Mtroniks and a guy there asked me to send it in so they could run tests on it (postage was only 95p or so first class so no problem there).
I did so about 5 days ago and lo and behold, on the doormat when I got home today was a brand new Viper Marine 25!!!
No excuses. No "we don't normally do this without a receipt sir". No nothing.
Just a brand new ESC.
How's that for customer service? ..... second to none in my book.
(Just wanted to share that I'm dead chuffed and give Mtroniks a pat on the back).
Kev.