Topic: Now that's good service! (Read 12877 times)

red110kev · « **Reply #25 on:** November 28, 2016, 11:41:29 am »

....CORNWALL MODEL BOATS.

After waiting for an order for 2 brass props from another southern model shop (which after a week and a half of trying to contact, apparently "don't do emails"), I phoned up Cornwall Model Boats last Friday afternoon to check if they had them in stock.

The lady on the phone checked in the warehouse and as they had them both, promptly put them in the post that afternoon and I received them the following morning.

How's that for service..... absolutely brilliant!

Kev.

Netleyned · « **Reply #26 on:** November 28, 2016, 12:01:09 pm »

Ned

ray123 · « **Reply #27 on:** November 28, 2016, 03:54:59 pm »

i use them all the time first class service i think!

rnli12 · « **Reply #28 on:** November 28, 2016, 04:53:48 pm »

Hi,
Just back to original comment my order was missed but payment taken

but back on track now, but we should always appreciate the dwindling numbers of suppliers out to keep our interests at heart. So a big thumbs up!

Daleb · « **Reply #29 on:** January 18, 2017, 03:15:30 pm »

Hi all,

ordered a kit and some bits and bobs yesterday lunchtime from CMB and they arrived here at lunchtime today!!! How nice it is in this day and age

to be able sing a traders praises on service....Well done guys and thank you...

kinmel · « **Reply #30 on:** January 18, 2017, 07:07:21 pm »

Quote from: Daleb on January 18, 2017, 03:15:30 pm

Hi all,

ordered a kit and some bits and bobs yesterday lunchtime from CMB and they arrived here at lunchtime today!!! How nice it is in this day and age

to be able sing a traders praises on service....Well done guys and thank you...

Me too, ordered 3pm yesterday and delivered 2.15pm today. Service that just happens.( or so you would imagine )

Mark T · « **Reply #31 on:** January 18, 2017, 07:57:03 pm »

I buy most of my bits and pieces from here. Always a great service with quick delivery too. I was just hoping that they would have a January sale but alas no

red110kev · « **Reply #32 on:** January 19, 2017, 08:32:52 am »

Always had excellent service from CMB. They even go out of their way to source unusual items (I needed a 'bespoke' coupling once).

We need to keep promoting the good ones to keep them in business.

Kev.

Mark T · « **Reply #33 on:** January 30, 2017, 07:46:39 pm »

Even more great service from CMB - I ordered some glue and was accidentally sent the wrong type. I contacted Sarah who has immediately sent me the correct type of glue but has also told me to keep the original package too just in case it comes in handy. I know who I'll be buying my next kit from

The Old Fart · « **Reply #34 on:** January 31, 2017, 08:53:42 am »

I ordered CAP Maquettes Fittings: D Section Fenders 10mm x 5mm.

Showed in stock, and still does, but when package arrived it was out of stock.
With the postage the remaining items doubled in price.
Contacting Sarah,was told that item out of stock until at least March.
Not such Excellent Service.

unbuiltnautilus · « **Reply #35 on:** January 31, 2017, 07:08:15 pm »

You will probably find the fault lays elsewhere. The clue is in your first line....Cap something or other??

The Old Fart · « **Reply #36 on:** January 31, 2017, 07:16:44 pm »

Quote from: unbuiltnautilus on January 31, 2017, 07:08:15 pm

You will probably find the fault lays elsewhere. The clue is in your first line....Cap something or other??

No ordered the correct part number, which showed that description.

unbuiltnautilus · « **Reply #37 on:** January 31, 2017, 07:23:29 pm »

Quote from: The Old Fart on January 31, 2017, 07:16:44 pm

No ordered the correct part number, which showed that description.

I apologise for the confusion and me being vague...the chances are the delay in availability is at Cap
Maquettes end. As far as the online ordering issue, stuff happens!

Mark T · « **Reply #38 on:** January 31, 2017, 07:29:37 pm »

Quote from: unbuiltnautilus on January 31, 2017, 07:23:29 pm

I apologise for the confusion and me being vague...the chances are the delay in availability is at Cap
Maquettes end. As far as the online ordering issue, stuff happens!

Too true; however at least you've been given a realistic delivery date. I cannot even remember the amount of times I've ordered something online only to be told over and over again that its on its way and it never turns up. Thats not customer service thats just stringing the customer along. If the seller is straight with me about delivery dates I can always work to that and I also appreciate honesty.

bikerdude999 · « **Reply #39 on:** February 01, 2017, 12:19:20 am »

Quote from: unbuiltnautilus on January 31, 2017, 07:23:29 pm

I apologise for the confusion and me being vague...the chances are the delay in availability is at Cap
Maquettes end. As far as the online ordering issue, stuff happens!

In which case it shouldn't show as in stock on CMB website then. I recently had a similar issue with some wood, whole order was delayed while they waited for delivery of of wood that was showing as in stock.

unbuiltnautilus · « **Reply #40 on:** February 01, 2017, 03:45:17 am »

It would be good practice to dispatch what they had, then send the outstanding, post free, if there were long delays. If only a few days delay however, patience costs us little.

U-33 · « **Reply #41 on:** February 01, 2017, 08:37:03 am »

A word for Howes in Oxford...yesterday morning I ordered two micro servos and a motor mount for the Jelly Bean. Package has just dropped through the letter box...now that's pretty good service in my book.

The Old Fart · « **Reply #42 on:** February 01, 2017, 09:10:18 am »

Quote from: unbuiltnautilus on February 01, 2017, 03:45:17 am

It would be good practice to dispatch what they had, then send the outstanding, post free, if there were long delays. If only a few days delay however, patience costs us little.

True, but they haven't.
I have to reorder and pay P&P again.
it still shows as in stock, despite being told that it's not due until at least March.

Baldrick · « **Reply #43 on:** April 11, 2020, 09:00:19 am »

Ordered some bits and pieces from Cornwall Model Boats lunch time Thursday and they plopped through my letter box 08.45 today (Sat)

Martin (Admin) · « **Reply #44 on:** April 11, 2020, 10:11:44 am »

Well done Cornwall Model Boats

https://www.cornwallmodelboats.co.uk/

radiojoe · « **Reply #45 on:** April 11, 2020, 10:43:05 am »

Yeah always had good service from them, I have noticed lately they are out of stock on a few items I will be needing but I doubt very much that it's their fault more likely the current situation we are in.

Joe

warspite · « **Reply #46 on:** April 11, 2020, 10:56:14 am »

For a second there, though I was going to have to report this thread to the moderators - it's a family forum

nemesis · « **Reply #47 on:** April 11, 2020, 03:16:48 pm »

It is nice to report good service, like the other postings, I ordered some bits from "Mastman" and they came the next day,
.Cant do better that that, excellent, nemesis

Leaky Bottom · « **Reply #48 on:** April 11, 2020, 06:00:20 pm »

The good supplier is only half the service, the courier/post office is the second half

nemesis · « **Reply #49 on:** April 12, 2020, 12:17:54 pm »

In a way I agree but can you explain why post from Cornwall models comes the next say and localish post takes days.

News:

Author Topic: Now that's good service! (Read 12877 times)