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Author Topic: Shop4glue contact?  (Read 8509 times)

SailorGreg

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Shop4glue contact?
« on: April 15, 2015, 05:35:24 pm »

I placed an order with Shop4glue on their website a while ago.  I have always had good service from them in the past.  I received a confirmatory e-mail the same day (30 March), although I imagine that is an automated response.  After a while with no glue, I sent them an e-mail (help@shop4glue.eu) on 10 April asking if my order would be on the way soon.  Still no reply to that.

Has anyone had any contact with Shop4glue recently?  I need the glue, so am considering going elsewhere.  As I said, I have always had good service in the past, so am a bit nonplussed by this silence.

Anyone know anything before I find another supplier?

Greg

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Re: Shop4glue contact?
« Reply #1 on: April 15, 2015, 06:18:46 pm »

Netleyned

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Re: Shop4glue contact?
« Reply #2 on: April 15, 2015, 06:22:23 pm »

You can pm the member.

Ned
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mikew

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Re: Shop4glue contact?
« Reply #3 on: April 15, 2015, 07:12:48 pm »

Interestingly I have tried to contact them by phone using the number on the website and glue bottles, an automated reply saying
this phone does not receive calls. I too have an order pending from website. Previously great service.
Mike
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NFMike

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Re: Shop4glue contact?
« Reply #4 on: April 16, 2015, 12:56:16 am »

They spend quite a bit of time at their Bulgarian (?) place. Last year I found the e-mail didn't seem to get a response, so I sent a PM from here and that did work (though it might have been a day or two before they replied).

SailorGreg

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Re: Shop4glue contact?
« Reply #5 on: April 22, 2015, 03:01:01 pm »

Well, I PM'ed them a week ago and no reply so far.  That's over three weeks since I placed the order so I have decided to go elsewhere.  Rather sad, I had a high opinion of this setup until now.

If you do place an order with them I suggest you use the "pay on delivery" option as then at least you won't be out of pocket if nothing turns up.

Caveat emptor - more in sorrow than anger.

Greg

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Re: Shop4glue contact?
« Reply #6 on: April 22, 2015, 06:03:35 pm »

Strange.... they are normally pretty good
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Netleyned

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Re: Shop4glue contact?
« Reply #7 on: April 22, 2015, 06:51:13 pm »

I recall reading that one of the factories suffered flooding a few weeks ago
and it was basically 'All hands to the pumps' in one of the factories overseas.
This may be a reason as I have had nothing but perfect service from
the company.

Ned
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NFMike

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Re: Shop4glue contact?
« Reply #8 on: April 22, 2015, 07:01:19 pm »

The Bulgarian factory flooding was around Christmas time; they really shouldn't still be missing enquiries because of that.
One can only hope it's a temporary problem as they are a useful resource for glues.

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Re: Shop4glue contact?
« Reply #9 on: April 22, 2015, 09:50:20 pm »

I do hope they reappear and keep giving the service they have in the past, but right now - I need some glue!

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Re: Shop4glue contact?
« Reply #10 on: April 25, 2015, 03:19:23 pm »

Hi, sorry for all the delays.....not much use if you were waiting for an order though!


The factory in Bulgaria was flooded continuously last year and a lot at the end of last year upto about 8 foot deep at one point , continuing until the end of January so after the ME in London we closed around the 15th of Feb until about the 15th of March.. message on shop to say this, we closed everything in the UK (only during this trip) and were working on the factory here raising the floor by 2 meters and building a flood wall around it, around the 1oth March we were hit by heavy snow , not at the factory but at the house 60 miles away from the factory, no internet, no electric for ages so all work stopped.


I can not log onto the shop from here to add updates as my BG IP address is banned for some reason it was OK in March , changing internet providers to sort that out so I can get access to the site and emails


Latest delay sounds stupid.....but....around 3 weeks ago I found a dog with hole in its windpipe, had been tied up with cable tie, many vet trips later he is now ok, couldn`t leave him like that, throat now open about 3 inches by 2 inches underneath but sewn on everywhere else, Ann cant drive so I a the only driver to get him the 20 miles to the vet , neighbours wanted to shoot him or tie him up somewhere to die......

(photo of dog at bottom of post.....caution....don`t look if squeamish )

I should be back in the UK over this next week (but maybe upto 2 weeks....) depending on traffic, breakdowns, things going wrong! and absurd weather changes etc , as soon as I am back orders if still wanted/not canceled will be posted out in order they were made


Orders made after today will for now be posted out with about 2 weeks delay working backwards towards thee start of orders,processed from in Bulgaria to reduce backlog in the UK


Ann is now living here almost full time to run/keep control of this factory  , the phone lines should be operational again soon, diverted to here, its all setup just not passed as safe to use the buildings with some act something or the other that gives you a permit to use it, waiting for the paperwork!,


new email forms will be onsite soon that if email sent from on the site it will get past spam filter


Sorry about the delays, but there is nothing I could do about it



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ministeve

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Re: Shop4glue contact?
« Reply #11 on: April 25, 2015, 05:06:40 pm »

glad to here you are still with us and a big thumbs up for what you doing for that dog commendable
steve epmbc
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Netleyned

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Re: Shop4glue contact?
« Reply #12 on: April 25, 2015, 05:14:38 pm »

Defo a rollercoaster ride this year.
Well done for the good deed with the dog.
Good to hear you will be up and running again soon.

Ned
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NFMike

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Re: Shop4glue contact?
« Reply #13 on: April 25, 2015, 05:28:49 pm »

Good grief. I hope things can only get better for you now.

essex2visuvesi

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Re: Shop4glue contact?
« Reply #14 on: April 25, 2015, 06:06:37 pm »

After reading that saga, us waiting for a few bottles of glue for building model boats seems small potatoes
As others have kudos on you for doing the right thing by the dog :)
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Mark T

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Re: Shop4glue contact?
« Reply #15 on: April 25, 2015, 06:21:09 pm »

Very few things in life make me extremely angry but animal cruelty does it for me every time.  I really admire you for doing the right thing by that animal  - Nice one  :-))   Expect an order from me very shortly regardless of delays  :-))

SailorGreg

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Re: Shop4glue contact?
« Reply #16 on: April 25, 2015, 10:16:21 pm »

So glad things are getting better for you and sorry that you've had a tough time.  I hope the business recovers soon.

Thanks for the PM. I'll reply directly to that.

Greg

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Re: Shop4glue contact?
« Reply #17 on: June 05, 2015, 04:35:19 pm »

June 5th, and still no glue.

The Old Fart

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Re: Shop4glue contact?
« Reply #18 on: July 15, 2015, 08:40:13 am »

Hi Guys,

Has anyone received their order yet?

even worse I paid up front and still have received nothing..

Martin [Admin]

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Re: Shop4glue contact?
« Reply #19 on: July 15, 2015, 01:10:56 pm »

http://www.shop4glue.com/contact-2-w.asp
 
Note from 21st of February 2015 our mail order service is TEMPORARILY unavailable until early autumn 2015 while we move to new manufacturing premises , we will be at all our usual exhibitions this year

Shop4glue
C/o StarLoc Five Star Adhesives

12 - 14 Arkwright court, Astmoor industrial estate,
Runcorn, Cheshire, WA7 1NX.
United Kingdom.

TEL / FAX: 01928 56 00 44

Help@shop4glue.eu

Opening hours
Monday to Friday:  Factory shop and telephone order line 10am to 3pm
Saturday & Sunday: Closed

Company information :
FiveStar Products
Value Added Tax Number: GB 636500946
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The Old Fart

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Re: Shop4glue contact?
« Reply #20 on: July 21, 2015, 04:28:23 pm »

Thank for info Martin,

Not much good when phone is not taking calls, email goes unanswered, PM here not responded to.

Bury head in sand, comes to mind.

perhaps small claims court, to get money paid up front back.

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Re: Shop4glue contact?
« Reply #21 on: July 21, 2015, 05:16:50 pm »


Maybe a 'signed for' / 'recorded delivery'  letter is the 1st step.
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essex2visuvesi

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Re: Shop4glue contact?
« Reply #22 on: February 28, 2016, 11:51:22 pm »

Has anyone heard from Starloc recently?


I tried to place an order tonight and it comes back with:-


No Payment Gateway was specified with these details.
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inertia

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Re: Shop4glue contact?
« Reply #23 on: February 29, 2016, 08:35:54 am »

TOF
I've sent you a PM about my experience with this supplier. Good luck, but I think you may well end up writing it off.
DM
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Re: Shop4glue contact?
« Reply #24 on: February 29, 2016, 09:03:24 am »

They where at Warwick and they have been at Ellesmere Port in the past. If they are at Ellesmere Port at the weekend I will ask them what is the position for ordering off them and post any information.
They do not appear to have been at  Astmoor industrial estate,Runcorn, for a while and some of our club members have been to their premises but they are always closed.
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Regards
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