the last call I had telling me I had a problem, I asked which one - so he said how many have you got- I truthfully replied 10, but only 6 of them are on at the moment, then he \asked which operating system, so I said well we are running XP, vista, windows 7, 8 and 10, oh and one on linux, and a unix server, which operating system is running slow, he said XP, so that narrows it down to 2 machines says I, which of those is it?
erm - the slower one he says, so I say - oh yes, that one is slow, its got a slow processor and mimimum memory, and is just used as a print server - many thanks, but you have just spent 5 minutes telling me something I already knew, and was aware of, thank you and goodbye.
at which point I will say that my computers hide behind the firewall on my internet connection, so I have full control over what can get in and what out.
Grendel