I just received an email from Hobbyking
they have offered me a refund via 'paydollar' (I've never heard of it!) but as an added kick in the teeth it will take up to SIX WEEKS
I also recieved a request to fill in one of the following about the support teams help
1 good I'm satisfied
2 bad I'm not satisfied
I clicked 2 and then wrote the following
Dear Hobbyking, where is the option for 'good, but I'm unsatisfied'? Your support team did their job and answered all my questions but that didn't sort out my problem. It seems to me that Hobbyking has a dedicated group of people who are unable to talk with eachother. I realised I had made a mistake with my order within 5 minutes of placing it, I contacted your live chat expecting to simply change my order but your system took FOUR days to cancel my order by which time the price of the item had risen by ALMOST 50 PERCENT! How is it possible for just the prices of the item I wanted to order to rise by such a high amount in such a small space of time? How is it not possible in the age of telephones and computers to simply cancel an order as quickly as it was placed? This could have saved a lot of unnecessary trouble. And finally why can you take money almost instantly but yet it takes up to SIX WEEKS to pay it back? Please please offer me the item at my original price or just pay the money back into my account quickly because any other option will just appear as if Hobbyking are deliberately trying to mess me around for cancelling an order and would seriously jeopardise any future chance of me ordering anything. I hope you are able to do something to remedy this and not simply just let it go as I am 'just one customer'
Thank you for your understanding and giving me the chance to explain how I feel, I hope it has an impact on such a massive company. (Full name supplied). U2 on here !
Am I over reacting or does it seem strange that the price went up so much and other items moved by just a few pence or cents, if they don't do or say something to make me see why then they have lost my custom.
You wouldn't get this with Modelboatbits or The Component Shop, they are both excellent! U2