Needed a few bits for a new project so went on the Hobbyking site. I'm a 'Platinum' customer, whatever that is supposed to mean. Well, it's all changed, and most galling of all, all the lovely little brushless motors that we boaters can use in our models have disappeared, to be replaced by 'Blxxxdy' drone motors with Kvs of 2000-4500, absolutely useless.
Now, as well, you don't really know if you are searching the UK warehouse or China with its 2-3 week wait and customs charges, because that has been changed too!. Still there is no telephone number to ring if you have a question either. Customer service is less than NIL.
Half of the technical info , little drawings with actual sizes have gone as well.
I have spent a fortune at that place, can they really afford to lose customers so quickly?
On the other hand....Searching online for an item and found it on the MODEL BOAT BITS web site. Gave their clearly displayed number a ring with a simple question at 4pm last Friday. Spoke to a lovely bloke, upbeat, friendly and helpful. When I told him the sizes I needed he told me he would make them for me the next day and get them straight in the post. First thing Monday morning they arrived...perfect... and super quality, exactly what I needed. Fair prices and Postage/packing..£1.75.
NOW THATS WHAT I CALL GOOD SERVICE.
Maybe we should start voting with our feet a bit more and try to find what we need at our own small businesses in the UK. These people clearly go out of their way to support us...superb.
Ron