Sadly it's true of almost all modern applied 'design'....
The poor old day to day user has little or no input into the design of the item/thing/whatever that they will be utilising.
They're considered too unintelligent for this process -'designing', but miraculously have to develop the faculty to fix, and/or work around the resultant shortcomings in the 'design'.
I'll think I'll have alittle lie down now.....
-Rob