Thats pretty much what I've been like with my works laptop the last month -actually for the last 4 months! They couriered me a new one running windows 10 now as when I finally got a good IT guy on the case he just condemned my existing one without trying to fix. Great service: DHL picks up from office in Paris, France, about mid-afternoon on Wednesday, yellow DHL van turned up at my door here in Inverness, UK, not long after lunch time on Thursday (next day) with the laptop!