LV withdrew my life insurance policy last year. Said they no longer offered it. Call to discuss. So I called LV and they couldn't help because product was discontinued. Actually they had no clue why I was calling -I just had to keep saying to them it was LV who told me to call them, no further details offered by LV (you tell me, I can't tell you)! After some more calls and checking, I phoned the alternative no for the new "advisor". Pretty much got back to the same person eventually, but because I'd called the new number they could help now. The same people were transferred to the new call centre number. I honestly thought it was a scam, but turned out legit just from speaking to same people but a different number! They went through whole rigmarole of new quotation which took ages and several calls and ended up ....back with almost same policy and couple of quid difference on price! CRAZY!!