Good Morning All
A friend has ordered a Linear servo over a month ago from a company called www.emsjomar.com/ in the USA however, 6 or 7 emails have been sent to no avail as to whether this item has been dispatched they did issue a "purchase receipt" but nothing since.
Can anyone tell me if they are still trading.
regards
Mike
Sorry, no idea if they have stopped trading and as it is a US company, couldnt really agree with the suggestion he gives them a call. Depends how long ago he paid for the item as 6 or 7 emails doesnt really give a true indication. Are we talking upto 6 months ago or 2 or 3 weeks?
How did he pay, by credit card, Paypal of bank transfer?
If he paid by bank transfer, he's pretty much stuffed if the goods dont turn up. If he paid by credit card, he's protected either via Section 75 (or whatever may have succeeded it) if more than £100 or charge back if less even though the merchant is outside the UK. Obviously there's PP protection if not more than 180 days since the transaction.
Id be inclined to send one last email setting out his requirements: 1, an acknowledgement and update on the order within 10 to 14 days and 2, if no response received at the end of that period, he'll take action via the payment method he used to recover the money paid.
HTH.
