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[derekwarner]

Interesting scenario in a PayPal delay in a non delivery review
 
15^th December 2020, placed an Order with German manufacturer for about 50 EURO [with Tracking Number] - [Knupfer excellent supplier]
21^st January 2021, contact Susanne @ Knupfer who reconfirms Tracking number
21^st January 2021, via the German Post electronic tracking number system, I see the order as logged into Frankfurt aircargo system on the 16th of December 2020 [35 days earlier]
21^st January 2021 I ask PayPal for electronic advice of best way to Claim, making clear comment this is a non delivery of freight, not a supplier responsibility
21^st January, I escalate a PayPal  non dleivery and provide PayPal with electronic copies of documentation
21^st January, PayPal advise an expected resolution date of 29^th January, this expected resolution date is extended again and again as follows
31^st January
1^st February
4^th February
10^th February
13^th February


So Knupfer as always as a supplier have been supportive in the doc's made available promptly to PayPay, but I don't quite understand the process of this extended resolution dates x six [6] times 

Has anyone else experienced similar PayPal delays or tactics? ....all I want is to place the identical order back on Knupfer after a resolution/refund is made

I attempted to ask the question, however the PayPal system doesn't appear to let me ask a question on the Case as it is still open

Derek

[derekwarner]

Order arrived yesterday without fanfare ....[53 days from being logged into Frankfurt International Air Cargo]

I have e-mailed PayPal twice, however the automatic system still says they estimate a response by the 16th February...not sure they really understand their automatic automated system

From: KNUPFER Modell- und Feinwerktechnik <modell@knupfer.info>
 Sent: Wednesday, 10 February 2021 9:05 PM
 To: Derek Warner
 Subject: Re: 2021.02.09 - Order Arrives
Hello Derek, thank you for the good news. We are very pleased that the delivery arrived safely

Also all the best to you and your family
Best Regards
Susanne u.Dieter Knupfer

KNUPFER
Modell- und Feinwerktechnik
Karl-Bäder-Str. 7
D-73614 Schorndorf
Tel.: 07181 45460
modell@knupfer.info
Am 10.02.2021 um 03:38 schrieb

It’s just like Christmas Susanne when your delivery arrives

So I was notified last night by an Australia Post computer that  RC603232212 was waiting in my PO Box

All correct, & thanks for the Prinzen Cookie
I will advise PayPal that the goods are all delivered correctly & to stop sending notes of extension to me
Stay well to you and your Family…until I place my next Order

Derek, I have removed your email from open forum for safety.

Best regards
Derek
--------------
 

[jaymac]

Derek exposing your email address not a good Idea
Jay