If your friend is familiar with bandsaws, and this bandsaw, and the problem is new, it sounds like a problem with the machine.
My first suspicion would be that the thrust bearings that contact the back of the blade are pushing the blade forward. It could be the bearing out of line, or the drop guard (that also is home to the upper thrust bearing) has got bent forward. There are also thrust bearings below the table top.
Next thing to check would be the wheels. There is an adjuster on top of the machine that marginally tips the wheel this is used to align the blade so it runs central, too far either way and the blade comes off. It is possible that the adjuster has gotten worn or damaged.
Also check that wheels are running true, no wobble. It could be a wheel bearing.
Also check the tires that they are not damaged.
I would check the blade, but if blades have snapped this point to the machine.
Another question is, has the machine been moved recently? If so it is possible something got knocked out of whack.
Just some thoughts