She's obviously not watching her dog all the time!
Having built model boats from the 70's by the late 80's I had got familiar with PCs. Friends would phone me up having problems with their PC.
My introductory questions went something like: is it plugged into the mains (yes, on the wall); is that switched on; if so, is the on/off switch on the back of the computer "on"; if so, try pressing the on switch/button on the front. The comments back at that stage were usually something "these computer thingy's are complicated, aren't they?"
By the 90's and CDs, sorry CD ROMs, there was often a plaintive remark, "the holder for the coffee mug doesn't seen to be very robust"
As yon USA politician took so much misdirected ridicule for, we don't know what we don't know, etc. Or, this quiz show is easy....I know all the answers. Most of us dealing with clients (or whatever we call folk seeking our advice) learn to assume total ignorance, whatever the qualifications or apparent experience, and start form scratch using very plain language and certainly not using "ordinary" words as jargon while at the same time not speking down to people. Think of the meaning of the word "books" when heard by a librarian, an accountant and an employee!!