Model Boat Mayhem

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Author Topic: Great Customer Service  (Read 66847 times)

DickyD

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Re: Great Customer Service
« Reply #100 on: April 27, 2007, 03:50:06 PM »

Great service A Model World,
Ordered Monday.
Cheque sent Tuesday.
PT 15 arrived this morning.

They didn't make it for me though. :(
Now got to find a wall big enough for the drawing.

Excellent price excellent service.

Richard ;)
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Shipmate60

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Re: Great Customer Service
« Reply #101 on: April 27, 2007, 04:04:35 PM »

So will it be on the water sunday Richard  :)

Bob
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DickyD

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Re: Great Customer Service
« Reply #102 on: April 27, 2007, 04:15:43 PM »

No Bob
Not allowed to start it till  4th July as it is my birthday present from SWIMBO.
Says I make them quicker than she earns the money to pay for them, so is slowing me down.
Motor is Vision 600 Mtroniks and the prop is 48mm 2 bladed plastic.
Lets hope Jay sorts something out about using the lake.
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Made it to 80 (25p Richer now)

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Re: Great Customer Service
« Reply #103 on: April 27, 2007, 06:28:11 PM »

 
     Re: Good Customer Service.
Reply #85 on: Today at 03:50:06 PM  

--------------------------------------------------------------------------------
Great service A Model World,
Ordered Monday.
Cheque sent Tuesday.
PT 15 arrived this morning.

They didn't make it for me though.
Now got to find a wall big enough for the drawing.

Excerllent price excerllent service.

Richard  



Think you may find a few spelling mistakes in this post Richard OLD buddy may be 65 but the peepers are still working fine  ;D ;D
      Cheers
         BobB
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DickyD

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Re: Great Customer Service
« Reply #104 on: April 27, 2007, 06:38:33 PM »

Did it just for you Bob didn't want you to feel lonely buddy. ;D

Richard ;)

PS Did you check "UK military hospitals".
Just what did you have to edit on this thread ? ???
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Re: Great Customer Service
« Reply #105 on: April 28, 2007, 08:25:35 AM »

Not interested in the U.S. or what it stands for sorry if that offends anyone
                                                        Cheers
                                                            Bobb
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DickyD

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Re: Great Customer Service
« Reply #106 on: April 28, 2007, 10:47:37 AM »

Not interested in the U.S. or what it stands for sorry if that offends anyone
                                                        Cheers
                                                            Bobb
Still not wearing those glasses buddy, who mentioned the US ? ???

Richard ;)
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Daryl

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Re: Great Customer Service
« Reply #107 on: April 28, 2007, 04:02:04 PM »

John Haynes fittings, excellent fittings very quick delivery and outstanding service. Very pleased well done John, I havn't seen fittings of such quality for a very long time they are excellent.

Daryl
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Shipmate60

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Re: Great Customer Service
« Reply #108 on: April 28, 2007, 11:02:50 PM »

I have to mention Fratton Model Centre in Portsmouth.
2 of the lads working there are members of the Portsmouth Display Team.
Nice to see a model shop who specialise in Model Boats and can give excellent advice from experience.

Bob
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Tom Eccles

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Re: Great Customer Service
« Reply #109 on: May 17, 2007, 08:50:53 PM »

I would like to add my two Pennyworth in praise of Model Slipway.

Having commenced building my Yorkshireman in 2001 I decided that was a good time to suffer a stroke. in 2006 FIVE YEARS later I found that a few casting had gone walkabout. an email to Model slipway and the parts were in the post - Brilliant.

I went to their stand at Ellesmere Port in March with the sole intention of offering my thanks, they were very gracious

Tom
Keep on steaming
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kendalboatsman

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Re: Great Customer Service
« Reply #110 on: May 22, 2007, 09:46:01 PM »

Top of my list for excellent customer service is Model Slipway, I have just purchased the FSB Tenby kit, my emailed questions were answered quickly and the kit was paid for Friday night(18th May). I have been to my local City Link depot this evening to collect my kit. I wasn't expecting this until the end of the week and I thought it would come Royal Mail for the postage fee paid.

It didn't stop there either, the instructions and drawings are very clear and even I can follow them no problem. The white metal fittings are better quality than others I have purchased.

Well done Jackie and Laurie, I will be back for my next project :)

Thanks
Clive
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Faraday's Cage

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Re: Great Customer Service
« Reply #111 on: May 23, 2007, 08:22:55 AM »

Order for new transmitter placed with HOWES on Monday afternoon.  Arrived 7.30am Tuesday morning. Well done Howes. :D

Terry.
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malcolmfrary

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Re: Great Customer Service
« Reply #112 on: May 31, 2007, 09:27:08 PM »

Went looking for an out of production kit, and saw a 2nd hand one at
www.radiocontrolmodels.co.uk ,
possibly the only one in the world, at a very attractive price.

Three cheers for Mike Burton, who answered my e-mail questions on the Sunday, received and confirmed my order, couldn't post it Monday (Bank Holiday, I received it today, Thursday.  Price was as stated although postage was higher than expected and the entire thing had extra protective packing.
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Colin Bishop

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Re: Great Customer Service
« Reply #113 on: May 31, 2007, 10:20:33 PM »

I liked the look of the Deans SY Medea at Wicksteed. Sent off the cheque when I got back and it arrived the day afterwards. Great service - now I've just got to build it!
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Wiggy

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Re: Great Customer Service
« Reply #114 on: June 01, 2007, 04:11:20 PM »

Well, about time I stuck my two penneth in for the service from Electronize. I had need to ring David up last friday, typical, just before a bank holiday. I discussed my problem and he said he would send me some items in the post. Lo and behold, saturday morning they arrived in Beverley and meant that I could get two controllers, both about 8 year old, back working. I would like to congratulate David for his service and the quality of his controllers. Cheers David!

                Wiggy.
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Holmsey

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Re: Great Customer Service
« Reply #115 on: June 23, 2007, 08:21:40 PM »

James Lane
I sent off an order about three weeks ago and had not received it. I know that Mr Lane takes a couple of weeks to make his stanchions so I allways allow some time. I rang him up on Monday and we agreed that my order must have gone astray. I posted off another order with a little note "please turnaround ASAP as I have run out of stanchions"
The package turned up today Saturday.

Many thanks, I can spend Sunday putting railings on the model.


Holmsey
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Brian_C

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Re: Great Customer Service
« Reply #116 on: June 23, 2007, 08:26:52 PM »

 hi holmsey   i deal with jim lane on a regular basis and always get my stantions within a few days,, and not found any better,, hope to see the end result soon,,,, regards brian_c  ;)
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Tom Eccles

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Re: Great Customer Service
« Reply #117 on: June 23, 2007, 08:57:26 PM »

Sadly I have today cancelled an order with Westbourne Models.

My complaint is not about any product but the offhand way they have regarded the order I placed with them. I placed an order for jjc equipment worth over 100 after they kindly gave me advice on the sort of sound module and smoke generator that would be suitable for my model. The order was placed 3rd June. About a week later I enquired by email about when I could expect delivery and was then told that there was a shortage of stock on one of the items. I requested that I be kept informed as to the status of my order and have heard nothing from Westbourne.

Shame really I have heard good things about them, obviously keeping (potential ) customers up to date on the status of their orders is not high on Westbourne's priority list.

A rather sad

Tom Eccles
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funtimefrankie

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Re: Great Customer Service
« Reply #118 on: June 24, 2007, 07:53:46 AM »

I'm having the same problems obtaining a JJC smokey via Westbourne :(
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catengineman

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Re: Great Customer Service
« Reply #119 on: June 24, 2007, 04:07:46 PM »

I think that there has been some problems with the 'OS' and that to blame Westbourne's for this is slightly wrong,
Though if there has been an oversite with contact as to the availability of said items then maybe a thought that Westbourne's could be inundated with queries and requests for such items

I may be bias as Westbourne Models have supplied me and one other very well with every thing we requested even though we had to wait for an 'OS' unit to become available

Richard,
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Holmsey

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Re: Great Customer Service
« Reply #120 on: June 24, 2007, 08:35:52 PM »

hi holmsey   i deal with jim lane on a regular basis and always get my stantions within a few days,, and not found any better,, hope to see the end result soon,,,, regards brian_c  ;)
I managed to get a few on this weekend!!!
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Tom Eccles

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Re: Great Customer Service
« Reply #121 on: June 24, 2007, 09:09:07 PM »

Maybe I wasnt clear.

I am NOT blaming Westbourne for difficulties they are having with suppliers- these things happen.
What I AM miffed about is not being kept informed. If I walked into the shop on a regular basis I would be told what the state of play was. Similarly, if I telephoned regularly I would be kept informed.

Suppliers invite us to contact them via email, they should then use that medium to keep people informed. I dont mind waiting (too much) but I dont like being left waiting with no contact.

Cheers
Tom
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justboatonic

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Re: Great Customer Service
« Reply #122 on: June 24, 2007, 11:00:17 PM »

Quote


Suppliers invite us to contact them via email, they should then use that medium to keep people informed. I dont mind waiting (too much) but I dont like being left waiting with no contact.

Oh god! We're not going to go down this route again, are we?
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DickyD

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Re: Great Customer Service
« Reply #123 on: June 25, 2007, 09:06:33 AM »

De-ja-vue springs to mind  ???
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Tom Eccles

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Re: Great Customer Service
« Reply #124 on: June 25, 2007, 12:21:32 PM »

As this string is entitled "Good Customer Service" and my point is about customer service I am at a loss about which other route to go down.

Tom
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