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Author Topic: Great Customer Service  (Read 66844 times)

Peterm

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Re: Great Customer Service
« Reply #175 on: May 22, 2008, 08:39:49 AM »

Tobyker,   So did I, a beautiful P94!   Pete M
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GaryM

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Re: Great Customer Service
« Reply #176 on: May 31, 2008, 12:46:21 AM »

ACTion P94 and fuse board - came on time and when I as a noob, had problems regarding wiring the motors & receiver (nothing to do with the parts ordered) ACTion sent a personalised wiring diagram!
Second to none service and I would recommend to anyone.

regards
Gary :)
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DickyD

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Re: Great Customer Service
« Reply #177 on: July 01, 2008, 01:55:42 PM »

Yesterday I received my Caldercraft Morning Star Kit from www.cornwallmodelboats.co.uk.
On opening the box I discovered that the hull had a large chip out of the top edge.

I contacted Malcolm at www.cornwallmodelboats.co.uk who asked me to send a photo of the damage to him.
He then contacted Jotika who said they would send another hull direct to me FOC.

It arrived this morning in good  condition.

Excellent service from both the companies involved.

A special thankyou to Malcolm for his help and knowledge in supplying the extra parts needed to make the kit complete. O0
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DickyD

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Re: Great Customer Service
« Reply #178 on: July 01, 2008, 02:02:27 PM »

Ordered Epoxy Resin, glues and sanding sealer from Axminster Tools  http://www.axminster.co.uk/?pricing=INC&cid=YSRXVJZ3QU35YRETU0K9G7TZLJBPMLC1

yesterday afternoon. It all arrived this morning. Excellent service and thanks to Royal Mail also. O0
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OMK

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Re: Great Customer Service
« Reply #179 on: July 01, 2008, 02:23:27 PM »

"Excellent service and thanks to Royal Mail also."

Ah, I wondered when someone was gonna mention our postal boys and gals. Without them we'd be pretty much stuffed. Dave Jacquet sent me a few bits and bobs back along and I could hardly believe my eyes when Postie was ringing the doorbell the very next morning.

Did you give them a nice, big Xmas tip, Richard?
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DickyD

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Re: Great Customer Service
« Reply #180 on: July 01, 2008, 02:34:02 PM »

Not exactly PMK, just stopped the dog from chewing their legs off. ;)
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Casper

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Re: Great Customer Service
« Reply #181 on: July 01, 2008, 02:45:49 PM »

Theres a few I use, all very good and fast.

Gee Gee models - Nottingham (warning don't go to the shop you will be there for days! and be skint when you come out!)
Gliders UK - All things Graupner (if you've never been, imagine an industrial unit full to the rafters of model kits, bits you name it!)
Midway Models - Great service from Ian
Ebay - everything cheap

M
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Marks Model Bits

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Re: Great Customer Service
« Reply #182 on: July 01, 2008, 03:09:29 PM »

Me and Hannah ordered some parts from Deans Marine and Action and the bits arrived in 24 hours.......Exellent service. We also ordered some gear from A Model World, we were informed it would be at least a week as they didn't have all what we wanted........ 4 days and it was here..........What more can I say..

Mark
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roycv

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Re: Great Customer Service
« Reply #183 on: July 02, 2008, 10:11:19 AM »

Hi all, I would like to thank Andy of Red Bank Models for their excellent mail order service.  I ordered parts on Friday afternoon and they were with me on the Monday morning.
regards to all Roy
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Stavros

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Re: Great Customer Service
« Reply #184 on: July 02, 2008, 10:06:42 PM »

Action for me all the time Dave's service in not SUPERB,but his personal service goes beyond the call of duty, and he makes a mean cup of tea  O0



Stavros(FLJ now a VERY happy chappie!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!)
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FullLeatherJacket

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Re: Great Customer Service
« Reply #185 on: July 02, 2008, 11:24:00 PM »

Aw shucks, Stav - 't ain't nuthin' much, dude...............but was that the Gian Tea?
FLJ

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Stavros

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Re: Great Customer Service
« Reply #186 on: July 03, 2008, 12:30:47 AM »

Definatly the gian tea O0 O0 O0 O0




Stavros
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BarryM

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Re: Great Customer Service
« Reply #187 on: July 03, 2008, 08:45:33 AM »

Are you two drinking it or smoking it?  :D
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Stavros

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Re: Great Customer Service
« Reply #188 on: July 03, 2008, 08:52:00 AM »

Sorry Barry top secret if we told you we would have to kill you O0


Stavros
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kiteman1

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Re: Great Customer Service
« Reply #189 on: July 03, 2008, 06:25:44 PM »

Definatly the gian tea O0 O0 O0 O0




Stavros

Isn't that the stuff that dodgy Aussie bloke got kicked out of England for selling in the newspapers a few years ago...

It was a slimming tea if I remember rightly!!!

::) ::) :-X
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FullLeatherJacket

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Re: Great Customer Service
« Reply #190 on: July 03, 2008, 10:58:38 PM »

Pete
Read it phonetically ..............like "G and T"............??  ::)
FLJ
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Martin13

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Re: Great Customer Service
« Reply #191 on: July 04, 2008, 12:04:42 AM »

Pete
Read it phonetically ..............like "G and T"............??  ::)
FLJ


Gin in a cuppa Tea ??? :D ::) ;D ;D ;) ;)

martin du
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banjo

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Re: Great Customer Service
« Reply #192 on: July 04, 2008, 12:16:58 AM »

 {-)
Now I'm sure he is the Cheer Leader!!
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GaryM

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Re: Great Customer Service
« Reply #193 on: July 16, 2008, 11:17:46 AM »

Phoned FLJ yesterday afternoon around 15:00hrs regarding the plans for the Fairey Swordsman, they arrived today at 08:00 hrs!!
Thanks FLJ O0

regards
Gary :)
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Martin [Admin]

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Re: Great Customer Service
« Reply #194 on: July 16, 2008, 08:19:59 PM »

Westbourne Models always gets top marks....
..... and I found these photos from my visit a little while back...


          http://www.modelboatmayhem.co.uk/Gallery/Westbourne/index.htm

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colin-stevens

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Re: Great Customer Service
« Reply #195 on: July 16, 2008, 08:33:56 PM »

got to reply to this now. recently bought engells layfette. found one item not finished correctly, and i managed to lose another item. he sent them both for free, promptly.
now i am having an intermitent problem with the ballast tank. he is being incredibly helpfull. is sending me a new chip and some micro switches. fingers crossed.
colin
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sinjon

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Re: Great Customer Service
« Reply #196 on: July 17, 2008, 09:04:07 AM »

Had a word with Barry at Wesbourne about some missing Billings parts, he gave me a telephone no. and a name.
Phoned the man (Simeon) at Amerang - Lancing, West Sussex, very helpful - parts in the post next day. What more can you ask.

Colin
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Colin

boatmadman

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Re: Great Customer Service
« Reply #197 on: November 25, 2008, 03:41:46 PM »

I found these guys on the web on thursday:

http://www.reuk.co.uk/

e mailed them and by Friday evening had agreed a specification on an auto bilge pump unit that starts on water detection then runs on for a user determined time span before stopping.

Item made, tested and delivered on Tues morning. I have still to test myself, but looks compact and well made.

Ian
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DickyD

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Re: Great Customer Service
« Reply #198 on: November 25, 2008, 05:40:32 PM »

Ordered glue etc from Axminster Tool Centre at 4.00pm, it arrived 9.30 am the following morning via the Post Office.

Excellent service all round.  :-))

http://www.axminster.co.uk/
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das boot

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Re: Great Customer Service
« Reply #199 on: November 25, 2008, 09:21:27 PM »

Dave, the ACTion man..
G.Sitek..
Howes Model Shop..
Ramesh(mankster) for salvaging my Blueback hull :-))
Steve Neill in the US of A..
Malc at Reade's..

All top men.   :-))
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