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Author Topic: Great Customer Service  (Read 66841 times)

FullLeatherJacket

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Re: Great Customer Service
« Reply #250 on: August 18, 2009, 10:05:22 AM »

Admiral
I have a Liz - a magical creature who can pack something in no time at all and even manage to get the thing collected and delivered next day when the rest of Nottingham is mired in a 24 hour postal strike. I just do the soldering.

Rich
It's well too late to save that, matey!
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das boot

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Re: Great Customer Service
« Reply #251 on: August 18, 2009, 10:10:32 AM »

Well chap, I guess we'd all better raise a glass to the magical mystery Liz....thanks Liz!!!   :-))


Rich
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hopeitfloats

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Re: Great Customer Service
« Reply #252 on: August 18, 2009, 10:26:52 AM »

i have too much time on my hands because i just did a quick look through the threads and so far the best service is ACTion, followed by Westbourne Models, Model Slipway, Deans Marine and George Turner.  a totally useless bit of information but it filled in a few minutes. :D
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Roger in France

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Re: Great Customer Service
« Reply #253 on: August 18, 2009, 11:06:08 AM »

Not at all "useless". It may help many Members who have no experience of some of the great traders who service our hobby. For me, it is important that so many of the traders you mention and who provide great service are small businesses which maintain close, personal contact with modellers  .

I would add Model Slipway and my local hobby shop "Au Petit Prince" in Fontenay la Comte (more like a club house than a shop!).

Roger in France
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david j

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Re: Great Customer Service
« Reply #254 on: August 18, 2009, 03:44:33 PM »

also mtroniks, they have replaced two faulty speed controlers for me in the past year, dont no what the fault is though, has any body else had problems.
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Martin [Admin]

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Re: Great Customer Service
« Reply #255 on: August 18, 2009, 06:39:06 PM »


I bought an RC Switch from Dave at action electronics on Saturday, at Llanberis... I gave him the money and he handed it over

Likewise, couplings from Mark / A Model World!


......  - wot service!   :-)
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das boot

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Re: Great Customer Service
« Reply #256 on: August 18, 2009, 07:20:10 PM »

Another top man...Mark @ MMB, as quick as ActionMan with his delivery. But Mark...you'll have to better with the insults mate, D@ve has you beat well and truly there!    ;D


Rich
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regiment

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Re: Great Customer Service
« Reply #257 on: September 17, 2009, 07:00:55 PM »

ordered props from cornwall model boats yesterday at  11 am received then to day 10 am thats what i call good service another one for d d
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ajb68

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Re: Great Customer Service
« Reply #258 on: September 17, 2009, 07:11:24 PM »

Always good to hear about good shops , that is a fast delivery tho , very impressive  :-))
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Peterm

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Re: Great Customer Service
« Reply #259 on: September 17, 2009, 07:19:57 PM »

Not unusual for CMB.  I cannot fault their service.  Pete M
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regiment

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Re: Great Customer Service
« Reply #260 on: September 17, 2009, 07:26:00 PM »

mind you only 20 miles up the road no shop only warehouse
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DickyD

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Re: Great Customer Service
« Reply #261 on: September 17, 2009, 08:49:13 PM »

They do the same for me Gordon. :-))
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Bryan Young

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Re: Great Customer Service
« Reply #262 on: October 14, 2009, 06:04:31 PM »

My first attempt at buying stuff "on-line".
"Gaugemaster" and "Model Mania" did exactly as promised, and so thumbs -up for them. BY.
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BarryM

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Re: Great Customer Service
« Reply #263 on: October 16, 2009, 01:09:37 PM »

After waiting in vain for two months for Modellers Mate to supply some plastic sections in 1 metre lengths, a call to 4D Modelshop saw them delivered in two days.   Go http://www.modelshop.co.uk/  I know who's getting my next order for these.

Barry M
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sinjon

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Re: Great Customer Service
« Reply #264 on: October 16, 2009, 04:55:52 PM »

Phone call to Squires at about 16.30 on Thursday afternoon. Postman at the door 10.30 on Friday morning - MAGIC.

How can they do that ?

Colin
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Colin

craftysod

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Re: Great Customer Service
« Reply #265 on: October 16, 2009, 08:30:37 PM »

I've had good service from George Sitek.
As i ordered certain parts,got 3 emails asking me how do i want them made,angle of p shafts etc.
Also the quality was brilliiant,ordered more stuff yesterday.
Mark
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ajb68

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Re: Great Customer Service
« Reply #266 on: October 16, 2009, 08:42:06 PM »

I ordered some items from CORNWALL MODEL BOATS yesterday afternoon and it all arrived this morning  ;) outstanding service no doubt  :-))
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funtimefrankie

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Re: Great Customer Service
« Reply #267 on: October 16, 2009, 10:40:08 PM »

Not model boats, but I ordered a camera from crazycameras.co.uk, A bit upset when I realised they were in the USA, anyway ordered on Thursday PM...arrived Tuesday AM... no import tax....
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Peter Fitness

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Re: Great Customer Service
« Reply #268 on: October 17, 2009, 01:04:04 AM »

I've dealt with a number of suppliers in the past, most of them in the UK, and I have to say I've never had a bad experience. People such as Dave Milbourn (FLJ on this forum), Malcolm Reade, George Sitek, Westbourne Models, Redbank Models and Jackie and Lawrie White at Model Slipway have all given outstanding service. I have no hesitation whatsoever in recommending any of them.

I have also dealt frequently with Tower Hobbies in the USA and found them to be excellent, too.

Peter.
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portside II

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Re: Great Customer Service
« Reply #269 on: October 17, 2009, 07:21:32 AM »

Not model boats, but I ordered a camera from crazycameras.co.uk, A bit upset when I realised they were in the USA, anyway ordered on Thursday PM...arrived Tuesday AM... no import tax....
I was under the impression that if the web adress ended with .co.uk then it was a uk company , if this is not the case then i will have to watch out when i search for stuff on the net , i tend to search for uk when i use google .
daz
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Peter Fitness

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Re: Great Customer Service
« Reply #270 on: October 17, 2009, 07:37:10 AM »

Like portsideII I thought that any web address ending in .co.uk was a UK company so, having nothing better to do  :-) , I looked them up.

crazycameras is a UK company, but their web site states:-

"To minimize our cost, we have hosted our distribution facilities in the United States.  We can quickly source our products from around the globe and post them to the UK."

So you are actually dealing with a UK based company.

Peter.
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HS93 (RIP)

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Re: Great Customer Service
« Reply #271 on: October 17, 2009, 07:46:43 AM »

the thing is are you getting a product that is produced for the UK or the USA market as sometimes warranties are very difficult on items not bought in the UK they are sometimes different specifications as well

peter
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funtimefrankie

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Re: Great Customer Service
« Reply #272 on: October 17, 2009, 08:23:55 AM »

They say they will provide the same guarantee as the manufacturers
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DickyD

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Re: Great Customer Service
« Reply #273 on: October 27, 2009, 04:20:09 PM »

Obviously Dave at ACTion is not phased by the PO strikes.

He despatched the members of his P family (P94 etc) for my Al Khubar yesterday at 4.20pm and it they arrived today at 12.30pm. :-))

Apologies to your wife Dave, I did it again. :embarrassed:
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Peter Fitness

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Re: Great Customer Service
« Reply #274 on: December 08, 2009, 09:16:31 PM »

I ordered some things from Cornwall Model Boats on 30th November, the parcel was posted on 1st December and arrived on my doorstep here in Australia on 8th December.

How's that for service?  :-)) :-))

Peter.
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